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ADT offers security for your home backed by a reputation of quality service that you can depend on. As a security provider for more than 100 years, ADT is well established as a company who takes their commitment to your home security seriously and is arguably the most well-known name in the security business. ADT also stands by its service, offering a Money-Back Service Guarantee, Theft Protection Guarantee, Relocation Discount Guarantee and a Homeowner Insurance Discount Certificate. For a limited time, they are even offering same day installation when you call the number below to set up service with them. Do all of these positives mean that ADT is the best choice in come security? We are not going to make that claim, because we have received many consumer reviews throughout the years from ADT customers who find their customer service to be severely lacking. See how ADT stacks up in ASecureLife.com’s Best Home Alarm System article.
As a security provider for more than 100 years, ADT is well established as a company and is arguably the most well-known name in the security business. Large national alarm companies like ADT may use authorized dealers to sell and install their alarm products. Unfortunately, lack of training and quality control can lead lead to low quality dealers, and as such there have been quite a few negative reviews on ADT we’ve received over the years. Fortunately, there are some ADT dealers that are quite good, it just depends on your geographic location.
Here’s what you’ll find on this page:
|ADT Background||Comparison Table||Mover’s Guarantee||Equipment Warranty||Submit Your Review||Leave Feedback|
ADT Background and History
ADT was formed in 1874, when 57 district telegraphs joined to form a secure network under the name American District Telegraph. The telegraph system allowed for faster communication between clients and services than was previously seen. As time went on, ADT eventually became a publicly owned company in 1969. Today, ADT still uses advanced communication systems in order to allow their clients to communicate with them 24 hours a day, 7 days a week. One of ADT’s most obvious displays of their trustworthiness is the fact that ADT systems cover every Federal courthouse in the United States of America. However, as ADT has grown and it’s authorized dealer program was used to sell and install systems by region, their reputation for customer service has suffered.
The company’s relocation service is referred to as a “Mover’s Guarantee” which will not necessarily allow you to move your system (especially if it is wired or hybrid wired/wireless), but does offer a comparable equipment package at no cost so long as you have been a customer for at least two years with no lapse in your current contract or payment. Any additional equipment needed for your new home would be provided at 25% off the normal price if you meet the same criteria (2+ years as a customer) and you will have to sign a new contract with any move of equipment.
While most companies offer a one or two year, if not lifetime, equipment warranty to back up the product they are selling, ADT charges for an extended warranty. And to further confuse matters, the pricing for this “Quality Service Plan” is not disclosed on the website so you will have to call to get more information on how this should be calculated in determining the true cost of your system.
Have you ever had an ADT alarm system? Would you recommend it? Or would you tell someone to steer clear of this alarm system option? Do you use ADT Pulse? How was the installation process for your system? If you have experienced ADT Security firsthand, we want to hear from you. When making such an important life decision as to which Security System will protect your home and your family there is no better way to research and to review other people experiences. Submit your security system review and get started helping other readers make a more informed decision in home security system.
If you’ve done business with an authorized ADT dealerI in the past, we’d love to hear from you on your experience. Please submit a review above or post a comment below to share your stories.