A Secure Life in the Press!
Home > Home Security > Security Systems > ADT Security Reviews

ADT Security Reviews

ADTCall: (877) 559-7988

Visit Website: ADT

ADT offers security for your home backed by a reputation of quality service that you can depend on. As a security provider for more than 100 years, ADT is well established as a company who takes their commitment to your home security seriously and is arguably the most well-known name in the security business. ADT also stands by its service, offering a Money-Back Service Guarantee, Theft Protection Guarantee, Relocation Discount Guarantee and a Homeowner Insurance Discount Certificate. For a limited time, they are even offering same day installation when you call the number below to set up service with them. Do all of these positives mean that ADT is the best choice in come security? We are not going to make that claim, because we have received many consumer reviews throughout the years from ADT customers who find their customer service to be severely lacking. See how ADT stacks up in ASecureLife.com’s Best Home Alarm System article.

Call: (877) 559-7988 Visit Website: ADT ADT offers security for your home backed by a reputation of quality service that you can depend on. As a security provider for more than 100 years, ADT is well established as a company who takes their commitment to your home security seriously and is arguably the most well-known name in the security business. ADT also stands by its service, offering a Money-Back Service Guarantee, Theft Protection Guarantee, Relocation Discount Guarantee and a Homeowner Insurance Discount Certificate. For a limited time, they are even offering same day installation when you call the number below to…

Review Overview

Security Performance
Customer Service & Reputation
Equipment Quality
Equipment Warranty
Ability to Relocate
Home Automation

3.65/5.00

Summary : ADT is America's largest security system provider, but we have found that customer service can be varied depending on your local installer.

User Rating: 1.43 ( 6 votes)
75

ADT Coupon Code

We are not aware of any available ADT Coupon Codes.

ADT Security Reviews

ADT LogoAs a security provider for more than 100 years, ADT is well established as a company and is arguably the most well-known name in the security business. Large national alarm companies like ADT may use authorized dealers to sell and install their alarm products. Unfortunately, lack of training and quality control can lead to low quality dealers, and as such there have been quite a few negative reviews on ADT we’ve received over the years. Fortunately, there are some ADT dealers that are quite good, it just depends on your geographic location.

Page Navigation

Here’s what you’ll find on this page:

ADT Background and History

ADT was formed in 1874, when 57 district telegraphs joined to form a secure network under the name American District Telegraph. The telegraph system allowed for faster communication between clients and services than was previously seen. As time went on, ADT eventually became a publicly owned company in 1969. Today, ADT still uses advanced communication systems in order to allow their clients to communicate with them 24 hours a day, 7 days a week. One of ADT’s most obvious displays of their trustworthiness is the fact that ADT systems cover every Federal courthouse in the United States of America. However, as ADT has grown and it’s authorized dealer program was used to sell and install systems by region, their reputation for customer service has suffered.

ADT Security Monitoring Packages Comparison

ADT Security
Monitoring Package Basic 2-Way Voice CellGuard Pulse
Equipment & Activation Fee $99.00 $99.00 $199.00 Starts at $199.00
Monthly Price $36.99 $42.99 $44.99 $49.99
Contract Length 36 Months 36 Months 36 Months 36 Months

Control Panel

Base / Console

Green Checkmark

Green Checkmark

Green Checkmark

Green Checkmark

Motion DetectorMotion Detector

Green Checkmark

1 Included

Green Checkmark

1 Included

Green Checkmark

1 Included

Green Checkmark

1 Included

Door or Window SensorDoor or Window Sensor

Green Checkmark

6 Included

Green Checkmark

6 Included

Green Checkmark

6 Included

Green Checkmark

6 Included

Keychain RemoteKeychain Remote

Additional Cost

Call for Price

Green Checkmark

1 Included

Green Checkmark

1 Included

Green Checkmark

1 Included

Smoke DetectorSmoke/Fire/Heat Detector

Additional Cost

Call for Price

Additional Cost

Call for Price

Additional Cost

Call for Price

Additional Cost

Call for Price

Light ControlLight Control Not Available Not Available Not Available Additional Cost

Call for Price

ThermostatThermostat Not Available Not Available Not Available Additional Cost

Call for Price

Glass Break SensorGlass Break Sensor Additional Cost

Call for Price

Additional Cost

Call for Price

Additional Cost

Call for Price

Additional Cost

Call for Price

Wireless Indoor CameraIndoor Camera Not Available Not Available Not Available

Additional Cost

Call for Price

Monitoring Method Landline Landline Cellular Cellular

 

Mover’s Guarantee

The company’s relocation service is referred to as a “Mover’s Guarantee” which will not necessarily allow you to move your system (especially if it is wired or hybrid wired/wireless), but does offer a comparable equipment package at no cost so long as you have been a customer for at least two years with no lapse in your current contract or payment. Any additional equipment needed for your new home would be provided at 25% off the normal price if you meet the same criteria (2+ years as a customer) and you will have to sign a new contract with any move of equipment.

Equipment Warranty

While most companies offer a one or two-year, if not lifetime, equipment warranty to back up the product they are selling, ADT charges for an extended warranty. And to further confuse matters, the pricing for this “Quality Service Plan” is not disclosed on the website so you will have to call to get more information on how this should be calculated in determining the true cost of your system.

Submit your ADT Security Reviews

Submit a ReviewHave you ever had an ADT alarm system? Would you recommend it?  Or would you tell someone to steer clear of this alarm system option? Do you use ADT Pulse?  How was the installation process for your system? If you have experienced ADT Security firsthand, we want to hear from you. When making such an important life decision as to which Security System will protect your home and your family there is no better way to research and to review other people experiences. Submit your security system review and get started helping other readers make a more informed decision in home security system.

Have Experience with ADT? Let us Know

If you’ve done business with an authorized ADT dealer in the past, we’d love to hear from you on your experience. Please submit a review above or post a comment below to share your stories.

Read More Home Security Systems Reviews

Like This Article? Sign up for Free Monthly Security Tips & Reviews!

Given email address is already subscribed, thank you!
Oops. Something went wrong. Please try again later.
Please provide a valid email address.
Thank you, your sign-up request was successful! Please check your e-mail inbox.
Please complete the CAPTCHA.
Please fill in the required fields.

About Alex Schenker

Alex has in-depth experience with security systems, security software, identity protection and privacy legislation. He loves tennis, hiking, and surfing.
Previous:
Next:
  • Elaine

    Location: Houston, TX

    Overall I am very happy with our monitored home burglar service with ADT. We pay about $40 a month for it and have had it for 10 years. We have a wired system which requires us to have a land line. We never use the land line to make phone calls anymore, so we looked into getting a wireless system. It was pretty expensive to get this installed, plus since we bundle our TV, Internet and phone service with AT&T, it is actually cheaper to leave the land line on our plan.

    We previously had instances where the wind would cause the door to our garage to open and trigger the alarm. We would be notified the alarm was going off and since we could not get to our home at that time, we did agree to have the police check it out. It costs about $100 each time the police are dispatched. Now we make sure to lock the garage door!

    There was another time we noticed our alarm wasn’t working. I called ADT and they told me it would be $80 to come to our house. I asked to speak to a manager because I thought this was ridiculous and they changed a $5 fuel surcharge. The reason ended up being an old wire. The technician replaced it and was on his way in 20 minutes. Unfortunately the control center for our alarm is in the master bedroom closet on the third floor of our town home. It is kind of annoying having the technician go through our master bedroom and bathroom in order to service our system.

    All in all I am very happy with our service with ADT. I can sleep at night knowing I have an alarm. Plus being on the third story of a town home helps…and a French bulldog that barks at anything.

  • MJ

    Location: PA

    I called Blue Light and scheduled an appointment for someone to come to my home and determine what I would need. The day arrived, and no one came or called. I called Blue Light, and the representative was extremely apologetic. For my hours of waiting, she offered me some free equipment in addition to the promotion that I had seen advertised. Installation day arrived and once again, a no call/no show. I called and the representative said she would investigate and call me back. A few hours later, I called again and spoke to a second person. She said she would follow up and call back. Needless to say, no one ever called. I cancelled the next day. So much for “White Glove Customer Service”.

  • a guest

    When I sold my business in 2007, ADT hit me with five hundred dollars in fees when I canceled the service.  I will never use ADT again.

  • Elizabeth

    ADT Customer services here in orange county sucks.  I work with special needs gentlemen that live in a home that has ADT.  We've had our smoke alarm of the system go off. It now reads that it needs service. I tried contacting them. They will service it ten days from today.  I requested emergency services since these are special needs people.  I was told I needed to speak to a supervisor to get someone out sooner, so I would be on hold for 2-3 min.  It was longer than that, with the rep explaining there was no supervisor available to speak with me.  He took my number saying one would get back to me within an hour.  I'm starting on my third hour with no response.  Brinks was our original provider and they were outstanding.  This company has NO CUSTOMER SERVICE.

     
  • a Security Professional

    I don't understand the reasoning behind your request for "unbiased" reviews from real ADT customers.  There are already plenty of reviews of ADT scattered about this site and elsewhere.  Any more reviews will only produce the same results as those which you've already seen and read (both good and bad).

    Good reviews need no further discussion.  Bad reviews are actually very useful.  It's important to read, understand and learn from other people's experiences.

    For example, I've read several "bad reviews of ADT" complain how alarm equipment (such as a smoke detector or a sump pump overflow sensor) failed to perform in an actual emergency.  Is this installer error or equipment failure?

    The lesson to be learned from these "bad reviews" is to test your alarm equipment on a regular basis.  Electronic components of alarm systems can fail at any given moment, yet most consumers expect the security system to continue working perfectly 5 years later without once having tested it after the installer left. 

    What exactly are you trying to discover or learn about ADT?  If you write back with some specific questions, perhaps someone can help you.

    • Chris Barber

      Water sensor at Sump pump failed to activate and thus water is in the basement.

      I insisted that a tech come out today and they told me two weeks. If I wanted someone today it is $375, after arguing for a while they are sending a tech but he will only verify sensor failure. I would like them to be on the hook for the cleanup bill. What should I do?

      Regards, Chris

    • An ADT Employee

      I have worked for ADT now for the past 2 years. I have been employed as an emergency dispatch operator and customer representative. ADT equipment is not reliable nor is ADT concerned with the impact a failing system has on their customers. They rarely meet the needs of customers with technical services and technicians. Employees for ADT hate their jobs and I’m tired of staff complaining, so I quit. When the system is installed, customers are not being entirely informed of what services they are buying.

      • ATL

        I just encountered a service provider dispatched by ADT that seemed to be angry with me or to dislike his position.  The young man was so disenchanting, that I refused to allow him to perform the service.

  • Anonymous

    Helpful article with lots of details but I would love to hear from some real ADT customers on their experiences. It seems to be so all over the map – some good, some great and some horrible. So I need to know the true pros and cons from real customers. Anyone out there who can help?

    • An ADT Employee

      As a current employee for ADT, I advise strongly against purchasing their services. I feel horrible for customers whose systems don't function properly. Quality assessment of ADT equipment is done so that, for example, you have a large bag of 50 sensors. They check the quality of only 2 or 3. The rest could be duds, that is not acceptable. Again, I advise against going with ADT.

  • Lisa

    Recently, I met with two salespeople from ADT (a new recruit and his manager) at my home.  The manager did not allow the recruit to say too much, so it was the manager who did the majority of the talking/selling.  I was quoted $200.00 for the Essentials Package which included two sensors, a motion detector, and a keypad.  Since I already have a previous system in place, I presume that the existing power supply box would be used.  Although the manager kept urging me to sign on the spot, I politely refused and informed him that I wanted to research the offer before I made a decision. 

    That evening, I visited the ADT website and discovered that the exact package was being offered for $99.00.  I called the ADT number and several customer service reps confirmed the offer.  When I asked if I would be eligible to receive the $99.00 rate, they referred me back to the local manager and sales recruit.  

    To my surprise, the two salespeople refused to match the internet price and claimed that they were unaware of the $99.00 offer.  When I suggested that they visit the ADT website to confirm the advertised $99.00 offer, there was absolutely no cooperation.  Instead, the young sales recruit shouted at me to stay with my present home security company if I felt so strongly about the $99.00 offer!

  • Anonymous

    Location: Brooklyn, NY

    I was told several times by the salesperson if we moved we would be able to get out of our contract. After over a year and a half of service we needed to move for work purposes to a new state and they sent us a bill for $572.55.

    When I called to complain and tell them about their sales person's miss information, they told me I should've read my contract more closely. Being that they are a security company and they were in charge of keeping my home and family safe I took the liberty of assuming their sales people were trained to be honest about their product offering and their companies services. 

    I was told if I sign up for new service in my home with a new contract for three years they would avoid these fees but clearly do not want to do business with the company as dishonest as ADT. 

    Starting to look into possible class-action suit against them via social networking for others who have experienced this robbery of funds for mystical services.

  • Anonymous

    Location: Iowa

    I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could maybe answer your questions the next day or soon after. ADT has the worst customer service I've ever experienced, and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, it's freezing, literally. After being hung up on numerous time, being put on hold for who knows how long, and being told that maybe I should try calling back tomorrow during normal working hours, I was beyond frustrated. They only started listening after I threatened to call my lawyer, then they suddenly became more amicable. I don't pay that much to be ignored while my house has alarms blaring so loud that I still have tinnitus. Once again, worst service, I'm currently looking to replace them.

  • Anonymous

    Location: Dickinson, Texas

    My house burned down.  However I am complaining that even though my house did not exist anymore ADT still was charging a monthly fee until the end of the contract. They were very rigid and did not work with me to resolve this issue. Once I move into a new house I will not use ADT. Beware of signing contracts and ask questions about the company policies if you move or a tragedy happens to your house.

  • Angela

    ADT and Protect Your Home sucks! I would not recommend either of these companies to anyone. The have the rudest customers service representatives. My husband and I have been hung up on twice because we have a system that has been going off for the last 5 nights with a troubled zone. They do not want to service the system because they know we want this system out of our house. The agents have little training on how to treat a customer I'm beyond upset. Check with other companies who will give you better customer service because it worth it  Why pay $2,200 for a system that is junk and has the worse customer service available. 

  • Guest

    Location: Old Forge, NY

    My ADT alarm system started making my phone fail back on June 19th. I had to wait until July 2 to get a repairman here. After waiting all day for him, I got a call at 7:30 PM saying he wouldn't be here today and I would have to reschedule. So obviously, he's coming first thing tomorrow, right? Nope. Nothing before July 16. It seems to me that if you can't service your security systems with less than a two-week lead time, either you make really bad security systems or you just don't give a damn about customer service. Which is it, ADT?

  • Carol Gee

    Location: Stone Mountain, GA

    My family and I are a long time ADT users. When I moved into my house over 20 years ago, home security companies ran the gamut in our 272 home community. However, the majority of the homeowners had an ADT sign in their yards. I had seen commericals for the company for a long time and had gotten recommendations from friends who had it and were happy with it. I wanted a securtity system that was tried and true, so I went with ADT.

    They bill us quaterly, which is convenient, and I like their rapid response when an alarm sounds. In fact, a couple weeks ago my husband made a mistake, setting it when we were heading out of town, causing the alarm to sound. Immediately ADT called to see what was the problem. The lady who called was very pleasant and thanked me for being a long time, valued customer. A year ago we upgraded our system and it went smoothly. After all it was ADT, so I expected no less. 

  • Nicole Dunn

    We are a current ADT customer. We recently had just about the most awful experience with one of their sales person who was sent to our home. We got a notice that we could upgrade to the newest system that is controlled from our iPhone. The saleswoman came to the house and we were horrified. On the ad it had a certain price advertised and when we spoke to the woman about that price, she told us a higher price. When we showed her the flyer, she proceeded to tell us that "Her customers are rich and they don't care about price, they just install." She then insulted my fiance by saying, "Why did you send me all the way up to this mountain if I was going to WASTE my time!" As she walked out the door she said that she wouldn't have that white Mercedes without her rich customers.

    My fiance was horrified. I was not here when this happened, but I called and got the top managers on the phone to discuss this. I wanted a formal apology and a letter explaining that this person was spoken to about the proper way to treat a customer in their home. I did get a phone call from a top manager, explaining that this salesperson was spoken to and the matter was dealt with. We did not want her to lose her job but wanted the company to know that this was unacceptable. The fact that she said we were wasting her time really got us peeved.

    They have since reduced our monthly bill, I would have rather switched to another company, but my fiance wanted to stay put for now.