ADT offers security for your home backed by a reputation of quality service that you can depend on. As a security provider for more than 100 years, ADT is well established as a company who takes their commitment to your home security seriously and is arguably the most well-known name in the security business. ADT also stands by its service, offering a Money-Back Service Guarantee, Theft Protection Guarantee, Relocation Discount Guarantee and a Homeowner Insurance Discount Certificate. Do all of these positives mean that ADT is the best choice in come security? We are not going to make that claim, because we have received many consumer reviews throughout the years from ADT customers who find their customer service to be severely lacking. We chose ADT as our #10 pick in ASecureLife.com’s Top 10 Home Security Reviews of 2017.
The company’s relocation service is referred to as a “Mover’s Guarantee” which will not necessarily allow you to move your system (especially if it is wired or hybrid wired/wireless), but does offer a comparable equipment package at no cost so long as you have been a customer for at least 6 months with no lapse in your current contract or payment. Any additional equipment needed for your new home would be provided at 25% off the normal price if you sign a new contract for 36 months with any move of equipment. You also build up a relocation credit over time at your current home, which will work toward building your new system at your new home.
While most companies offer a one or two-year, if not lifetime, equipment warranty to back up the product they are selling, ADT charges for an extended warranty. And to further confuse matters, the pricing for this “Quality Service Plan” is not disclosed on the website so you will have to call to get more information on how this should be calculated in determining the true cost of your system.
- A+ rating on the BBB
- Largest security company in the business (estimated to be 10 times larger than the next security company)
- 24/7 phone and email support
- Multiple monitoring centers
- Same day installation is available
- Uses authorized dealers which can be hit or miss
- Monthly warranty fee
Packages & pricing
|Plan Name||Basic||Basic Wireless||ADT Pulse||ADT Pulse + Video OR Home Control|
|Learn More||View Plans||View Plans||View Plans||View Plans|
|Equipment Fee||Free||Free||Must Call ADT||Must Call ADT|
|Installation Fee||$99.00||$99.00||Must Call ADT||Must Call ADT|
|Monthly Price||$36.99||Must Call ADT||$52.99||$59.99|
|Contract Length||36 Months||36 Months||36 Months||36 Months|
|Base / Console|
|Door or Window Sensor|
|Video Cameras OR Automated Door Lock|
|Home Automation OR Live Video|
ADT Coupon Code
We are not aware of any available ADT coupon codes at this time.
ADT Background and History
ADT was formed in 1874, when 57 district telegraphs joined to form a secure network under the name American District Telegraph. The telegraph system allowed for faster communication between clients and services than was previously seen. As time went on, ADT eventually became a publicly owned company in 1969. Today, ADT still uses advanced communication systems in order to allow their clients to communicate with them 24 hours a day, 7 days a week. One of ADT’s most obvious displays of their trustworthiness is the fact that ADT systems cover every Federal courthouse in the United States of America. However, as ADT has grown and it’s authorized dealer program was used to sell and install systems by region, their reputation for customer service has suffered.
I’ve been customer of ADT for over 10 years and I have nothing to say but they’re a great Company! Currently I have the Pulse system with cameras, Co2 detectors that can be controlled from iPhone and recently added: front door lock, Nest Thermostats (5), garage door tied to Pulse. They all work in unison and if my alarm sounds they call within 30 seconds. The Nest Thermostats are the greatest thing ever for energy savings. I’m very happy with ADT and they do an excellent job. I also use ADT medical service device (pendant) if I fall as I disabled. Excellent medical service and works everywhere outside the house or on the road! – James, Consumer Affairs 2/6/2016
Thank you ADT for such a great experience! My family loves the new home security and automation system we ordered a few weeks back. You guys were so helpful, and I really appreciate the upgrades and extra we received as part of the holiday special. What a deal! – Eric, BBB 1/7/2016
Had ADT in past and system worked. Just moved and ADT placed new alarm, 90 percent false alarms that scares my children in middle of the night! Customer service is awful and each service call takes 5-6 days to get someone to fix system. – Gary, Consumer Affairs 2/27/2016
After being an ADT customer for 5 years, I decided to shop around for other systems. Found another company that offered updated technology (touchscreen, cameras, the whole nine) for the same amount ADT was charging to monitor my door sensors. I swiftly cancelled my ADT, on that call they offered to knock my bill down to $20/month instead of my current $50 (scumbag evidence already). Since cancelling, I get 2-3 calls everyday from ADT trying to get me to switch back and do business with them again. They notoriously “disconnect” from complaint calls, and requesting to be placed on a no call list is a waste of breath. The best customer to them is the one that never calls and never shops around to see what other competitors charge, just blindly tossing them money each month. – Andrew, BBB 3/3/2016
ADT Security Reviews
As a security provider for more than 100 years, ADT is well established as a company and is arguably the most well-known name in the security business. Large national alarm companies like ADT may use authorized dealers to sell and install their alarm products. Unfortunately, lack of training and quality control can lead to low quality dealers, and as such there have been quite a few negative reviews on ADT we’ve received over the years. Fortunately, there are some ADT dealers that are quite good, it just depends on your geographic location. But feel free to find out who we rank as the best home security systems in 2017.
What are your thoughts on ADT?