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Feb 08 2012
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What is the Best Home Alarm System?

Filed under: Alarm Systems » Cellular, Home, Wireless,

Sifting Your Way Through the Alarm Jungle

Home Alarm SystemLet's face it - with the proliferation of company "microsites," it's awfully hard to find an unbiased review of a product or service these days. The same goes for security systems, as most of them are run by the alarm companies themselves. If you search for "what is the best home alarm system?" how do you know half the results aren't run by a giant alarm company (hint: they are)? Here at A Secure Life, it all began when our analyst's neighbor's house was broken into. Their neighborhood had become increasingly insecure, so we began our search for a solid alarm system provider.

Home Security Systems Reviews

Home security system reviews often rely on outdated criteria, are biased towards one particular alarm company, or are geared towards a particular user or demographic. We keep our reviews up to date with the most pertinent and current information, incorporate user feedback and comments in our analysis, and keep regular tabs on the security industry. This way, you can be sure you're learning not only who the best security system provider is, but how they got there, what exactly they offer, how their system works and compares to the competition, and how a particular system configuration will best meet your specific needs.

Our Home Alarm System Review Criteria

Below you'll see we use several criterion in evaluating contenders for our annual best alarm system award. One of the things you need to be aware of is the direction the alarm system industry is headed. The provision of a cellular connection and interactive monitoring services have become an almost essential component of a home alarm system. Interactive monitoring has broadened the use of a typical home security system by allowing users to monitor in-house activity at any time via the Internet (and particularly the proliferation of Internet on cell phones).

Here are the key points that we look for when reviewing alarm companies:

  • 5-Star Service – The focus should be first and foremost on customers. A happy customer is more likely to become a repeat customer, so it's in their best interest. Stay away from or hang up on companies that adhere to "close the sale" techniques to earn your business.
  • Up Front Costs – Security system pricing structures can be confusing. There's up-front fees, system install fees, monthly monitoring fees, accessory fees, and even potential cancellation fees (if you've ever had trouble switching away from your cable television provider you know what we're talking about). Look for a pricing structure that lays out all the costs up front (ie. no hidden fees).
  • Money Back Guarantee - A good alarm company should provide at least a 30-day money back guarantee, if you're unsatisfied for any reason. You should also get your postage (shipping costs) reimbursed and should not get hit with a restocking fee (some of the competitors we evaluated will charge you restocking fees on returned systems, despite their "money back" guarantee).
  • Interactive Services – The alarm industry has been offering the same types of home security products for decades. The result? Thieves have learned how to get around them. Therefore, you want to go with an alarm company that is on the cutting edge of security technology. Look for an interactive monitoring option that let's you keep an eye on the house through the Internet, your cell phone or tablet, etc. while you're away. That will not only give you peace of mind that your house is in good shape, but with this feature you can potentially expand the network of "eyes" (by signing up family and friends to get alerted when an alarm is triggered) on your house beyond the local authorities.
  • Cellular Monitoring – a cellular connection to your alarm monitoring station is the highest in both quality, safety, and reliability. However, it is also the most costly to install and maintain. We believe in this day and age, a cellular connection outperforms alternate system configurations (phone-based, broadband, etc.) to the point where the additional cost is justified. With a cellular connection, you don't run the risk of your Internet going down and severing your alarm connection (Broadband systems), or worse, a thief cutting your phone line (phone based alarm systems).
  • Do It Yourself – while this may not be for everyone, there can be a huge advantage (and cost savings on installation fees) to a self-install alarm system. The industry has advanced to a stage where these systems are easy to set up and don't require a day off work and a frustrating experience with someone in your house drilling holes and running wires. In addition, you're in control of where the sensors are placed - that way you can ensure that you don't forget to cover an area. If needed, you should be able to purchase more sensors from your security provider.

Best Home Alarm System 2011 AwardSo Who Wins Our Coveted "Best of" Award?

FrontPoint SecurityBased on an in-depth analysis of dozens of dozens of alarm companies and security system providers, we have chosen FrontPoint Security (FPS) as our overall winner for 2011 (awards are awarded at years end). FPS has won this award two years in a row now, but competition is getting fierce as more and more alarm system providers enter the market.

FPS offers a competitively priced self-install alarm system with alarm system monitoring by Rapid Response and interactive monitoring by Alarm.com. Based on our investigation, they are currently the home alarm system provider to beat. You can reach them directly at (888) 268-6273 to find out more about the details of the system and your available options. We found FrontPoint very responsive (a customer service person answers the telephone, not a sales rep) to our gazillion questions. To find out exactly why we picked FrontPoint as the winner, keep reading.

What Makes FrontPoint Stand Out?

Before we dive into the details of the system, there's one reason that helped FrontPoint stand a head above the next best alarm system: customer service. When we called to ask questions about their home security system, we got a representative that was ready and willing to answer our questions, not one that tried whatever he or she could to land their commission. Sadly, that appears to be the norm in the sales world, as we encountered with a range of phone calls to other providers. 

Secondly, the FrontPoint system offers smash and grab protection. What does this mean? An intruder can't just bust into your house, trash your alarm panel, and thereby disarm your entire system. The second a sensor is tripped, a signal is sent to the monitoring station. The only way to prevent this signal from turning into an alarm is to have the keypad send a second disarm signal. This signal will never arrive if it's trashed.

These two reasons pushed FrontPoint over the top and helped them win our best alarm system award for the last two years in a row.

What do Customers Think of Our Winner?

Customer Service and technical prowess weren't our only criterion of course. We Googled and researched and tried to see what experience others were having with their search for a home alarm system provider. What we came across was an astounding lack of negative feedback for FrontPoint, and plenty for our other candidates. In fact, FrontPoint Challenges You To Find a Negative Review on Them. In our researcher's welcome email, they explicitly asked her to go out and Google & research competitors and try and find a company with less favorable reviews. That is a rarity indeed, I don't think we've ever encountered a company that actively encourages you to do due diligence on them in such an up front manner. This was in such stark contrast to the commission-based sales tactics their competitors were using.

The Runner Up: Protect America

Protect AmericaThe Runner Up in our home alarm system review study is Protect America. Similar to FrontPoint, they are an authorized GE Security dealer, which means they use very similar equipment. They also offer a DIY installation service, which lets you get up and running with an alarm system in a short amount of time. Their systems are monitored by Criticom, which is a highly reputable monitoring station. And just like FrontPoint, they offer web-based controls and alerts via Alarm.com.

In terms of pricing, Protect America is the company to beat. Unfortunately, customer service kept Protect America from netting the top spot (A "C" BBB rating and a lower positive online review ratio than its competitors). Still, they offer a solid, continually improving alarm system, and the word on the street is that they're picking up their game and shoring up their customer service offerings. If you'd like to give Protect America a try, call (888) 255-7812 to speak to a representative.

3rd Place: ADT

ADT Home SecurityOur third place winner, ADT, is a good option for those seeking professional installation. If you don't feel comfortable installing your own system, a local ADT dealer may be the way to go. We say may be because as you'll read in this article, feedback we've gotten from ADT customers has varied widely based on geographic location. And their overall customer service reputation isn't nearly as polished as that of our winner. We recommend you check with your neighbors, and local family and friends to see what their opinion is of the local ADT dealer(s).

While we feel the DIY (self-install alarm systems) have a technological edge in this market, if you would rather have your system professionally installed and serviced, ADT may be your best bet. To give them a try, call (888) 672-3017 to speak to a representative.

Staying Ahead of the Game

The next factor we looked at in our home alarm system review was the availability of cutting edge security products and technologies. Companies utilizing DIY security technologies are able to adapt more quickly to changing market conditions, invest in new security technologies, and integrate these offerings into their services. Some of the older and larger alarm companies are hampered by a large infrastructure that is heavily invested in old technologies and systems.

Finding the Best Home Alarm System to Keep Your Family Safe

In addition to our various review factors, you'll want to consider variables specific to your local neighborhood. With potentially the most severe recession upon us in history, and an increasing poverty rate, there exist increasingly disparate security conditions in neighborhoods affected by crime.

Important Security Tips - Regardless of Alarm Provider

Regardless of which provider you ultimately choose to host your alarm system, one of our commenters brought to light some very important security tips that any home security system owner should be aware of:

  • It's important that you hide and make it difficult to access and locate your all-in-one main keypad. You don't want it visible through a window or have an intruder be able to find a quick way to access the keypad without triggering a sensor.
  • Consider adding additional protection to your main keypad area via a glass break detector and motion sensor. Note, however, that if you are arming your system in "stay" mode at night, the motion sensor will not be armed. Therefore it is essential that you hide your main keypad in addition to any other security measures you may take.
  • Try to manage your system via a password protected smartphone or other means which aren't easily accessible to malicious users (or consider purchasing additional keypads which you can access by entry ways). Be particularly wary of key fobs, for example, as they don't require a PIN code to disarm your system (ie. if you must use a keyfob leave them in a secure location in your home and don't add them to your keychain you carry around with you when you leave your home).
  • Bottom line, as with anything in life - you get what you pay for. Don't focus solely on the lowest cost security provider. If their monthly fee is too low, the quality of their service probably reflects that low price.

Some Burglary Statistics - Preparing to Protect Yourself

Before we begin, you should know that in the event you can't afford an alarm system, at least buy an alarm sign to stick in your front yard along with some window decals. These deter 60% of burglars right off the bat. The next thing you should know is that 85% of burglaries are through the doors, not the windows. And in most cases, burglars try to break in from the back of the house - or a location that is not easily visible from the street. So if they do break in a window, it will most likely be one that is towards the rear of your home.

Therefore, when you are setting up your home alarm system (especially if you are installing it yourself), you should keep these statistics in mind. Basically what this means is that you should have a door sensor on every exterior door, motion sensors covering large common areas in your home, and window sensors on windows towards the back of your home. Note that you can use a motion sensor to cover several windows. We'll go into more detail in the section on sensors below.

What Types of Home Alarm Systems Are There?

Home alarm system setups vary according to your budget and your needs. Typically you choose from one of the following setups:

  • Hard wired- hard wired systems run off your land line (telephone line). These setups are the traditional and least expensive home security setups, but they are also not as secure as cellular systems, which aren't prone to thieves cutting your phone line. In older homes in particular, where land lines tend to be exposed, we recommend you go with a cellular system.
  • Wireless - while wireless systems also run off a telephone land line, the components (sensors, etc.) are not hard wired into your home. This makes it easier to move your alarm system in the event that you move, especially if you move before your contract expires. However, in older homes, exposed phone lines may put your system at risk.
  • Cable (broadband) - cable systems run off your broadband Internet connection. Unfortunately, it's possible for thieves to cut these cables as well, especially in older homes, thereby severing your connection to your monitoring station. If you opt for a broadband system, you'll want to obtain a battery backup for your modem and router. While this won't help against cut lines, it will help keep your alarm system online in the event of unexpected outages due to lightning storms, etc.
  • Cellular - cellular alarm systems are the way to go. They communicate with your central station using a cellular signal that runs over a two-way cellular network (not the same network your cell phone is on, so your alarm system won't go down if your cell phone experiences a dropped call).

A Note on "Cut" Lines and Security Provided by "Polling"

The importance of polling was brought to our attention by one of our readers. What is polling? In a broadband, or Internet connection, there is a constant stream of data back and forth between your alarm panel and monitoring station. These "heartbeats" of data are referred to as polling. If your cable line gets cut, the monitoring station will notice that the polling has stopped (assuming your monitoring station supports this added security measure - find out if they do!). If you didn't have a backup battery installed, the monitoring station would think your line was cut and would treat the instance as an alarm. To prevent this from happening every time your Internet goes down, broadband systems are recommended to have backup batteries.

To circumvent the issue of cut lines, we recommend a cellular security system, as mentioned previously. Note that an additional layer of security can be added to a security system by allowing polling signals to be sent. That way, if your wireless communication equipment gets damaged or your cellular signal gets cut, the monitoring station will be notified.

What Kind of Protection Options do Home Alarm Systems Offer?

Once you have decided on the type of alarm system to install in your home, the next step is to figure out what kind of protection you need and can afford. Home alarm system typically come with the following components and types of sensors. Note that a core alarm system should include at the very minimum: a control panel and door sensors. In most cases you'll also have at least one motion detector and a couple window sensors.

  • Control panel - control panels vary in appearance and function from alarm company to alarm company. In addition, control panels are constantly being upgraded to offer new features. Common control panel functions include:
    • Alarm system control buttons - buttons to arm and disarm your alarm system. These will usually include an option to arm your system if you're home (arming only doors and windows) and arming your system when you're away (arming motion sensors as well).
    • Status buttons - some control panels will let you see a history of events that have been triggered, such as door and window openings, motion sensors being tripped, and of course, actual alarm events.
    • Emergency buttons - control panels may include one press emergency buttons that will put you in touch with the local authorities, or send them out to your home, as quickly as possible. These include police, medical, and fire.
    • 2-way calling - some control panels and alarm system setups will be configured to allow two-way calling with your alarm company. Basically this means if there's an alarm, you'll be put through to them so they can check in on you and you can instantly report a false alarm, or they can send the corresponding authorities (fire, medical, police) to cover your emergency. A 2-Way voice system is a good solution if you are disabled, elderly, or living with someone who is. A 2-Way Voice home security system puts you in contact with a dispatcher, through your monitored control panel, from up to 75 feet away.
  • Door and window sensors - a typical setup will include door sensors for your exterior doors, as well as several window sensors. Usually these are the same type of sensor - they simply attach a transmitter to your door or window frame and a magnet to the door or window itself, so the alarm can detect if the door or window is opened. Note that these sensors will not detect glass breaks. See the glass break sensors below for more info.
  • Motion sensors - motion sensors usually detect motion based on body heat in a 90 degree angle up to 45 feet away. The optimal place to install your motion sensor is in a corner, so the 90 degrees of coverage run along each wall, effectively covering the maximum amount of space. Additionally, it helps to install them at a height of 5 feet or lower so they can detect ground motion as well. Alternatively, you can install them between the wall and ceiling, pointing downwards at an angle to cover the room (this type of setup will typically involve screws, or a semi-permanent installation).
  • Glass break sensors - glass break sensors should be installed if you have large sliding glass doors, large windows, or simply want additional protection in the event that a thief enters your house by breaking the glass instead of opening the window. A glass break sensor will detect the unique frequency of glass breaking, usually up to 10 feet away - so you should be able to install one to cover at least two windows.
  • More sensors - there are several other, specific types of sensors and monitoring devices (such as video) not included in the basic security setup that we'll be covering in the near future.

Interactive Monitoring Systems

One of the things we look for in home alarm systems is the availability of web-based controls and alerts. FrontPoint Security offers a good do-it-yourself installation service coupled with alarm.com's famous web-based controls and alerts service. You can receive notices when alarm or non-alarm events occur to your email, cell phone, or PDA. This can be useful if you want to confirm that a family member got home safe, or if you want to let the dog sitter in and don't want to provide them with your access code. You can also setup vocal responses for your Control Panel, set the volume of beeps, and alerts, and more. Not all security dealers offer alarm.com monitoring, so you'll want to confirm with your security rep that their company does.

Who is Alarm.com?

Alarm.com was created in early 2000. Shortly before that, several of Alarm.com's founders were looking for security systems for their homes and were not that excited about the options that were available at the time. They wanted a security system that could not be disabled by cutting their phone lines, that they could monitor in real-time when they traveled or were at work, and that was affordable. Unable to find a security solution that met these requirements, the founders of Alarm.com decided to build a new wireless and web-enabled technology platform to make home and business security systems better.

Check out Alarm.com's FAQ (Frequently Asked Questions) for more info, and of course, Google away to find out everything you can about them.

Home Alarm Systems Also Cover Fire and Medical

What many people don't consider or realize is that your home alarm system is also well suited to protect you in the event of a fire or medical emergency, not only in the event of a burglary. Most home alarm systems will give you the option of installing a smoke detector. This smoke detector, in contrast to the one you already have installed in your home, is linked to the alarm system, and will notify the fire department immediately if there's a fire in your house. The same goes for medical - in an emergency, you'll be able to contact the local authorities, although in such an event it's probably easier to simply dial 911.

So What's Your Recommended Alarm Setup?

Based on the burglary statistics we list above, and from our own experience, we recommend you have a system that includes, at a minimum:

  • Door sensors for your exterior doors (ie. front and back)
  • Window sensors to cover your "out of street view" windows (ie. on the back of your home)
  • Motions sensors to cover large common areas in your home

How to Judge the Credibility and Reliability of My Alarm Company?

Most alarm companies will talk big about their equipment. Since most equipment is made by GE, Honeywell, and the like - you'll find that most companies have access to the same equipment. Your choice of home alarm service provider should therefore not be based on who makes the equipment (unless it's a really small fly by night outfit that no one's heard of), but rather, the following criteria:

  • Customer service - how good is their customer service? Did your sales rep try everything to close the sale before you got off the phone, including insinuate how unsafe and unreliable other companies are? If so, stay way.
  • Customer reviews - the most important criteria of any company are customer reviews. How happy are customers with your alarm system's products and services? Ask your neighbors, friends, and family who they're using and how they're experience has been. Google the name of your alarm company combined with the word "review," negative words, curse words, etc. Make sure you do a thorough search and diversify your sources, as you'll find there are several posts up there made by the alarm reps themselves praising their own alarm system or lambasting those of competing companies.
  • Cellular system - no cut phone lines or dropped connections that imperil the integrity and reliability of your security system. If cellular is not an option, and you elect to go with broadband, you'll want to obtain battery backup for your modem and router to prevent Internet outages (a battery backup won't help in the event of a cut line, however).
  • Central monitoring station - a reliable, well known central monitoring station that's not run out of someone's garage. 

Reviews of the Nation's Top Alarm Companies

How does the rest of the competition stack up? From our findings, there's quite a bit of work to be done in the alarm system market, which is currently dominated by a type of "old boys club" mentality. Please note that these opinions reflect our own experiences with alarm companies as well as reviews we have scoured across the Internet. Before deciding on an alarm system provider, always do your own due diligence.

How Reliable are ADT, APX, Brinks, CPI, etc.?

We've learned that alarm system companies basically break down into two categories: those that outsource their business to local, authorized dealers, and those that oversee their business nationally via self-installed systems. ADT, for example, tends to use local dealers to do their installations. This not only means you have an installation fee, but the service you receive will depend on the reputability of the local dealer you're using. When ADT says they protect the White House, they are referring to ADT corporate. Don't be fooled - that is not the same service you'll be getting for your home.

Our experience with the larger dealers was similar to walking into a used car dealership. They will do anything to sell you on the spot. The increasing problem with this approach is that in this day and age, consumers not only have access to a large amount of information the companies don't want you to see (such as negative reviews), consumers also have the power to affect companies with their own negative reviews.

What is Your Experience With These Companies?

We're baffled why some of the larger and more cutthroat dealers will continue to hammer people with their sales pitches. Of the above mentioned companies, our worst experience by far was with a Gaylord Security (for ADT) rep. The sales rep just wouldn't give up, going as far as to say that we would endanger our family if we went with another, inferior alarm company (a competitor).

But don't take our word for it - try for yourself - call a bunch of the larger alarm companies and see for yourself what your experience is.

Be Wary of Smaller, Local Alarm Companies

You should be paying no less than $30/ month for your alarm system, regardless of the setup. Smaller, local outfits will often charge much less, but you get what you pay for, and an alarm system is the last thing you want to short change yourself on. Make sure your alarm company has been in business for a while, and that there are plenty of customer reviews out there on them. Also veer away from alarm company websites that look cheap, quickly put together, or are simply filled with texts and ads. Finally, make sure the company is licensed to do business in your state and is backed by a reputable monitoring station. You can search the Consumer Affairs Bureau of Security and Investigative Services to see if the alarm company you are considering is licensed in your state.

Contracts and Moving Terms

An important thing to look out for when deciding on an alarm company, as with any contract you sign, is the fine print. Most alarm companies will place you on a multi-year contract so they can offer you their equipment at a reduced cost up front (otherwise setting up your alarm system would be initially exceedingly expensive). The longer the contract, the less you pay up front. What you want to look out for is that, in the event that you move, you're able to transfer the system to your new home without having to:

  1. Renew the contract
  2. Pay to move your system

From our research these terms vary by company, so be sure to ask these questions. If you get a hard wired system, note that it will be more costly to move than a wireless or cellular system you install and are familiar with yourself. One of the advantages with a self-install system is that there will typically not be a moving fee (since you're moving it yourself), but make sure and confirm this with your alarm system representative.

Contract Options

You should also find out what your contract options are. A 1, 2, or 3 year contract option gives you more flexibility, in the event that you're not happy with your system or alarm provider, than a 3 year or greater option.

Central Monitoring Stations

Lots of the top alarm companies will go on and on about the number and quality of central monitoring stations (the station that take your alarm alert and pass it to local authorities), and the inferiority of central monitoring stations other companies use. The bottom line is that you want an alarm company that doesn't simply use a good central monitoring station, but does a good job of installing your system to your needs (or in the case of a self-install, helps guide you through the process), answers your security questions, and makes you feel comfortable with the service you are buying. You want your alarm system setup correctly and with adequate security measures (ie. doesn't allow cut phone lines) to begin with.

How Important is a Monitored Alarm System?

According to research studies, homes with a monitored security system are 2.2 times less likely to be burglarized, and business with a monitored security system are 4.5 times less likely to be burglarized. In addition, 85% of police chiefs recommend the installation of monitored security systems.

Rapid Response

So who does our winner, FrontPoint, use? They use Rapid Response for their central monitoring (the center that processes your alarm event and dispatches local authorities). With a 40,000 square foot headquarters facility in Central New York, Rapid Response Monitoring is listed by Underwriter Laboratories and certified by Factory Mutual. Rapid Response is one of fewer than two dozen Central Stations approved to monitor fire alarms in New York City. In addition to fire alarms, Rapid Response also monitors burglary, supervisory & medical signals, and offers GPS tracking/monitoring. Rapid Response performs monitoring of military, commercial, and residential accounts as well as provides answering service capability for its Dealers. Video, voice and data are processed by highly trained personnel to ensure error free handling of calls and signals. Check out the Rapid Response website for more information.

Criticom

Criticom is another good monitoring station. Protect America's Criticom International is the largest single central monitoring station in the United States, and has been monitoring residences and businesses since 1978. Visit them at CriticomInternational.com to find out more.

For the Do-It-Yourself'ers

By installing your own system, you can not only save on installation costs, you can customize the system to your needs, move it around when you need to, and save on moving costs if you move to a new home.

Moving Your System to Your New Home

The advantage of a do-it-yourself system is that you should be able to move it to your new home for free (since you're moving it yourself). Most professionally installed (ie. no self-install option) security companies will charge you for the move, or require you to sign a new contract. That's another area FrontPoint excelled in, and we've actually gotten to test the move. One of our readers that signed on to FrontPoint a few months after we published this article, has moved her system to her new home, and hasn't reported problems getting it back up and running again. Her reported "re-installation" time was around two hours. Some of that time was spent picking new locations for her sensors based on the new layout of her home.

The Ever Changing Alarm System Industry

While the number of homes in the United States that have some form of alarm or security system is steadily increasing, an even more relevant statistic is the changes that are taking place in the alarm system industry. More and more, we are seeing new technologies come on the market that pass control of your security into your own hands. For dozens of years, the technologies behind a home alarm system have remained the same - sensors that detect an intrusion, and an alarm signal that is sent to a central monitoring station, which then contacts local authorities and dispatches them to your home. The problem with this old model is that thieves, over the years, have grown wise to it. The lack of innovation has caused a growing need for new technologies and advances in the security industry that help thwart the loopholes that have been exposed over the years.

Most of the issues that concern these loopholes we've discussed in this article. How is your alarm signal processed (over a vulnerable telephone connection or over a secure cellular network)? How much control do you have over your own system - ie. are you able to use it to monitor the overall security of your home, not just to deter burglars but to keep your children and pets safe in the event of a fire or carbon monoxide emergency? These and more elements are being tackled and improved upon as we write this. We'll make sure to bring you the latest updates to the home alarm system industry as they happen.

That's really the reason we created this website in the first place. In a growing age of globalization, uncertainties surrounding national security, and increasing concern surrounding the instability of the market for personal information, we are trying to provide a one stop resource for users to gather, share, collect, and learn as much as they can to help you lead a secure and comfortable life.

Thanks for reading, and please - comment below with any thoughts you might have. We're eager to hear your feedback, experiences, etc. regarding your alarm company. We're trying to aggregate as much information as possible so we can help identify the best possible home alarm system out there.

Your rating: None Average: 2.9 (107 votes)

Your rating: None Average: 2.9 (107 votes)

VIVINT is a great company

VIVINT is the way to go. I have it at my home and the quality of service is outstanding. The sales Rep Anthony and the installer John were great! Look at this website!!

Vivint

Anyone heard anything about Vivint?

 

Vivint

Yea I have it at my home! I control my entire system from my iPhone. It's really cool and I was really impressed with the service. They told me one price over the phone and to my surprise it was correct! No hidden fees!! I had ADT come out and they wanted $920 to install the same system I got from Vivint for $99. They were awesome. Truthfully awesome.

No monthly fee systems

Hi. What security system would you recommend for a do it yourselfer that does not want any monthly fees? Thanks.

Anyone else using Devcon?

Other than ADT, they seem to be the only player in town near me. Any other experiences with them (other than the one potential employee talking about them below)?

SecurityOne

I am an ADT customer. I was contacted by SecurityOne who stated that they are the recommended provider for Honeywell equipment. The tech came out and explained the services to us. They said we would be locked in at $29/month and the equipment would have a lifetime warranty. Are they legit and should we change from ADT to go with them? Thanks!

Stay away from SecurityOne

Looking for a SecurityOne review? I've got one for you. My husband and I signed up for Security One a while back. The initial process was smooth, as was the system setup. However, once the system was installed, we realized that the equipment wasn't actually working. I got up in the middle of the night to grab a snack, and walked right past the motion sensor. I went back upstairs to check the panel and realized that the system was armed! WTF? Why didn't the alarm sound?

The techs on the phone (once they finally answered after 45 minutes) told me that I would need to mess with the sensor with a screw driver. I followed their instructions and appeared to be back up and running. But guess what? During these months of inactivity someone could have broken in and walked right past that motion sensor and we wouldn't have known the difference. What kind of alarm system is that?

The next few months were a pain in the butt. The alarm system would make a beeping noise every few seconds, keeping us up at night. The techs couldn't figure it out, so I asked to talk to a supervisor, who finally came to the conclusion that our system was getting a failed signal and wasn't receiving service. Are you kidding me?

Weeks of sleepless lights with no security left me no other choice but to cancel the system. Despite our horrendous experience, OneSecurity still charged our card the contract termination fee.

So you can probably guess what my answer to your question is by now...

Power Home Security?

How would you rate Power Home Security?

Power Home Technologies Security Review

If you search the Internet for "power home technologies security review" I think you'll find more or less what I did, which is that this is one alarm company to best steer clear of. All the reviews I read indicated rude sales people, innattentive customer service, and an overall bad experience as far as system functionality and reliability.

I love my home alarm system!

I like connect your home! I got a free Monitored Home Security System valued at $850. No activation or equipment costs. Free keychain remote valued at $120, front and back door protection, plus more. Call now for details, Monday Thru Friday, 8:00 AM and 4:00 PM PST.

Any information on Gove Security Systems and COPS Monitoring?

Three of us are looking at home security for our houses. The houses were hard wired several years ago but are not currently connected to a system. We are somewhat interested in this system and they say we can use our hard wire with our cell phones. Does anyone know anything about Gove Security Systems and COPS Monitoring, and do we have the correct info regarding using the hard wire system in place?

But what happens when the alarm goes off?

Has anybody seen reviews of central station monitoring that delve into how effective they are at customized response algorithms to minimize false alarms? For example, I want to be able to limit the response to a case where more than one interior zone is tripped OR any exterior door. (I can't imagine a burglar who wouldn't walk through a couple of zones.)

I've had ADT for more than 20 years, so I guess I'm pretty happy, but they don't seem to be effective at customizing the response protocol. I'd like to be able to see that protocol spelled out in my account info when I check it online, knowing it will pop up to their monitoring station operator. What seems to be missing from reviews is what happens after you get that dreaded call that the alarm is going off, what options do you have before you bug the neighbors, call the police, or drive home from work?

Terry

Ademco alarm panels

Ademco alarm panels have double zone tripping features that can be programed in the unit to accomplish what you desire.

Failing ADT Equipment

I inherited an ADT system when I purchased my home 10 years ago. That system is now failing, most notably by shutting off randomly. I tried to 'correct' it over the phone, but they could not assist; several days later a technician arrived to inspect the control panel. Bottom line: the panel is malfunctioning and ADT will not repair it, so my choice is to replace it with a more 'modern' version, cancel service, or change companies. A rep is scheduled to visit today to assess if a new panel will still work with the sensors I have in the house.

My position is this: I have equipment that I have no control over, yet I need to purchase new equipment to continue the privilege of doing business with ADT? I think not. If the cable box fails, the cable company will replace it. If my alarm equipment fails, I get to throw it out and pay for a new system plus installation. From a company I've paid monthly for 10 years. Is this right?!?

Changed my mind after calling ADT about a new system.

I called ADT about installing a new security system, checking on monitoring, pricing and equipment. After talking to the initial sales person, I spoke to the sales person manager and he gave the same sales talk on how great ADT is and that ADT is installed at the White House. After his speech he mentioned that he only had a limited amount of Visa gift cards for $100 and could not guarantee that if I did not sign up right there, I would lose out on the promotion.

What really turned me off was when I told the manager I would have to think about the 3 yr contract and would have to call back. Well the manager THOUGHT we had both hung up, but I had not. I heard the conversation between the sales person and the manager and talked about how they HOOKED another sale. The manager spoke to the salesmen about how he almost had another sale and could not believe that I backed out at the very last minute. That really turned me off, talking behind my back, I was just another sale. I will not be purchasing a system from ADT.

Gift Cards

If the ADT rep is selling you over the phone and offering gift cards than you are dealing with an authorized dealer. The best way to deal with ADT is through the corporate office at (800) 238-2727. I suggest having a rep come out to the house and speak to you directly about cellular back up and a multiple component alarm system. However, if you want to protect your $200,000 home for $99 then buying it over the phone is for you.

ADT: The System I've Learned to Trust!

When it comes to the Best Alarm System that I've had the privilege to check out and test, hands down it was ADT. Their service installs are professional and complete. The computer monitoring system is by far the best I've seen. My vote is for ADT.

Thanks,
Edgar

Protect America

I wouldn't recommend anyone to Protect America... Instead of honoring a promotion on their product, they gave some lame excuse as to why I didn't fit their cryptic credit algorithm, which no one seemed able to explain to me (including supervisors). It almost comes across as discrimination when you have an excellent credit score of 765 (verified myself online with Transunion for same day), but still can't get their service (on promotion -- sound shady much?) because "that's what the algorithm says, you don't have enough credit cards, etc".

So now we penalize people for correctly managing their debt (if this was in fact true)? Nice.
And completely asinine. IMO if they are that mentally challenged that they consider a credit score of 765 insufficient from the get go, I shudder to think about the quality of the product.

Credit Algorithm

I feel your pain. We experienced a similar situation surrounding our homeowners/auto/umbrella liability insurance policies. Like you, we have a stellar credit rating (800), no debt, pay credit card balances in full every month, never had a late payment on anything...ever, etc. Wouldn't you think we would be good risks? Not necessarily.

We found out that we were not given the best pricing by our insurer due to a "insurance bureau score" based on things like not enough credit (more potential debt) available, no gas credit cards, no sales finance accounts and several other "proprietary issues."

Upon investigation, we learned that there is a company called ChoicePoint that creates these "insurance bureau scores" and sells them to insurers. The insurers, in turn, mark up their "best pricing" numbers to their benefit, and the local insurance agent benefits also due to their percentage of an inflated number based on sheer HS. We dumped our insurer and found one who didn't use the ChoicePoint system. We complained to our state insurance regulator, and never heard a thing back. ChoicePoint should be shut down, and their executives should be locked up for fraud and collusion. Parasites one and all!

ADT treats new customers better than old ones

We have had ADT for almost a year and recently had a break-in where the burglars tore the equipment off the wall. Seems that while installation was very affordable, replacement is going to be about 3 times what the initial cost was. I am not asking them (servicing company is California Security) to replace things for free, just to treat me as they would a new customer and I can't even get them to call me back about it. Thankfully I am only on a 12 month contract, and I will be out of it in just a couple months. Any suggestions on a company that actually treats existing customers fairly AFTER a break-in?

Just what I needed!

We've had an alarm system for 15 years with the same company and recently have had a lot of problems that they don't want to resolve unless they can sell us thousands of dollars of new equipment, astronomical installation fees, and long term contracts with a lot of special clauses and fees. I have been all over the web doing research and was overwhelmed with all of the conflicting information. Your article is the only truly informative and unbiased information I've come across. You've just made our decision on new equipment and service a lot easier. THANK YOU!!

Glad to help!

Awesome - glad we could help. Spending a bunch of $$ on problems the alarm company should fix doesn't sound like the best idea to us either ;) Let us know how your new system goes.

Best home alarm

Very complete and informative article! Learn a lot on what to look for home alarms, and which one is the best so far Smiling

Thanks for the info!!

Guardian Protection Services (Security Company)

Thank you for this article and everyone's comments. This page has been very helpful.

I just signed up for Guardian Protection Services (One of the Armstrong Group of Companies) and have until Friday to cancel. Does anyone have any experience with this company? They are installing a wireless system using my Telco line as the main line and using cellular as a backup (this is done at my request, I wanted both).

They are installing two motion sensors and sensors on each of the doors but none on the windows (the salesman said I didn't need them). The sliding glass doors will have sensors. Since the glass window/doors in the house have protective film on them the salesman said not to get the glass break protector. A sensor is going on the garage door and a smoke detector is also being installed. The idea behind not having sensors on the windows are because there will be motion detectors and the windows have the protective film and additional screw locks on them. I think the windows, at least the ones behind the fence not visible to the street, should have sensors. The motion detectors will NOT be active when we are in the house so I think the windows need to have sensors.

Each additional sensor is $75. There are nine windows total; six are not visible to the street. The cost so far is $482 (that is with discounts...the full price is $884) plus the $45/month service fee (three year contract). If I add the nine windows it will be another $675...bringing the total install fee to $1157. Does this sound like a lot of money? Do you think window sensors are overkill since the windows have film on them with the additional screw locks? According to the article, I should add sensors to the windows not visible to the street (at least). Any advice/comments? Thank you!!

sensors

We have had guardian for 17 yrs, we do not have sensors on windows in back of our home. They are all accessible from our deck. Five windows and slider. We have a motion detector that covers those areas and believe me no one can get past the motion detectors. They have been set off by us. You will be testing those areas once a month. We are hard wired and are going to cellular.  We will not be doing the windows. Their response time is great! Just make sure the sensors cover your entrance doors.  You can bypass motion detectors. We bypass our bedroom at night. So if you want some on in an area you will not be in, it can be active. REMEMBER to tell everyone or the alarm will be screaming.

Guardian Protection Services Review

Hi there,

We're digging into this company as I write this, but I'm afraid it's going to take us a bit longer to research and come up with information than a couple days. We'll post back as soon as we feel we have enough information to post an informed review.

Guardian Protection Services Review

Update: I talked with Guardian Protection Services today asking them to add sensors to the windows. They said they will charge me $30 for each window sensor instead of $75 which is good. By the way, Guardian Protection Services is rated A (with 279 reviews) on Angie's List. There are many great reviews along with a few "F" grades from some folks (mainly due to trying to break the contract).

I appreciate you reviewing this company. It may be too late for me but I'm sure others will benefit from your research.

Thank you for a wonderful website.

Stay away from ADT

I've been a loyal customer to them for 15 years. They lied on the phone set up appointment just to charge me $90. When they got there, even though I had a service plan of course, the repair and replacement parts were overpriced. If I was a new customer it would have been free. Now I can't cancel until 2013, otherwise it's a $430 charge. Stay away from this company. Buy a do-it-yourself kit - it's cheaper.

RF Jammer to bypass security system?

My ex-boyfriend is using an RF jammer to bypass my ADT alarm system. Is there a system out there that prevents this from happening? I know Response Alarm does but they're located in the UK.

Yes

Sig Sauer

I will second the Sig Sauer

I will second the Sig Sauer. A nice P238 is small and easily manageable, but still powerful enough to stop the ex.

Stay away from Gaylord/ ADT

When initially searching for our security system, we first got on the phone with Gaylord Security, apparently the largest authorized ADT reseller. Their customer service representative got downright nasty trying to close a sale. The supervisor came on the phone and literally got to the point where we felt our family's safety would be in danger if we didn't choose them as our security provider.

And they kept bringing up the fact that ADT secures and monitors the White House. Well guess what? Pretty much everywhere on the Internet you'll see evidence that the system ADT corporate uses on the White House (understandably) is completely different from the personal systems their "resellers" are pushing on people. We were so turned off by Gaylord that at the end of the phone conversation all we wanted to do was hang up.

Great Article

This is a really good site with a TON of info. I moved into a house that is wired with ADT alarm system -- I have no idea how to use it though. If I go with another alarm company, will that mean a brand new installation? I'm not too concerned with property protection, but my job carries a lot of persona risk. I'd like to have an alarm monitoring center on standby in the event someone did break in.

Alarm system equipment

A lot of times an alarm company can use your existing equipment. FrontPoint and Protect America, for example, use GE equipment. Take a look at the equipment and see what brand it is. Then ask some security companies in your area (or ones we've reviewed on this site) if they support that particular brand of security equipment.

I love Frontpoint!

After reading this article and plenty others I decided to use Frontpoint. Everything mentioned above is correct. I had a garage door sensor that malfunctioned and they replaced it free of charge. There is a 2-year warranty on equipment.

I left my home one day and forgot to close the door all the way and before I left my neighborhood Frontpoint called and asked if everything was okay since the alarm was set before I left. I checked the house and it was the front door not being closed all the way.

I have used Frontpoint since May, 2011 and I am very satisfied.

Problems with Frontpoint

I read the great reviews of Frontpoint, but have had problems right off the bat. They sent my system earlier than I had requested, and told me I'd get the first month free, but they charged me for that first month too. I feel like the salesperson didn't listen to me at all, even though we reviewed the terms and dates carefully over the phone. I sent him an e-mail, and he never replied. I'm starting to question choosing this company. Perhaps it's just this one sales person. I'll try contacting someone else and see if I have better luck. If not, I'll return the system during my supposed 30-day trial period (can I believe the sales guy who told me there's a trial period?) If I'm having so many problems upfront, that's a bad sign.

Official FrontPoint Response.

We deeply apologize that your initial experience with FrontPoint did not meet your expectations. What separates FrontPoint from many other alarm companies is the exceptional customer experience, and in this case, we definitely did not meet that standard. By now, you should have been contacted by our support team to directly address your concerns, and properly credit you for the first month of service. Again, we apologize for your initial experience, and hope that we can earn back your trust to provide both the alarm system and service that you expect and deserve.

It sounds like you have found

It sounds like you have found a great alarm company that meets your needs in terms of home security! Thank you for dropping by with a story of your experience so that others can make a more informed decision on who they choose to utilize for their own home security experience!

Thank you

The information provided should help me make a sound choice of alarm companies.

Deterrent type systems

No one has mentioned the benefits of having two 95 lb. Malamutes along with multiple "beware of dog" signs.

On "Beware of Dogs"

In addition to the issue of your dogs' safety, be careful with the "Beware of Dogs" signs - if someone (even a burglar) is ever injured by your dogs they can file suit (and win) against you for knowingly having dangerous animals on your property. It's along the same lines as booby trapping your home (illegal) or having an "I shoot to kill" sign.

Consider toning it down to something along the lines of "Dogs on Property".

On "Beware of Dogs"

Maybe where you are but not here in Texas. I wouldn't tone down a thing.

Good tip

Good advice, thanks for sharing with our readers. We've heard some pretty ridiculous stories in the past of homeowners getting robbed and sued by burglars (is there anything more ironic or ridiculous?). I'll see if I can track some of those down and post them on the site.

Dog safety

We did address the use of dogs or other pets as security in our article. The problem lies with the safety of your pet. While the dogs may deter petty thieves, they are unlikely to stand up against serious robbers that attempt to invade your home heavily armed.

The unfortunate outcome of such a situation may be that your dogs get injured or killed, which is why we advocate a security system not only for the protection of your home and belongings, but your family and loved ones, including your pets, as well.

What do you know about DSC

What do you know about DSC Security Systems?

DSC Security Systems

DSC is an established manufacturer of security products and is very well known in Canada and the United States. That being said, there are a lot of other fantastic suppliers as well.

One of the advantages of being well known is the ease in which to find alarm companies knowledgeable about and able to understand and service the products. You don't want to buy alarm equipment that no one has heard about or don't have the programming material for.

The choice of alarm equipment provider should be based on features that you need and ease of use. Most people don't "test-drive" five different alarm keypads before they decide to purchase, as one would with cars.

So I don't know if you'd prefer a Paradox or an Ademco alarm system, since I don't know what your needs are.

The wireless DSC Alexor model is more suited for self-installation, and is their only wireless panel that I would recommend you to consider. The PowerSeries PC1616 6-zone or PC1832 8-zone panel would require more alarm programming knowledge than a typical do-it-yourselfer might have, but as I said, it's a well known panel by alarm installers.

You should easily find people in your area who know and install DSC on a daily basis and who can answer your questions about features and programming.

ADT Pulse Security

ADT is definitely the best, that's why they're number one.

Avoid Gaylord (ADT) Security

I disagree with you, I was in the process of getting a ADT alarm system and called and scheduled to get it installed by Gaylord Security (an authorized dealer). And guess what? The technician never showed up. The next day I got a call from them saying how they were sorry they couldn't make it out that day, if they could go today. I immediately told them to cancel the order because if they can't show up on time to do the install on the scheduled date and then call the next day, imagine if you have problems with your alarm system. How long they are going to take to come fix it or help you with any other issue? I'm so glad I found this website which mentioned Gaylord security as one of the incompetetent authorized dealers for ADT, they suck!

You can't be serious.

You can't be serious. I have found that ADT's techs are the least competent in the industry.

ADT Review

ADT is not the best, as the article states above. They will lie to make a sale, pull the bate and switch tricks. Corporate might have a contract on the White House but the rest of them are snakes. Just my personal experience.

ADT is unreliable and unprofessional (DC, VA)

ADT commercial account managers, customer relations, and service installation teams are unreliable and unprofessional. This translates from the ground up and from the top down.

The ground level sometimes does shoddy work, can't get here quickly enough, or shows up at unscheduled random times for no reason with no clue about the job because they don't communicate well internally. They are at times untrained, rude, and cocky to their clients (who are keeping them in business!). To be fair, some are diligent workers and some are just not very competent or professional. Their problem-solving can take a "shoot-from-the-hip" style where half the time they shoot themselves in the foot and shoot the clients time and resources hour after hour trying to solve problems they created by not having a coherent game plan. Thus, they're on the phone with their own tech support, on hold forever, trying to help them know how to do basic procedures that could have been delineated in a short work order procedure list that ADT has never bothered to create for their techs. Things are not very organized, and nobody seems to care. They often wing it and hope it works, and half the time it doesn’t and it’s painful. And this is just the ground level.

After having repeated problems with service at the ground level, I thought that account managers and service managers would be conscientious supervisors of their employees and correct problems to improve their company reputation (you know, ADT, the big name in security). To be fair, again, sometimes they have good moments, but unfortunately they are often followed by long runs of disappointing performance. And at times account managers have been able to reduce costs for me after long waits and delays and missteps. But by and large, what I found was that account managers were kind in person and on the phone, but were often very ineffective in actually getting things done in a timely manner and doing what they said they would do. I think this is partly because ADT’s upper management is squeezing these mid-level account managers to death by loading so much work on their plates that they are drowning and can't take care of their clients. What a way to do business and save money. Delays, delays, I call, what's up? Excuses, excuses, I will have this to you by tomorrow. Nothing. Nothing. More promises. More of nothing. I've got a job to do and I was getting worn out trying to babysit the work orders that needed to get done at my location. Contract delays, technician delays, and a service manager who is disconnected and seems very unconcerned about meeting your needs.

So I thought to myself, surely upper management would care enough to see how many problems are happening from mid-level down to the ground-level. So I contacted upper management for some type of recourse and eventual improvement. A token email later (without any willingness to talk on the phone and hear problems and find solutions) told me I was probably going to get more of the same. This was borne out through later contact I made regarding further problems that was never acknowledged... no reply. Management style = avoid problems and maybe they’ll go away. Note to management: they don’t go away. They persist.

Here's the kicker. ADT probably realizes it costs companies way too much to have a new security company take over their contract. This is because no other security company will assume and maintain another company's hardware, so it would require a total replacement. I know this because I took a lot of time to do the research because I was so frustrated and dissatisfied with ADT's performance. Since they probably realize this is the case with most of their long-time clients, the message seems to be: “What do we care if you don’t like our service. Where ya gunna go?” So, recent events have been the last straw and now I’m letting my voice be heard.

To me, businesses succeed and grow because they build and maintain great products and services, and they feel responsible toward the clients who are paying them money and keeping them in business. I knew I had no leverage to change the situation with ADT, and everyone from upper and middle management to the ground level could do whatever they wanted (treating their clients’ time and resources and requests with negligence, excuses, delays, and empty promises) and still expect to get the same amount of money from their clients. This is because ADT has become so big and their clients have invested in them so deeply that to pull the roots and start over with a new company would be way too expensive. So what I’m doing now is the only thing I can do: by word of mouth and in writing, I can let others know how poorly-managed and unprofessional ADT often is (with a few good exceptions) so they will not also fall into the same trap my company has over the years, and perhaps if enough of this gets out then one of two things will happen... 1) ADT will change their business approach and feel accountable towards their clients and sharpen their management and training techniques so that they actually create a great company with happy clients, or 2) ADT will eventually lose business because nobody will want to deal with them anymore. Maybe my commentary can be a small drop in the pond that gradually causes larger ripples over time. For reference, our company is located in the Washington, DC area and is serviced by ADT's Springfield, Virginia offices. This is the only geographical location where I have direct experience with ADT, so it’s possible they are managed better in other areas.

My parting note is this: I can understand mistakes and I am okay with people making honest mistakes since it’s a natural part of business and life in general. What I can’t understand and won’t support is a business making chronic mistakes time and again with continual neglect of client’s time and money and a refusal to address problems and find long-term solutions. This is what ADT has sadly chosen to do as I have addressed my displeasure with them over time, and this is why I finally deal so harsh a critique of them now. I hope they will change their approach toward their business and client relations, and I feel sad for the good people who work there who are not living up to the reputation of what a good security company should be.

It is certainly unfortunate

It is certainly unfortunate that you are having such a difficult time working with ADT. Customer service is one aspect of the alarm system industry that certainly requires much more attention than it currently gets. Hopefully you will not let this experience jade your future decisions to protect your home with a working alarm system, perhaps through an alternate provider if you remain in the same area.

SecureWatch, an installer for ADT, is awful!!

I wish I never would have signed a contract with them on 7/22/11. Today on 11/5/11, they come back out to my house and say my bill should be a $1 more a month and the "clean up girl" will not give me a copy of the new contract and did not want me to date the contract. Awful people!! RUINED MY WHOLE DAY!!!

Simple safe systems

I too am looking for an alarm system. Simple safe (Simpli Safe) appears to have all the required equipment and monitoring. Does anyone have experience with them?

What makes a security system safe?

To be quite frank, there is no such thing as a safe system. I have been in the data industry for the last 22 years and have not truly come across such a system. Let me know if you have? Any alarm system (does not matter how well they try to promote them, with fancy detectors, multiple zones, multiple monitoring control rooms, best rated response time in the country, radio transmitters, broadband, telephone backup and infra red beams, etc.), is only as good as its communications link back to the monitoring control room. If the data is not received by the security controllers, the alarm may as well never have been activated.

Here is a few things to consider, the security of the communications link back to the monitoring station. How secure is this data because it contains all the vital information such as, site address, zones etc. If your alarm system loses its connection with the security company/monitoring system, how will this system know that your alarm is offline (not connected to the system). If you have an intruder/s inside your dwelling at 03:00 in the morning, you would expect you alarm system to raise the alarm with your service provider. But what if the intruders overcame your communications link/s, prior to entering your property?

So you need to ask a few questions and one of these questions must include the following: how often does my security company check my communications link, once a day, twice a day or once a month. If the answer to this is anything less than 288 and upwards times a day then you should be concerned about the reliability of such a system. Unfortunately we place all our trust in such systems, but the day will come when you really require your distress message to be acknowledged, but due to communications link failure this will not be.

ENSURING a reliable communication to your monitoring station

Thanks for indicating your concern about the reliability of an alarm panel’s communication link. I will try to provide you with a better understanding of the various alarm monitoring services offered, as well as the different means in which alarm signals reach the monitoring station.

The least expensive monitoring service is provided using an unsupervised telephone line, such as those typically found in your home. If someone cuts your telephone line, you cannot call out for help and neither can your alarm panel. If your panel has been programmed to send a “self-test report”, a possible problem in the communication link is only recognized once the panel fails to “check in”.

If the periodic test report by your alarm panel is sent to the monitoring station once every 24 hours at 02:00 a.m. in the morning, but your telephone line was cut at 2:00 p.m. in the afternoon, your monitoring station MIGHT be aware of a possible issue 12 hours after the fact when the “self-test” is missed due to the lack of a functional telephone line.

I’ve indicated that the central station MIGHT be aware of your telephone line-cut problem because of your monitoring service agreement; the least expensive monitoring service contracts only require that the monitoring station treat the alarm signals that they actually RECEIVE.

You are not paying the additional costs involved with the added service or equipment necessary with trying to ENSURE that your alarm panel’s signals reach the monitoring station.

You’ve made an excellent point: it is very important for consumers to verify what their monitoring contract provides as to the frequency and response to any missed periodic test signals. Most people NEVER test their alarm systems; how will they know if their alarm will be able to work in the case of an emergency, particularly if their service provider has their panels testing once a month?

Therefore, only opt for unsupervised telephone line monitoring once you know and understand the risks and concerns involved. This type of contract is considered “low-level security”; however, look for alarm companies that provide you with notice that it’s been “24 - 48 hours since we last heard from your panel” and be expected to pay a little more than others who don't provide this service.

Let’s look at more secure monitoring services: I will assume that your definition of a “safe alarm system” means one “that provides an immediate indication to security personnel of a lack of communication between the alarm control panel and the central monitoring station receiver”.

Contrary to your belief, there are several options that will completely satisfy the requirement posed by your question: “How will this system know that your alarm is offline (not connected to the system)?”

The alarm industry standard used to be a unique and special, dedicated telephone line for the alarm panel known as a DVAC line (Digital Voice Access Control System). One cannot make personals calls on a DVAC line; its use is reserved exclusively for the alarm panel.

The DVAC line has polling capability, continually sending communication back-and-forth to the monitoring station 24 hours a day. If the DVAC line does get cut, the monitoring station is immediately aware of the loss of the communication once the constant DVAC polling suddenly stops.

However, the monitoring station won’t know what’s happening at your home or if there is an actual alarm in progress, since no alarm information can be transmitted over a cut DVAC line. Dependant upon how your alarm response procedure is set-up, immediate calls will be made by the monitoring station operators to your home and cell phone, and/or the Police will be dispatched, to determine what caused the communication break-down.

I’ve only indicated the DVAC line as a point of reference; I don’t recommend the DVAC line anymore as it is slowly being phased out and replaced with newer technology which offers additional advantages over DVAC.

Internet monitoring offers the same polling capabilities as a dedicated DVAC line. You must have a back-up power supply for your router to help ensure that your internet connection continues to function during a power failure. Additionally, internet monitoring allows you to add modules and plug-ins to your alarm system so that you can interface with your home security system over the internet on a webpage or through a Smartphone or tablet.

You can also receive e-mails and text messages from different events such as an alarm, trouble condition or your child returning home from school and disarming your alarm system. You can arm and disarm your security system from your Smartphone. There are additional fees involved with setting up and using these features, which are all available with a more secure means of monitoring through the internet.

Finally, there are wireless communicators such as radio or cellular. These services each come in two formats - “regular” and more secure “supervised heartbeats”.

“Regular” radio or cellular monitoring relies on these two different wireless networks to transmit alarm signals. Periodic test signals are typically sent once every 24 hours using “regular” wireless services.

The wireless communicator can also supervise the telephone line; if there is a telephone line present that does get cut, the wireless communicator will instantly forward notice of this event to the monitoring station. Alarm signals are typically received in 15 seconds or less.

For the highest level, most secure and therefore, most expensive means of alarm panel communication to the monitoring station, both of these wireless communication formats (cellular and radio) can include “supervisory heartbeats.”

As the term implies “supervised heartbeats” allow wireless communicators to emulate the polling found in DVAC or internet monitoring by sending “self-check signals” at timed intervals, typically every five minutes or less, 24/7.

So you can have your request for a “safe alarm” by using one or more of these more secure means of alarm transmission which includes polling or supervised heartbeats.

However, you’ll still need to design a proper security system and install it in such as a way that its most vital components and its communicators aren’t easily compromised - - please refer to the advice that I’ve provided in my article What is the Best Home Security System?

Monitoring

So does front point offer supervised heartbeats or regular as I am seriously considering front point to replace my existing 12 year old system.

RE: Replacing your existing 12 year old alarm system

Internet monitoring or wireless communicators can be added to your existing 12 year old alarm system. Do not spend additional money unless you need features that you presently don't have.

I have clients with properly designed 20 year old security systems that are still performing perfectly today.

"If it ain't broke, don't fix it".

Good question

Excellent question, we asked them the same thing and are waiting to hear back. We'll post here as soon as we know more.

Here's the response from FrontPoint on polling:

"Typically, our system expects to hear from each cellar radio on a regular basis, using something called “Ping Frequency.” It is important to note that “Ping Frequency” really means the timeframe across which the system must see ZERO pings before it initiates an automated ping process to determine if a panel is not responding. The system will then ping an alarm panel’s cellular module every 3-5 hours, depending on the GSM network the radio is on (AT&T vs. T-Mobile). This only occurs if the radio has NOT sent anything else. Once that time period is reached, we will send 3 pings to the unit 50 minutes apart. 50 minutes after the last ping attempt, we will flag the panel as “Panel Not Responding” and send the signal to the central station. In reality, the ping frequency is really 3-5 hours."

I looked at them too. They definitely have something going.

However... their lack of fire protection, etc. eliminated them from my serious consideration.

SimpliSafe Security Review

One of our readers posted their experience with Simpli Safe in their comment SimpliSafe Review.

COX Home Security

Hi,

A really good article and a good discussion.

I wanted to ask if anybody has had any experience with COX home alarm systems. I am not sure if they just got into the business of home security - how good they are?

I couldn't find any reviews online.

COX Security

If you're referring to COX Security Services, they appear to be an ADT dealer serving Virginia and West Virginia.

If, on the other hand, you're referring to COX Communications Home Security (the same COX that provides cable television subscriptions), it appears that they currently serve the state of Arizona, specifically the Tuscon area. It could be that they're piloting their home security program and will roll it out nationally in the near future.

We don't know much about the reputation of either as far as their security offerings go, so we'll have to do a little more digging.

Thanks for bringing this to our attention!

COX Communication Home Security

I was mentioning the COX Communications Home Security in Tucson, AZ. They just started the service. They are much better priced feature-wise.

I do have reservations as they are very new at this, on the other hand its a reputable company with really good features and pricing. Do you think it wouldn't be a good idea to go with COX?

Thanks

COX Home Security Review

Cox’s home security offering is only available in Tucson at this time. It's not known for how long they will test in that market. If that goes well, they will expand to the rest of Arizona, so it could be some time before Cox Security is available anywhere else.

Here's our take on utility companies (Verizon is attempting to enter the home security market as well, by the way) in the security industry:

  • Their security (much like any other cable company testing it) uses the cable line as the primary form of communication from the control panel to the monitoring station. So if the cable goes out, that could impact an alarm notification. (Everyone who has cable has had their line go out at some point. Also, this is just as vulnerable as a phone line – it’s easy to cut!)
  • Cable companies (like Cox) offering home security are really doing it as an add-on to their core services. So a key question for consumers is – who do you want for your home security company, one where security is the primary focus, or one where security comes after cable TV, internet, and VOIP?

The Home Security Investment

Home security is one of the more important investments you'll make in your life, and one that you don't want to take lightly, or base on pricing. The home security market is a very crowded one, and there are many companies vying for your hard earned dollars. This is one industry where you can definitely apply the mantra "you get what you pay for." If one company is charging significantly less than another, you're most likely not getting as much for your money.

While over time COX may prove to be a good option, we hesitate recommending them at this time because they appear to be such a new and unproven player in the industry. Because of the highly sensitive nature of security recommendations, we'll continue backing companies that have a proven track record of providing solid security until new players in the game can prove otherwise. We'll keep an eye on COX and provide updates as we learn more. We'll also plan on releasing a more in-depth comparison of what exactly they offer as we complete a more thorough review of their services.

Nationwide Security Solutions

Does anyone have any information on this company and their service? They are in our neighborhood going door to door. Thanks!

Nationwide Security Solutions

They came to our house last night, and I am trying to find more information on their company also. Not much on the Internet though.

Best home security system

These days the best security system to avoid false alarm activation fees is Videofied XL700 alarm systems installed apart from any other alarm systems. It's monitored through the central monitoring centre. It also sends a 10 seconds video message to you and to the monitoring centre to determine if it's a real event occurring before calling the police.

SafeMart

I noticed there was not any mention of SafeMart / LiveWatch. They seemed to have excellent reviews elsewhere, so I'm wondering if the authors of this review also looked at SafeMart? Their monthly fee is about half of the others, and yet they claim to offer features only present in the more expensive monitoring packages from places like ADT & FrontPoint. Does anyone else have experience with them?

SafeMart/ LiveWatch Review

While SafeMart does offer some of the same products and services as FrontPoint, there are key differences between the two companies. SafeMart charges a much higher upfront expense for the equipment, with generally lower monthly rates. It’s easy to calculate the payback, but when we last conducted a detailed review, FrontPoint charged about $400 less for a basic system. With that kind of disparity in equipment cost, it takes a long time to make it back. This is because FrontPoint provides a significant discount off the initial purchase, and their alarm systems always includes a cellular connection, pre-programming, and all the other components you need for a true plug and play system. With SafeMart, there is little or no discount upfront, and each customer has to be sure to individually add items such as: cellular, easy set up option, extended warranty, and more, just to get to the same apples to apples comparison.

Another key difference is company alarm licensing, required in many states even for companies selling equipment and services only. FrontPoint is licensed in every state where required (and highlights that on their website), while SafeMart does not appear to be. As an example of state licensing, here is a link to the California Department of Consumer Affairs. You can search the Consumer Affairs Bureau of Security and Investigative Services for any alarm company to see if the alarm company you are considering is licensed in California.

Many states and local jurisdictions are very strict about licensing. A consumer may be at risk when using a non-licensed alarm company. Risks could range from no police response to an invalid monitoring agreement. SafeMart’s web site contains no mention of licensing that we can find – very troublesome indeed. The same observation applies to alarm permitting: FrontPoint maintains a comprehensive database for permitting requirements across the US and Canada, and assists its customers in this important task by providing all relevant information and even the forms for homeowner permitting. There is no mention of this topic either on the SafeMart site – reinforcing (to us) that they seem to be more of an “equipment warehouse” than a real alarm services provider.

It looks like Safemart uses

It looks like Safemart uses monitoring from Criticom. It also looks like they have added some details on permits.

Not sure if I should go with Safemart/Criticom or Frontpoint... need to decide soon Smiling

Thanks for the information, very helpful

Home security is the most important thing and to feel safe it is a must. I believe security should not be on a budget list. However, another point for me when taking on a new company is to see how solid the customer service is, not just at the point of sale, but months and years afterwards, while you're actually a paying customer and using their service and products.

How do you feel about Pinnacle Security Systems?

I was wondering how you feel regarding Pinnacle Security Systems? I recently had a door to door salesman come by and do his spiel. I have seen numerous bad reports for them on the BBB as well as on Google. But most of those bad reports have to do with pushy salesmen and not with the coverage itself. Any ideas?

My husband is currently deployed and I am nervous to install a security system myself. I also can't afford millions of dollars with all the 'add-ons' with ADT for the door sensors. I just want to feel safe in my home with my two children.

Go with reputable vs cheap

Hi. I'm prior military and originally installed a system for my ex-wife's security while I was always gone or deployed. I went with ADT (cell phone vs home phone that can be cut from outside). Yes, you will have to install sensors on doors and windows. I recommend the upgrade of what is called "shock sensors" so if your patio door glass is broken with a rock, the glass breakage will be detected. Anyway, I pay around 45 bucks a month for ADT monitored service and I feel safe both when I'm home and away. A gun helps at night if you're comfy with firearms.

Hope this helps,
Mark
360-584-0126

Pinnacle review

The service has been very good over the last two years. It's pricey but the equipment seems to work well. Don't fall for the light on the outdoor sign, it only worked for about a month. I'm glad I didn't pay for it. The cell service allows me to arm and disarm the system from my iPhone. I paid a $50 install fee and that's it. Key fobs were offered but they are unnecessary with the iPhone app. 30+ month contract. Will shop for cheaper service as soon as the contract is up.

Security system installation

Hi there,

Most DIY systems such as those offered by FrontPoint are simple to install, and a tech will guide you through any troubles you run into over the phone. Basically it involves sticking sensors onto doors, windows, and walls; plugging in your central keypad, calling to activate the system, and then you're good to go. They also come with a free trial, so you can return the system if you don't like it.

In addition, most alarm system companies, including those such as ADT that send  professional installers to your home, should have a lower-level, more affordable plan (without all the bells and whistles) you can go with.

As is the case with most things, you get what you pay for. If you pay too little, you may not get the reliable monitoring and security response you need.

How can you not list Devcon Security on this list???

Devcon Security has hired all of the old Brinks Home Security people and they are quietly becoming the company to beat. They are now a national company and the office in Sterling, VA gave me the best installation experience by far.

Simplisafe

Has anyone heard of Simplisafe? They have a DIY system which only comes as cellular. You don't pay anything for the cellular service. They have a $15.00/month, pay-as-you-go, no-contract monitoring service. It is super easy to install. I am thinking about going with this one.

Anybody out there checked this out?

SimpliSafe Review

Simpli Safe offers a very toned down, affordable DIY offering. While they have their positives, like with all things in life, you get what you pay for. Here's some of the SimpliSafe Pros/Cons from our own experience:

Pros

  • Low cost, pay-as-you-go (no contract).
  • Easy to setup and use (strong adhesive strips will keep your sensors up for years).
  • Base station separate from keypad, so having a thief smash your keypad won't disable your system.
  • With the exception of the base station, everything is wireless.

Cons

  • Parts feel cheap/ quickly put together.
  • No interactive (alarm.com) options/ Internet or remote monitoring.
  • No home automation, video surveillance, etc.
  • Base station is not cellular - it will need to connect to your local network, which could mean crucial downtime.
  • Customer service is less than stellar.
  • Lack of arming options/ sensor customization (we couldn't find a way to arm the system properly while still being in the house - ie. you can't arm/ disarm individual sensors - the system is either armed or it isn't).

SimpliSafe Cons

I would like to add to the con list:

  • Higher upfront cost – probably ~$200 for a minimum basic system.
  • Cellular network is not GSM – so has a limited footprint and may not serve many areas.
  • Does not have 'Crash and Smash' protection available (ie. if a thief trashes your base unit before the alarm signal is sent to the monitoring station, the police will never be notified.)
  • Proprietary equipment – so customers would never be able to change companies, and would have a harder time selling it.
  • Limited equipment offerings – no glassbreak, smoke & heat, freeze, garage door, water, recessed door sensors; also, no cameras, lighting control, or carbon monoxide sensor.
  • Does not offer fire or environmental monitoring.
  • SimpliSafe is not licensed in all states (California, for example).
  • Interactive features appear to be limited, and require an additional $5/mo (so $15/ month pricing do not include any interactive features).

National Monitoring

Our company National Monitoring was established in 1998. Since then, we at National Monitoring have managed to secure and maintain top contracts throughout Ireland due to our highly skilled staff, reliability and value for money. We are based in Co. Monaghan but have local highly experienced engineers servicing the whole of Ireland. Our Services are intruder alarms, maintenance contracts, 24 hour monitoring, gate automation, access control systems, SMS vehicle tracking, 24 hour support.

Marc Mullen
nationalmonitoring.ie
+353 47 81111

RE: Moving your alarm system to your new home

My personal experience is that a properly installed alarm system adds additional value to your residence. Potential buyers may choose your home over another because it already includes an alarm in the selling price, and as such, the alarm system is usually left installed in the home.

However, moving an alarm system is an excellent option for tenants who rent rather than own, since they can move the alarm to their next apartment. Renters usually don't recoup their alarm system investment by trying to sell the alarm to the next tenant. There are some wireless products available that fit the bill for "an easy installation and move".

Choose an alarm system that has a SEPARATE keypad and a SEPARATE control panel. This is very important as the control panel is the "brains" of the unit and should be hidden away from sight, not installed in some convenient "out-in-the-open" place for a criminal to easily attack.

Absolutely run away from the wireless ALL-IN-ONE SELF-CONTAINED HUGE KEYPAD CRAP that is being promoted by many dealers. It is by far the easiest alarm system to defeat (as well documented on the internet and posted here).

What's the point of having an alarm system that claims to be "super easy and fast to install", but that can be defeated in under 20 seconds by someone kicking down the front door and yanking the keypad off of the wall before the entry delay expires?

It's important to understand the steps (and time) involved with how alarm systems communicate using a telephone line to contact the monitoring station. An alarm is triggered and the control panel seizes the telephone line. It dials the monitoring station where a connection is made between the modem at the station and the modem inside your alarm system. They then "talk" to each other, explain to each other "what happened" and then they hang up.

The time involved is comparable to you dialing someone on speed dial, getting connected and then speaking to them for 15 seconds. If you don't have a wireless cellular or radio communicator, your unsupervised telephone line and your alarm system must "survive" for approximately 45 seconds to one minute AFTER YOUR SIRENS ARE ACTIVATED (which is when the alarm system will start its transmission) to ensure that the call has gone through.

You can see from this explanation that the "all-in-one-self-contained-keypad/alarm systems" are easily defeated during the entry delay necessary to disarm the system after the front door has been opened. This is well before an alarm condition is triggered.

Stay away from any alarm company that continues to push this piece of garbage, as better security products exist. Admittedly, there are ways to overcome the obvious design weakness and better secure this product, but why bother? Just purchase a better alarm system to begin with, that you don't have to "fix". Besides, the huge keypad is an ugly eyesore!!

Since the title of this article is "What is the Best Home Alarm System?", I've started you in the right direction by telling you what alarm systems to avoid.

However, I would have appreciated more information being advanced to the general public towards the choice of alarm equipment and its components, proper installation techniques and more education on how to choose an alarm system based on its many features, which can be confusing to many homeowners.

Be an informed consumer, research the internet, talk to friends and family for references and most importantly, ask A LOT of questions before you purchase an alarm system.

Grab and smash prevention

First off, thanks so much for taking the time to share your insight and experience, it's much appreciated.

Regarding your point with the entry delay expiring and the problem with "all in one keypads" - this has been resolved in the FrontPoint system in that a signal is sent the second one of the sensors is triggered. Entering the correct security code sends a second signal. If that second signal is never received, the event is treated as an alarm. Therefore, even if a burglar breaks in and immediately smashes the keypad, if they didn't enter the disarm code (thereby sending the second signal), the break-in will be treated as an alarm.

In response to your request, we'll work on providing more information on specific installation techniques and further education surrounding alarm equipment and its components.

RE: Smash and Grab Prevention

Thanks for responding to my comment. I do appreciate how the FrontPoint system requires a disarm code to be sent; this is a definite improvement over other self-contained, all-in-one alarm systems which are easily recognized since they have a huge keypad at the front door.

However, since this is supposed to be a forum based on the question "What is the Best Security System?", I must now include some additional points concerning security issues which you and your readers may have overlooked and missed.

From a strictly "security" point of view, there is no logical reason in exposing the most vital components of your alarm system at or near your front door, which is exactly what ALL self-contained alarm units are doing. You are announcing to everyone, "Look at this HUGE keypad! It is my entire alarm system. Come and attack it".

If you are trying to educate the general public on which alarm system to purchase, then you should advise them to get a system which has a separate control panel which can be hidden from sight and much better secured from potential attack and compromise.

The design of the alarm system should include detectors and/or sensors which will activate as people approach the hidden location of the alarm control panel, long before they actually find your equipment and attack it.

There is a time factor involved with transmitting alarm signals and the alarm equipment has to "stay alive" long enough to complete the transmission. Unless your security system has "supervision heartbeats" which transmit at timed intervals or "check-ins", your security equipment can be defeated by a rapid attack which destroys it before a transmission can be completed.

If the alarm equipment has been compromised, or is defective, a missed "check-in", or "self-test", is the only way that the monitoring station will be aware of a potential problem.

You have not mentioned if the FrontPoint system has "supervisory heartbeats". If it doesn't, then it is just as vulnerable to a very rapid attack as any other alarm system, ESPECIALLY if that attack occurs BEFORE an alarm is triggered.

The FrontPoint system is being marketed towards self-installation by homeowners versus a more expensive professional installation. This is a very problematic situation since most homeowners don't have the security knowledge necessary to properly design an adequate alarm system for their residence, nor do they possess the skills necessary to install a more complex, professionally designed, hard-wired alarm system if they were given the components in a box.

Homeowners also grossly under-estimate the budget necessary for a "complete alarm system" and end up with inadequate security coverage. Most alarm companies are pushing "cheap, inexpensive systems at only $30.00 per month" BECAUSE homeowners are "shopping price", not "shopping security".

The alarm industry has responded to this consumer demand by providing cheap, inexpensive, self-contained, wireless alarm systems with HUGE keypads which are very easy for a typical homeowner to install and afford.

However, where has the SECURITY gone?

FrontPoint is trying its best to "correct" an obvious design flaw with the improvements that you mentioned, in that their self-contained wireless alarm systems transmit an alarm signal as soon as an entry door is opened (rather than at the end of the entry delay as with other alarm panels). Please correct me if I've misunderstood your description.

However, this improvement in design can still lead to a false sense of security if additional considerations are not properly taken at the time of installation of the FrontPoint wireless system by the homeowner.

Let's consider a front door which has a large window in it, through which we can see the keypad (since it has been installed close to the front door to easily disarm the system). An intruder can smash the glass and then reach into this opening to attack the self-contained keypad because the door contact has not been opened. In this example, the self-contained keypad requires additional security because of the close proximity of the glass window inside the front door.

Cutting a large enough hole in the front door will also allow an intruder entry to attack a self-contained keypad whose only "protection" is the front door contact.

If you scoff at what you may now consider to be "the very slim and rare probability of these types of entry attacks actually occurring", you really aren't taking the design of your home alarm system very seriously, are you?

The ability of an alarm system to "survive long enough to complete its transmission" should be one of the deciding factors necessary in determining "What is the Best Home Security System".

Since you are referring your readers towards FrontPoint because of their customer service and the ease of installation of their product, here is my suggestion regarding your readers’ SECURITY:

Any good alarm system will have the ability to add on extra keypad(s) as necessary for additional entry/exit points in the residence. I STRONGLY ADVISE hiding the FrontPoint self-contained keypad inside the home in a very secure area. This keypad would probably never be used to arm/disarm the system and would only be rarely accessed by the homeowner; rather it will be used strictly as a control panel/communicator, as is the case with the alarm systems that I recommend to my clients.

Additional keypads would then be installed at all necessary entry/exit doors, and it is these keypads which will be used to arm and disarm your system.

For additional security, stay away from wireless key fobs which can disarm your home alarm system with a simple push of a button. A thief who steals your home keys will now have a convenient way to disarm your security system without having to enter a 4 or 6-digit access code.

Start thinking about SECURITY, not convenience and low cost! Typically, you usually get what you pay for.

Excellent advice!!

First of all, all of us here at A Secure Life would like to thank you for taking the time to write such an insightful and informative comment. This has to be one of the most useful comments we've ever received (and the word "comment" doesn't really do it justice, this could be an article in itself).

We've updated the article to incorporate some of your recommendations, especially the ones on hiding the main keypad (maybe pointing a motion sensor at it?), adding additional keypads and safeguarding or foregoing the use of a key fob.

Thanks again!
Smiling

RE: Hiding the main all-in-one, self-contained keypad

I’m glad that you appreciated my comments and have updated your article accordingly. I will point out that your revision should CLEARLY indicate that it is ONLY the all-in-one main unit keypads which should be securely hidden from view since they contain the vital components necessary to transmit signals to the monitoring station; “ordinary keypads” which only arm/disarm the system do not have to be hidden.

Also, you cannot guarantee to “secure” these all in-one-keypads by simply “pointing a motion detector at them” while they still remain out in the open, in plain view on a desk and prone to attack. I’ve already mentioned that there is a time factor involved in successfully sending an alarm message to the monitoring station, and these all-in-one units need to stay alive long enough to complete the job.

Since you are not a security professional with a complete understanding of how alarm systems work and how they are used in the home, you haven’t factored in that most, if not ALL, of the motion detectors which are in the residence will be AUTOMATICALLY BYPASSED at night if the homeowners arm their system using the STAY mode of arming. This effectively KILLS the motion detector which you have “aimed at the main all-in-one keypad” sitting on the kitchen counter and it now becomes the homeowners’ responsibility for “securing” the main all-in-one keypad unit while they are sleeping!

The promotional video on the FrontPoint web-site shows the homeowner placing the all-in-one main keypad unit on a kitchen counter. If there is a motion detector in the kitchen, it will typically be “bypassed” at night to allow the homeowners access to the fridge for a “midnight snack”.

Where is the SECURITY that is supposed to be supervising the most important and vital piece of the FrontPoint all-in-one system?

If the glass patio door in the kitchen has a contact on it, the glass window can be shattered and direct access is now available to the all-in-one unit sitting on the kitchen counter (since the motion detector is inactive at night in STAY arming mode). A glass breakage detector in the kitchen now becomes a REQUIRED COMPONENT of this home alarm system in order to properly supervise the all-in-one keypad sitting on the kitchen counter.

Although you may think this scenario difficult to imagine, (how’s a criminal supposed to know all this?) this is an example of a badly designed and poorly thought-out security system installation. If this situation never occurs to you, your family or friends, GREAT!

But - if this event DOES happen to you, in YOUR home while you’re sleeping - isn’t this EXACTLY the type of circumstances that you’d expect your home alarm system to be properly designed for, AND to work flawlessly and react to?

When I design home alarm systems for my clients, I always assume that the potential criminal attempting to break into their residence has all of the knowledge of security systems that I do. Therefore, I design security systems that professional alarm installers CANNOT defeat in under one minute, which is more than enough time for a wireless radio or cellular communicator to complete its transmission.

In addition, I factor in that a criminal is desperate enough to shatter a patio door while the homeowners are sleeping. I take the SECURITY of my customers very, very seriously.

Since you are insistent on promoting FrontPoint’s all-in-one, self-contained wireless main keypad unit with cellular communication, (since it is an easy product for a homeowner to self-install and you have been happy with client reviews on the customer service offered by FrontPoint) I have recommended to you that this type of self-contained, all-in-one main keypad be securely HIDDEN, and that other “regular keypads” be installed at the entry/exit points.

Once you start to closely examine the SECURITY ISSUES, you will immediately realize that the all-in-one keypad should ONLY be used for its communication purposes and not be openly accessed by the homeowner to arm/disarm their systems.

Furthermore, in keeping this discussion geared towards “What is the Best Home Security System”, this forum must closely examine and openly discuss how criminals will attempt to attack and defeat residential alarm systems, including the FrontPoint self-contained product which you are recommending to your readers.

Homeowners who want to save money by self-installing their own security systems MUST be able to understand how to counter-measure the criminal techniques used to defeat alarm systems.

Poor conceptualization and lack of understanding of alarm components leads to under-designing (insufficient alarm detection equipment) and poorly installing (improper placement of key system elements in an exposed area of the home, making them vulnerable to easy attack and defeat) what could have been a decent alarm system, thereby reducing its security effectiveness to near-zero.

FrontPoint is responding to consumer demand for “ease of self-installation”, “low cost”, “good customer service” and I applaud their efforts. However, to properly secure your home, you will require more alarm detection devices than provided in the basic “starter kit”, which I’m sure that FrontPoint will gladly provide if the customer ASKS FOR IT.

“The BEST home security systems are never cheap, and cheap home security systems are never BEST.”

There is a great need for further education on understanding how alarm systems work, how to properly design and install a competent home security system, how to stack the odds in your favor that your alarm will not be easily or quickly attacked and compromised by a criminal and how to use the equipment and its many features to your advantage. I’m pleased to see that your forum is trying to address these concerns, which is why I have offered you and your readers my professional advice.

Dedicated article?

We're thinking our readers might benefit from having all your insight and security intelligence dedicated to its own article. Would you mind/ potentially be interested in this? We would of course credit the article to you and post an optional bio with your background. We don't want to take any more of your time, so would be glad to do all the editing work for you, or simply post what you give us if you prefer to edit yourself. Please contact us if you're interested.

RE: Dedicated article: "What is the Best Security System"?

I am happy to provide you with my experience and knowledge when I have the time, as I see that your forum is legitimately trying to help your readers better understand residential alarm systems.

However, while I feel that I am up to the task of writing a dedicated and complete article for you, and my opinion is that this article would provide a valuable and much needed service to your readers, I’m not so sure that getting my name and bio associated with such an article would be in my best personal interest.

As a small alarm company, I have some legitimate concerns of a potential backlash from "some of the BIG BOYS" if I start to “expose” and point out what I personally see occurring in the alarm industry today.

[Ed: Due to the reader's comments' length, we have dedicated an entire article to their security advice. You can read it by visiting our new article on the best home security system).

Dedicated article

We fully understand protecting your personal interest. The comments you've provided are lengthy and detailed enough to deserve their own article, so we've spent some time publishing an entire article dedicated to your comments (linked above). Please take a look and let us know if it's to your liking. Feel free to send us edits or additions you'd like made to the article via our contact page, or by commenting directly on the new article page.

Thanks again!

Wow, this is great. Thanks so much for sharing more of your professional advice with our readers. I've updated the article accordingly. We are well aware of the value of your time, and are certain that our readers will highly appreciate the detailed insight you've provided on the "infrastructure/ security intelligence" aspects of securing your home, which may be overlooked if people focus too much on cost, technical aspects of a security system, and alarm company reputation.

Wireless cellular and radio communicators

Although your article correctly points out the added value of a cellular communicator which is used to send alarm signals to a monitoring station, you neglected to mention another wireless format which I find has some advantages over cellular - RADIO.

CONS of cellular are: Your cellular provider may eventually decide to increase monthly fees; or in a natural disaster situation, such as a forest fire or flood, a cellular tower could topple over which disrupts your cellular service. Also, there are more products surfacing on the market now which are intended to jam cellular signals.

PROS of radio: There is no legitimate justification for increased radio monitoring fees, such as "increased labor costs" or "maintenance of communication towers", since these do not apply. The radios are designed to select multiple pathways of communication to the monitoring station by using other installed radios as the "towers", thus preventing jamming of radio signals. If a new high-rise construction project goes up, the radio signals just go around it.

Long range radio communicators, such as those provided by AES-IntelliNet, are my personal choice over cellular (which is my second choice). Properly installed, the monitoring station receives notice of an alarm at your residence within 15-seconds of activation.

For increased security, the wireless AES-Radio communicator can also be set up to send TIMED SUPERVISORY or "self-test" signals to the monitoring station once every five minutes or less. This means that you will be notified of a loss of communication from your home in under six minutes.

Obviously, the level of security is dependent on your budget for yearly monitoring, as wireless cellular or radio communicators are more expensive than unsupervised telephone line monitoring. "Timed supervisory" is the most expensive, but most secure, option.

However, it's important to point out all of the available choices with their respective pros and cons, to make an informed choice.

I recommend looking into using a radio communicator if you are within range of your monitoring station. If not, cellular is the way to go.

Which alarm systems to choose?

I seem to be confused on what self-installed system to choose after reading so many online posts and watching Youtube clips. Could you help pointing out the differences between ADT Pulse, ViVint, 2GIG Go Control, Homeseer, and Vera? I guess I want to include the home automation and z-wave compatible systems in my alarm system as well. Thanks in advance.

ADT Pulse vs Vivint vs 2gig vs...

Since this page is getting quite long, we'll work on providing a comparison of all these services in a separate article. I'll post back here when it's complete.

What do I do if I don’t want the system Monitored?

I have done that for many years and I wish to install it myself and simply have it call my / my wife's cell phone, what system do you recommend if I want to buy a system and not have it monitored by anyone else but myself?

Unmonitored alarm systems

We recommend you stay away from unmonitored alarm systems for safety reasons. While at first thought it may make sense to save on monthly monitoring fees and monitor your own system, you will be putting yourself into a very precarious and stressful situation.

Why? Because it's nearly impossible for anyone, in their day to day life, to be "on call" and ready to respond to an alarm event 24/7. And if you miss it (you're on a plane, in the restroom, your phone died, etc.) you could be putting your family, home, and belongings in jeopardy.

This is why monitored alarm systems are offered, and central monitoring stations employ a number of people full-time, around the clock to monitor your system and dispatch the appropriate authorities in the event of an alarm. We should also point out that the communication route they use to dispatch authorities is more efficient and reliable than if you were to call 911, since they already have your information/ address, etc. on hand.

Broken in

I was broken into a week ago.The officer said alarms were a joke. Because all my things of value would be gone before they got here. He said invest in cameras. A picture is the best thing you can find a person but very little thieves without it.

Alarm Force

What feedback do you have for me on dealing with Alarm Force in Canada?

Alarm Force

I am looking into them as well....does anyone have any info on them and their services?

Platinum Protection

Can you please post any info you have on Platinum Protection, or Monotronics (that's their 3rd party monitoring company?

Platinum Protection and Monotronics

We'll see what we can dig up!

Platinum Protection

Stay away from these guys, (Platinum Protection). I have had nothing but a headache since we met. They offered me a "free" system by saying they were trying to advertise in the area. It was free alright after (and partly my fault for not reading the fine print) they got me to sign a 5 year contract. Then I find out all they do is get people to sign up. They use sub-contractors for the install, and a third party monitoring service. On top of all that, which I let go, the system doesn't even work.

He sold me on the idea that I could arm and disarm it from my phone, and it would send me a text when my son got home from school. Well there's a 50\50 chance that it will. Also in the first 3 weeks I've had 5 false alarms, the police actually told me they will no longer respond because of the number of false alarms. Platinum response was to tell me they will have one of their tech's call me within 2 days to set up an appointment, which she couldn't even give me a time frame on. In the end the final result was for them to tell me I signed a contract therefore I have to live with it or break the contract, which means that I would still have to pay the monitoring fee for 5 years, just with no monitoring.

Sounds like a nightmare

Wow, that sounds like a horrendous experience. We're sorry you had to go through that and hope you're able to find an alarm solution that meets your needs.

Cellular Security Systems

Verizon has a cellular phone system which they say can be used with existing land-line phones and wiring. This particular land line is used in an older Brinks security system to report alarms. I would like to know if security systems like this can be modified to work with cellular phones.

Dedicated cellular connection

It might be possible, but I doubt it. We should point out that the cellular connection we refer to in the article uses a dedicated bandwidth for the alarm signals, not the same ones your cellular phones operate on.

Powerpoint project

I'm interested to know if it's okay to copy part of this post to use for my Powerpoint project. I’ve bookmark your blog to return later. Thanks!

Citing

Sure, as long as you give credit where credit is due and don't republish it elsewhere.

Choosing an alarm company

Choosing a reliable and professional security Alarm company is a major decision, which will significantly impact the security and peace of mind of your family and/or your company. Select wisely. All companies are not the same. Many big companies are flooding the market with advertisements, but, can they really service all those millions of customers? The answer is NO! You will buy an Alarm System from a Mayor Alarm Company and they will subcontract some “LOW PAY” subcontractor to do the work.

Big Companies do not have enough technicians to manage that huge volume of clients, so, be ready to wait on the line! Small to Medium Companies will offer you better service because they just have the amount of alarm account they can handle, they are focused on the customer, the employee and on developing long-term, mutually beneficial partnerships.

Security Alarm Miami

Searching for a good Security Company which provides services for home security might seem intimidating at first, but if you think about it, the complications involved in making your residence or business safe could all be worth the trouble. After all, it’s better to think hard on how to prevent your family, property and/or business from being harmed than face the consequences of negligence. When choosing the right professional home protection and Security Company the best determining factor should be the company’s standing in giving quality service.

Another thing that you need to consider when searching for the best home safety system is the kind of technology that the companies use in making your home a safe haven to live in. The companies should use equipments which feature the latest in home security and monitoring services, they should also offer personalized services for their customers. The addition of movement detection, remote communication and sound features, could be some of the features that your security company should provide.

Finally, getting the services of a good home security company should not cost you an arm and a leg, although you should be cautious in getting the basic security home kits that cost less than a hundred bucks since these are really just too basic for thieves. Most companies offer security bundles in different packages in order for you to find a deal which would best suit your budget. It might seem challenging to choose which among the companies that offer home security would be suitable for your lifestyle. But just like any decisions that you have done before, considerations made based on good feedback, quality features, and affordability can prove to be solid starting points. Visit us at: guardian-electronics.com.

Frontpoint equipment

I am under the impression that the most common home system that Frontpoint installs has an all-in-one keypad, control center, and siren. This type of system can be ripped off the wall in the first minute of break-in and thrown "in the toilet" (a sample of an online critique). Is this true? Have you done your due diligence regarding equipment?

This is True

First off, let me start with a short story. I am a police officer, which just happen to be 459, for you that don't know what 459 is, that means burglary. I happen to have a honeywell alarm key pad that is all in one. When I was victimized I had a burglar enter my home and he had the time needed to locate the key pad and rip it off the wall. This in turn stopped the signal from reaching my monitoring provider who was "ADT" at the time. I recommend you DON'T purchase an all-in-one security system.

I now know, and trust me I had to learn the hard way. It's best to have a back up for your alarm system. This is something that should have been told to me before I had them install the alarm. Well needless to say I no longer have "ADT" after a long four days, thats right FOUR days of getting the run around not only from the local office but also from their corp office. As a law enforcement officer I deal with a lot of people and companies in my day to day grind, but by far "ADT" is the worst I have ever encountered.

Frontpoint prevents "smash and grab"

The second one of the FrontPoint sensors is tripped (door, window, glass break, motion detector, etc.), a signal is sent indicating a potential break-in. The only way to prevent this from being converted into an alarm is to have your system send a disarm signal. In this regard, if someone grabs or smashes the panel after entering, the disarm signal will never get sent, and the break-in will be treated as an alarm.

This "tamper free" handling of alarm codes is unique to FrontPoint and is part of what helped them earn the number one spot in our review.

Home Security Systems Reviews

I've got to say I love the comprehensiveness of this review. Any chance you could reveal some of the research data on smaller, local companies? Or maybe put together a chart comparison that would give us an idea of the different costs, features, reliability, etc. of different security systems at an eye's glance?

Security Networks LLC

Security Networks LLC is stopping by today to try to convince me to move monitoring from ADT to their service. Any reason why I should leave ADT for them? FYI, I checked for complaints online for Security Networks and saw lots of issues concerning automatic 3 year renewals. I called ADT and they said I could cancel at any time.

Yearly contracts

Most alarm companies will set you up with annual contracts (typically 1, 2, or 3 years). This is standard for the industry, and is the same setup you'll get with your cable television provider, etc.

We'll do some digging on Security Networks and see what we can come up with for you.

Get secure with the best security equipment

Get the best fire fighting security equipments at Kumar Impex. Better to spend a little extra on our own safety rather than risking your life for a little sum of money. Secure your life today!

Privacy violations using "voice monitored system"

Anyone have problems with their monitoring system being penetrated or violated (or bad Apple employees allowing access to what's being said in your home).

The microphone my company installed reportedly will pick up a whisper anywhere in the home.

Have there been problems with violation of the consumer's privacy using such systems??

Monitoring systems' privacy

That's an excellent question. We'll do some digging and see what we can come up with. Thanks for bringing this up!

You lost me on the broadband comment, otherwise a useful read

If your cable is cut you're out of luck and a battery back up for your cable modem certainly won't help.

"Cable (broadband) - cable systems run off your broadband Internet connection. Unfortunately, it's possible for thieves to cut these cables as well, especially in older homes, thereby severing your connection to your monitoring station. If you opt for a broadband system, you'll want to obtain a battery backup for your modem and router, so a cut line won't shut your system off."

Good point

You're right - if they sever the line that's bringing the data to your house a battery backup won't help much. Thanks for pointing that out, not sure what we were thinking! We've updated the article to point out that a battery backup will only help in the event of an electrical outage, not a cut line.

This brings to light another advantage of a cellular security system: no worries about lines getting cut.

Cut Broadband (Internet) Connection

You're both a little misinformed as to what actually happens when a cable line providing broadband internet connection is cut.

The broadband or internet connection used for monitoring your alarm system has "polling capabilities" which means that there is constant data streaming back and forth between your alarm panel and the monitoring station. If your cable line gets cut, the monitoring station is immediately aware that the "continuous polling has stopped".

The reason for a back-up battery is to prevent a "nusiance false alarm"; the absence of polling will mislead your monitoring station into believing that your internet connection has been severed by a criminal, when in fact, your internet connection is still intact but you've simply lost power to your router.

If you don't want to worry about lines being cut, consider radio or cellular wireless monitoring. Both of these wireless formats can also have their security level augmented to include "supervisory heartbeats" which emulate the polling of the broadband connection.

If the wireless communication equipment gets attacked and damaged, or becomes defective, the monitoring station is immediately aware once the supervision heartbeats cease.

I hope that this explanation helps make everything clearer for all of you.

Polling "supervisory heartbeats"

Excellent information, thanks for sharing. We'll add it to the article so users are more aware of the importance of polling.

Powell Protection Systems

Beware of Powell Protection Systems. This is a small company operated out of Carrollton, TX. The fine print in their contract binds you to LIFETIME contract if you forget to cancel 60 days prior to expiration. The contract automatically renews and makes you obligated to pay for the entire year ($400). The company practices telephone threats, threatening letters and a threat of lawsuit to collect the entire year worth of monitoring dues, even if they do not monitor the alarm. They even threatened to rip off our equipment even though we own them. These are mafia-like tactics.

Their customer service is poor as well. The employees are rude. There is no guarantee that if the alarm goes of, you will actually receive a response.

Stay away from Powell Protection Systems. And, if you own your equipment, look for a no-contract alarm company. You will save hundreds of $$$ and a headache.

Home alarm companies

I thought this site was rating home alarm systems, not alarm companies. I'd prefer to engineer a system myself and then attach it to the monitoring company of my choice.

Security Networks LLC?

How do you rate Security Networks LLC out of Florida?

Alarm Review

Thank you for the detailed explanation on the wide variety of alarm systems out there. I've been fence sitting for awhile on investing in a system. Now I feel I know the right questions to ask and I'm more informed in the process.

Home Security Systems Reviews

While I really appreciate the in-depth insight into the components of a home security system, I'm wondering if you have any articles that go in-depth on what specific alarm companies offer? In other words, reviews of security systems that detail what each system offers, price points, and how it stacks up to the competition.

Home Security Systems Comparison

We've reviewed several companies over the years, and try to keep tabs on their developments and keep our reviews as up to date as possible. The best way to find a particular review is to search our site, using the name of the alarm company or system you're searching for. Meanwhile, we'll work on putting together a list of reviews that are currently published, so you'll have quick access to a comparison of pricing, features, options, etc.

ADT Smash and grab

I read your site and A LOT of the comments. What I am trying to find out is what would happen with ADT if someone smashes the panel off the wall during the period you have to enter your code to deactivate.

Is someone still dispatched or does alarm.com monitoring truly hold the patent on that?

I guess I can't see how companies like ADT would get your pick if it just takes someone to smash the panel off the wall during the grace period.

UL installations

That's why there is a UL Panel and UL installations. A UL panel is made of thick metal, there is no way to break it with a hammer. And in a UL installation there is a motion detector watching the panel. Also, you can not move more than three feeds without getting detected by a motion sensor. This is mostly used in jewelry stores, banks and commercial environments.

Only alarm.com has smash and grab

From the research I've done, even ADT's new "Premier Pulse" service doesn't have the "smash and grab" protection that FrontPoint and other alarm.com systems have. That is, the thief can trash your security console and thereby disable the alarm without the monitoring center knowing.

Per Mar Security?

Do you have any information on Per Mar security systems? They are located in the Midwest. I don't like what I see written in consumer affairs or the BBB regarding Protect America or ADT.

Service in Las Vegas

I intended to buy the Frontpoint security system but they advised me that they can't service the Las Vegas area. Are you aware of this? Why can't they provide the service?

FPS in Las Vegas

We weren't aware of that, I'm not sure why they wouldn't be able to. Did you ask them? Maybe they're working on servicing that area in the near future. Also, do you know if the service excludes only Vegas, or all of Nevada? We'll try and get in touch with them as well and see if there's any other geographic restrictions on their home security service.

Vegas

I called them and asked why they are not available in the Vegas area. I recommend calling them and asking for yourself.

But to sum it up, Vegas doesn't require the police station to respond to the alarm systems. Frontpoint didn't want to be associated with that type of practice so they pulled their license as they don't want to suspect their customers to that type of service.

Beware of Vivit

A company called Apex received an unheard of F with the BBB, so they changed their name to APX to hide from the F rating. After a year or so APX also received an F rating with the BBB, so now they have changed their name again to Vivit in a effort to hide from the BBB. Customers beware, do your homework.

Check out Vivint

VIVINT originally began as Apex. However, due to the fact that there is a company operating out of California with the same name (so to avoid legal issues) they dropped the "e" and went with APX. Then in 2011 after VIVINT rolled out with a lot of new technology (namely the 2gig panel, which is the only system that is cellular with 2-way voice), they began to get into the home security automation game.

They then decided to launch a national advertising campaign and realized that with thousands of companies using "APX", and with the image of the company focused around home automation and not just home security, they thought it would be best to once again not only change their name but the entire image of the company as well.

As far as BBB goes anyone who truly knows about BBB knows it's a joke and isn't the most reliable source. VIVINT employs thousands of door to door salesmen who sometimes may use over the top or dishonest tactics. Obviously there are going to be complaints, but how is the experience as an actual VIVINT customer? Besides the fact that they have the best and most advanced system available made by a company called 2gig (side note: 2gig has won best panel 2 years in a row. Other companies are now using 2gig products because they are much better than the old school GE and Honeywell products. VIVINT owns 2gig). VIVINT customers enjoy the best customer service rated by J D Powers. So VIVINT in a nutshell:

Pros

  • 2gig go control panel: cellular and 2way voice
  • Home automation: thermostats, automatic locks etc.
  • The BEST costumer service
  • Fastest growing company

Cons:

  • Pricey ($49-79 a month)
  • Lengthy contract
  • Door to door sales: unless you play your cards right you can get a lot for free.

A thing about BBB...why is ADT an A and VIVINT a C? ADT employs dealers that go door to door and handles the nasty sales side. There are hundreds of companies that use the ADT name but don't represent the "ADT" you see on the BBB. Just like the cell phone booths in the mall are not actually Verizon and T-Mobile. Look up the ADT dealers BBB for the facts on local ADT dealers.

MILITARY member falls victim to VIVINT...read below...

Vivint is refusing to cancel our home security even after I provided Official PCS orders & supporting documents that Vivint requested. In June 2008, my wife & I were greeted by a salesman, Trevor Moses (Agent Reg#: 32921) who worked for an home security company. Unfortunately we were mislead by his sales tactics & signed an agreement to have APX ALARM (Currently VIVINT) to secure our home. My wife mentioned that I am serving in the military & that we may leave for another AF assignment before our contract expires in 2013. Moses simply stated that all we have to do is call Vivint to cancel our home security services due to my Air Force obligations & that it would not be a problem.

Just this past August (3+ yrs later), I was notified of a new assignment, in a different state. My wife made a call to Vivint to request assistance in terminating our home security due to my permanent change of station (PCS). She was told that we have to fax a "NOTICE OF CANCELLATION" form that was provided and a copy of my official AF PCS orders w/ a date (Report no later than date [RNLTD] indicating when I will physically be on my new duty assignment. I wanted me & my family to get a started w/ our move to our new location. I scheduled to have my final outprocessing done on late AUG from my previous duty station. I didn't want to get charged for the month of SEP since we were no longer going to live in our home so my wife called Vivint again to see what we can do to avoid getting billed for the month of SEP.

Again my wife was told to fax documents previously stated & to also include a memo of my situation and plans of what we were going to do after AUG. I typed up & signed an official AF memorandum and faxed all supporting documents on late AUG. We were told by Vivint that once all paperwork has been faxed to them, that it will take 24-48 hrs to review all documents & that we will be notified of their decision to cancel our home security by the end of AUG.

A few days passed and we called Vivint to follow through w/ our request. When we called, they stated that they did not receive anything. Vivint suggested that I email them all documents to their email address: support@vivint.com. I did what they suggested but when we called again, they did not receive it. By this time we were staying in a motel that we are still currently staying in, slowly transitioning to base housing. Upset & frustrated, we called & spoke w/ Vivint Rep Justin who worked in Account Resolutions. While on the phone w/ Justin, my wife emailed all documents to him. Within a minute, Justin received it.

Justin stated that he was going to forward our request to the "Special Cancel Dept" and that he was going to contact us to update us on the status. He indicated that if it does not get approved then Vivint will cancel our agreement on my RNLTD, 30 SEP 2011. We never heard from him again. A couple days later I called Vivint again and spoke w/ Paul, ext#: 3452, email: PSaltas@vivint.com.

Just like Justin, Paul did the same thing. Paul stated to me that he was going to personally "hand-carry" our paperwork to approving authority and that he was going to contact us once that happens. No calls, no emails, nothing. I called again the following night and spoke w/ Jared Morris. He was giving me the same story and I wasn't having it. I demanded to talk to someone above his position but after 10 min of talking to him he miraculously found out on his computer that our request to cancel before SEP 2011 was denied. He also went on and verbally stated that THEIR POLICY was for me to SHOW PROOF that me and my family will live on the military installation and only then will they be able to cancel our contract.

I was furious and I demanded to speak to whoever the supervisor is. I was placed on hold & finally Spencer Hutchings answered. It was the same words coming out from his mouth just like the other incompetent employees that work there. I demanded to see their verbal policies on an official document but no one can provide us w/ one. It sounds like they’re making policies as they go. Nothing indicates in writing that military orders needs to be submitted in order to cancel but I did submit my orders anyway. Nothing indicates that Vivint needs some form of document stating the military member is living "on-base."

All their so-called policies are all verbal and BS and all they policies vary from employee-to-employee or should I say "pawn." I've made a BBB complaint and I'm about to make another complaint to the Federal Trade Commission. I will do everything in my power to cut all ties to this terrible, fraudulent company. I will also try to warn others of Vivint, especially my brothers and sisters serving in the Armed Forces.

Beware of 2gig panel and Vivint

These companies claim to offer the latest technology and that only their products do this stuff. Beware from the start. Facts:

  1. Vivint/APX have C/F BBB ratings which says a lot unlike the poster above.
  2. 2gig doesn't make the system, they just design and market it. They use a company in China to manufacture it. Vivint owns 2gig so they try have us believe it's the latest and greatest when in fact everything is old school but their system.
  3. If you install a Vivint 2gig system in your hometown you are stuck using them. If you're unhappy ADT and many other central stations won't monitor the Vivint system (ie. the hardware is incompatible so you'll have to buy all new hardware when switching providers).

For all the techy nerds like me: innovative equipment please?

I think that something needs to be said about the company 2GIG and their newest technology. Security companies have been limited for years on what they can actually use, just because certain companies were doing nothing to innovate equipment and the same technology had been around for years and years, and things were actually getting cheaper looking, feeling, and sounding (honeywell vista and lynx, ge simon, and dsc for the majority).

Finally someone out there got innovative and got thinking about what could be improved and what people actually want to have in their home, and not just "ya, this is what is available so take it or leave it". 2GIG works with plenty of different companies across the nation and their touchscreen panels, 2 way voice cellular technology is awesome. I'm not trying to put in a word for a security company, but rather the company making the equipment.

It's not just about calling the cops if a door sensor is triggered, it's about having something nice that works with our tech savvy lifestyles. Look at the success of Apple. Wouldn't you want something similar to an iPad on your wall? That if you turn off your alarm from your alarm.com app on your iPhone, your front door unlocks, your thermostat temperature changes, and your lamp in your entry way turns on automatically? That is innovation. That is the future of home security. Any old Joe schmoe can set up an old system that can dispatch the police in the case of a break-in and call the fire department in case of a beeping smoke detector. Big whoop.

I want something to fit me and my technology loving personality, and that is actually affordable! Crestron is a huge, super nice home automation company but all their stuff is thousands upon thousands. 2 GIG is simple, convenient, affordable, attractive, innovative, and to me, exactly what I want.

ADT Service

Just so everyone knows: after 90 days of a dealer install, ADT sends CORPORATE service techs to a customer's house.

Corporate Service Check

Is that for follow-up on the quality of the service or what?

Stay away from dealers

After 90 days the "authorized" dealer SELLS the contract to corporate ADT. I love ADT but everyone should stay away from dealers!!

What's the Best Home Security System?

This is the most comprehensive article I've found on finding a home security system. It's amazing to me how many company-generated, biased articles there are out there run by ADT, Brinks, etc. that are simply pimping their annoying sales pitches across the Web.

It has become increasingly difficult to find an in-depth, helpful review, that doesn't have a "free trial" or "buy now" link every other sentence.

Let's face it - this article provides good information. But like me, you don't need to make your purchasing decision off one piece of information. As A Secure Life wisely suggests, you should spend a couple days doing your own due diligence. Ask neighbors and family whom they use/ are happy with, search Google for negative and positive reviews on companies, etc.

Basically - create a "pros/ cons" list to help you come up with the best home security system.

I've come up with my own choice, but am not going to reveal the "winner" to prevent from biasing your perspective. I would like to take the time to thank A Secure Life for doing their write up and helping me gather useful information on not only home security systems, but the ability to research and analyze the home security market, in particular the DIY market, in more detail.

Helpful info

I'm tired of all the commenters that are complaining that this review does or does not include this or that - the bottom line is there's a heck of a lot of useful information up there, and it's not like their shoving any particular alarm system down your throat. Like they say - make your own purchasing decision. They even give you tips of how to setup your home to deter burglars in the event that you can't afford an alarm system at all.

I, for one, am a fan of A Secure Life. Thanks for taking the time to share your research with us guys.

The best 2 companies don't provide installation?

The fact that the top two companies on this website are the two main companies who mail you the cheapest system GE sells (The Simon XT) and give you a DVD on how to install it yourself. I am saddened by the thought that an elderly client or a single mom trying to protect their home would have to try to install a system themselves when for a small fee most legitimate companies will have a certified professional do it for you.

Also the Simon is an all-in-one unit, it is designed to be cheap. So this review is tailored towards the least expensive companies, not the best service. I think this is nothing more than a marketing website for two of the newest and cheapest fads in the security industry.

ADT in 3rd place

We're not affiliated with any security company. To address your concern, we've published our third place winner - ADT. This should help those that need professional installation find a suitable alarm system as well.

Fraud

You are a fraud for not showing everybody's comments. what a f*ing joke website that only posts comments that you approve of. guess you are a security system for suckers. s*ck on this.

Comment moderation policy

We post all comments that aren't profane, abusive, or contain spam. We edit them for spelling and grammar as well. Because we receive dozens of spam comments each day, and employ limited staff, the moderation process can take some time and it may be a while before your comment shows up. We apologize for the delay.

Comments

Since comments don't post right away, are they being screened and only certain posts actually make it to the list??

Comment screening

The comments are being moderated to catch spam comments and to edit posts for grammar and spelling. Typically, a comment will go live within a week (we receive dozens of spam comments a day and have limited staff for comment moderation - but we do our best). A times, when we get flooded with spam (such as now), the screening process may take longer.

Frontpoint

This website seems like a paid advertisement for frontpoint. If you listed others #2, 3, 4, etc. it may be more believable.

Alarm companies: more reviews

Alarm companies are reviewed throughout our site, this article was originally written/ dedicated to the 2010 winner. That being said, we've gone ahead and added the runner up and third place winners. Thanks for the suggestion/ feedback.

Burned pizza record response time

I have got to share a story with you guys. My wife and I made a pizza last night, and must not have made the crust thick enough, because the cheese boiled over in the oven, burned, and made a bit of a smoky stink of the place when we opened the oven.

Needless to say, we couldn't fan all the smoke out the windows, and our monitored fire alarm (and our old un-monitored one) went off almost immediately.

Before I could even walk to the panel to disarm the alarm, Rapid Response (FrontPoint's monitoring station) called to ask if we were okay. The response time must have been less than 5 seconds - unbelievable! The alarm went off again (more smoke) and they called back right away. Needless to say, this time they suggested I could put a 15 minute hold on the alarm until we got all the smoke out. We did, and the air cleared up shortly thereafter.

We've gotten fast responses before for false alarms and such, but this is a record. I'm impressed (and feel safe knowing we're in good hands)!

Burn pizza? I don't think so!

Alarm companies call the fire department first and then you. So the house is on fire and they waist the time calling you first? That is wasted time. Any company I know of tells you that they dispatch first and then calls you. Nice pitch for your company that you probably work for. I usually see this from an ADT dealer.

Burn Pizza? I Don't Think So!

Actually, instructions are customizable. It is up to the customer whether or not the fire department is called first.

That said, the default instructions for an operator at Rapid is to call the fire department prior to the customer. It is possible that either the customer or Front Line altered those instructions to have the customer called first.

Either way, the customer can call Rapid and make any changes he or she likes.

RE: Burnt pizza

In an effort to reduce false Fire Department dispatches, most alarm companies will ALWAYS call the customer's residence first upon receiving a signal from a smoke detector. Fire departments are not keen on sending a truck and crew over to your home if you're burning pizza in the oven, or if your smoke detector is defective.

If the monitoring station first attempts to contact the customer at home, where the alarm signal is originating from, the homeowners can prevent a false dispatch if they are only experiencing "burnt pizza" as mentioned.

The procedure that the monitoring station will follow AFTER the initial verification call made to the client's home is then customized to the customer's wishes. Your alarm company should properly explain the various choices available to you so that you can select how that you wish each individual alarm signal (fire, burglary, panic, etc) to be processed at the monitoring station.

New security technologies

I keep reading interesting things about new security technologies hitting the market - from retinal scanners and biometrics to child detection systems. Are any of these technologies close to being released on the home security market?

One technology in particular that I would love to see in action as a component of my home alarm system is the ability for me to motion capture video from afar. That is - to be away from home, and have a video camera turn on only when it detects motion. If it does, it would be great to have a text message or email sent to me in real-time to alert me of the incident.

Any chance technologies such as this will be available over the next couple years?

ASTAK wifi network camera

This camera does what you want, they are on sale at Costco right now.

Home Automation Technologies

Great question. While the biometric and retinal scanners aren't on the home security market yet, the wireless and motion capturing video cameras are. In fact, if you order FrontPoint's interactive package with at least one video camera, you'll be able to do just about everything you described in your request - capture video based on motion, and have notifications sent to your phone. I think the video file itself can be sent and viewed by you right after the recording takes place.

Keeping burglars at bay

This is a great review. We've been with FrontPoint for several years now and couldn't be happier. The iPhone app makes not only arming and disarming the system, but finding out exactly what's happening at any point in time (including when we're on vacation) a snap.

Knock on wood: we haven't had a real burglary attempt yet, but then again, maybe that's because we've got decals and signs up everywhere as well, to deter intruders. Plus, we have two dogs.

I figure if you have a combination of signs, pets, and an actual monitored alarm system, and you take care with the lights as well (you can get timers that turn your lights on and off randomly when you're away), you'll be in pretty good shape as far as preventing break-ins.

I decided to go with GeoArm

I decided to go with Geoarm Security. They have the same Simon XT systems as Front Point, just less branding. They also offer the exact same Alarm.com Monitoring service at a lower price. Actually, if front point doesn't lock out their systems, any customer can actually switch over to GeoArm/ Alarm.com monitoring and save on their monthly bills. I have also been extremely happy with their tech support & customer service. They do all the programming and are very helpful and thorough.
-JR

FrontPoint vs GeoArm

GeoArm may look attractive at first, but they are lacking in the following areas:

  • GeoArm charges much more upfront for the equipment. A basic security package – control panel, 2 door sensors, 1 motion sensor, 1 keychain remote with them is $460, compared to $99 with FrontPoint. Quite a few companies focus on comparing only monthly costs, which disguises your overall bill.
  • GeoArm does not have a control panel tabletop stand, which means you'll have to wall mount the unit.
  • GeoArm is not a GE Security Authorized Dealer – which could impact their support level and quality.
  • GeoArm is not licensed as an alarm company, as required by many states. I couldn't locate them on several state lists, including CA & VA. Like other alarm warehouses, it appears that they "hide" behind the licensing of their monitoring center – in violation of many state licensing laws. This can affect the ability to get a permit, and even get police response – and can even nullify an alarm monitoring contract. It's not clear if GeoArm is licensed anywhere outside FL.
  • You want a monitoring plan that includes monitoring for intrusion, fire, environmental conditions, and life safety. I don't see any mention of those with GeoArm.

Geoarm will monitor a system

Geoarm will monitor a system you bought somewhere else so who cares how much they charge for equipment?

They don't have a tabletop stand because that's about the dumbest piece of equipment possible. You don't want a security system being knocked on the floor.

With Geoarm you can get Total Connect service cheap and that will allow fire, environment, intrusion, life safety and VIDEO.

The previous response is obviously from someone pushing GE (Geoarm will monitor both GE and Honeywell BTW).

Geoarm is great

1. You don't have to buy your equipment from Geoarm so it doesn't matter how much they charge for equipment. Buy it elsewhere if you want and just get their monitoring.

2. Geoarm doesn't have a tabletop stand because that's about the most lame and unprofessional way to have a security system installed. You don't want something you rely on for security to get knocked off a table.

3. Don't know whether they are a GE Security Authorized Dealer. Who cares? You can have geoarm monitor Honeywell equipment or GE stuff. With Honeywell you get Total Connect service which is better anyway.

4. Total Connect service through Geoarm gives you Intrusion, Fire, Environment and life safety. In fact you can log in and see video of what's going on at the protected premises.

GeoArm is legit

GeoArm also sells DSC Security. That previous post was by an amateur. I have had them for years and they are fully licensed in all states in America for their services, highly rated with the BBB, and UL-listed. You own your equipment with GeoArm, that's why it's more money and their are no social security number or credit checks like the others.

Testing home alarm systems

I just wish there weren't so many companies competing in the alarm market!! It's like trying to decide on a media streamer to replace our cable tv - there's so many darn choices it takes almost as long reviewing each one as it does installing and testing each one.

I like the fact that most of these home alarm companies have return guarantees, although I'm hesitant to test some now that you mention the restocking fee. I'm going to order those systems that I can, see how they install/ how I like them, and then report back.

Thanks for providing this resourceful article!! Definitely has helped me sift through some of the security riff raff on the Web.

Rapid Response

Rapid Response is solid. We have an FPS system, and the response time is unbelievably quick. Our smoke alarm went off the other day because we had burned a cake in our oven to a crisp, and our phones started ringing off the hook immediately. For those that are worried about the whole "call time delay" issue - don't. If we hadn't answered our phones, our fire station is within 5 miles of our home, they would have gotten here before so much as a toothpick could have had the chance to burn down.

Monthly monitoring costs too high?

There's no doubt in my mind that Front Point is the best home alarm system. My only problem is that their monitoring cost is so darn high? I'm not sure I can afford $50/ month. And I seem to recall them offering $32.99 and $39.99 plans a while back? What happened to those?

It's too bad because I'm a big fan of their new home automation offerings and the fact that I can finally install a swivel/ tilt wireless video camera to capture images and have them sent to my PDA. It's a setup I tried to install on my own back in the day, but I couldn't quite get it to work.

Ugh - throw us a bone FPS!!

$34.99/ month

Their "protection monitoring" plan is only $34.99/ month. Yes, not the cheapest in the industry, but trust me - you get what you pay for. Our neighbors that are on the cheap local alarm plans ($20/ month or so) don't hear back from their monitoring station when the alarm goes off sometimes. That should be totally unacceptable.

We're on the basic plan, and we couldn't be happier. We've got plenty of sensors to protect our home, smoke and carbon monoxide sensors, the remote keychain, and the whole thing is monitored and registered with our local police station. In my opinion, that's all you really need, but then again I'm older than the young "techy" generation that needs to be online at all times and constantly aware of what's happening at home. Sometimes, I'd prefer to stay off the grid and not know, unless it's important, in which case the authorities will take care of the problem - which is the whole intention of an alarm system to begin with, isn't it?

Not Just Anti-Burglary

I think what people need to realize when it comes to a monitored security system is that you're not just preventing burglaries. That's just the tip of the ice berg. More important, in many neighborhoods, will be the fire and carbon monoxide detection. Carbon monoxide is a gas you can't smell, and if you're asleep, with doors and windows closed (lack of oxygen is where the danger lies when it comes to CO), you don't want to rely on the alarm waking you up in time. With a monitored CO detector, the ambulance will respond with the appropriate equipment in hand in case it's needed.

Same goes for fire and smoke. Let's say your away on vacation with your cats or dogs at home and your fire alarm goes off. If you have monitored fire and smoke detectors the fire department can respond and save your pets. And if you live within a few miles of your fire department make sure to ask your insurance company for the appropriate discount (we have one on our home).

When we first started shopping for home alarm systems, we thought it was all about security. Turns out these added features have turned out to be even more important than what we initially bought the system for.

Alarm systems for businesses?

Thanks for all the in-depth research. I notice that this article focuses on alarm systems for the home. Any chance you could do a review of alarm system providers for businesses?

We're interested in setting up an alarm system to monitor a 5,000 square foot warehouse. We've got corridors, shelves, and everything that are pretty tightly aligned, so I imagine we'd need quite the complex setup of motion sensors, etc. in order to cover all the areas we need.

I don't suppose you guys do consulting work - or maybe could send someone out to evaluate your warehouse and give us a recommendation as to what to install and where?

Home Alarm systems for business use

Great question. Although this review focuses on residential alarm systems, they can be applied to a business (office or warehouse) environment as well. You'll want to give your security provider a call and discuss your options. The company we profile in this article, FrontPoint, can be reached at (888) 268-6273.

Home Security System Reviews

Out of all the home alarm system reviews I've read on the Web, this one is by far the most informative. And it's not skewed towards the behemoth alarm companies like most sites are. In fact, it appears that the majority of security sites that come up in a Google search are run by ADT. They must be putting massive amounts of money into search marketing, in the hopes that they can grab people before the competition does. Not unusual for a business, but they're disguised security sites make it difficult to find an authoritative resource on security reviews. A Secure Life is a breath of fresh air in that regard, and I love the open comment policy. Thanks!

Front Point Easily Wins Alarm System Wars

Folks, who are we kidding? Half the sites in the organic Google search results for "best home alarm system" are sponsored by ADT or Protect America. ADT is a behemoth, but they are mired by their old ways. FrontPoint is lean and mean, but not green (ie. not wet behind the ears). Their systems use some of the most technologically advanced sensors and monitoring devices out there. They only sell a cellular connection, which is the highest quality, and like the article above points out - their customer service speaks for itself.

Folks - this is a no brainer. Give them a try. Worst case, return the system. Why is this such a pro FrontPoint comment? Because they're my third home alarm system provider. With the first two I had such a horrendous experience that I felt obligated to promote FrontPoint as much as possible to prevent others from falling in the same trap. 3 years a happy FrontPoint customer and still going strong.

Monitored smoke detector

We've had a FrontPoint system for a couple years and one of our monitored sensors was finally put to the test (we've had several false alarms and the response was almost immediate, which is great from a burglarly standpoint, but I've always wondered how responsive the fire/ smoke/ carbon monoxide sensors would be).

We recently upgraded our in-house smoke detectors (the ones that came with the house) to monitored smoke detectors (there's also a new law in our state that states that every room (not just every floor) is required to have a monitored smoke detector.

Long story short, we burnt a pizza in the oven last Friday night, and our smoke detectors went off. As I was waving a towel in front of the sensor to get it to shut off (in addition to having opened our windows), my cell phone rang in my pocket. I'm thinking, no way they're that fast. Sure enough - FrontPoint is on the phone asking if everything is okay.

The peace of mind this provides - knowing that if we leave our two dogs home alone during the day and they're protected in the event of a fire or carbon monoxide - is priceless.

FrontPoint versus Alarm.com

Hi - - - thanks very much for the informative article above.

Although you speak glowingly of FrontPoint, you also mention Alarm.com. I'm a bit confused - - - are these related somehow? If not, then why mention Alarm.com? Is it also something you would recommend? I went on each website (i.e., FrontLine and Alarm.com) but didn't see that they were connected at all, and of course wasn't able to tell from that whether one was better than the other.

Also, I'm a little intimidated by the requirement to install the FrontLine (and presumably Alarm.com) system myself. Is it an idiot package? Or if not, do you know if there are dealers authorized to install it? Sadly, my mantra when it comes to installing or assembling anything is "nothing is easy".

Thanks so much! I've found it shockingly difficult to get good information on alarm systems and companies online - - - all the sites seem to contain tons of obviously bogus reviews.

Alarm.com via FrontPoint

Hi there, All good questions, sorry we didn't make this clearer in the article. Alarm.com is a monitoring service that used to accept clients directly, but no longer. They now license their interactive (website) monitoring service to authorized dealers. FrontPoint is one of these dealers (most alarm companies that use GE equipment are), so by ordering a FrontPoint system, you have the option of adding interactive monitoring via alarm.com. In other words, alarm.com has focused their resources on running their monitoring service, they are no longer in the business of signing up and managing clients directly. They leave this to the security companies. As for installing the system yourself, all it involves is sticking various sensors throughout your house (behind doors and windows, and motion sensors into corners of rooms). If you can screw in a light bulb, you shouldn't have too much trouble installing a FrontPoint system. That being said, you always have the option of returning the system for a full refund (within 15 days of receiving the system) if you're not happy with it or can't get it to work for any reason. Don't hesitate to call FrontPoint and have one of their customer service representatives guide you through the setup process while you install your system. We have found them very patient and responsive. Good luck, let us know how it goes!

Shame Reviews About Home Security

I don't trust all of these postings. This website is probably silently owned by an alarm company or accepts fees from companies. The best way to secure your home is buy medeco locks, use thick 3 inch screws, and strong metal strike plate. This presents the doors from being kicked in, drilled or picked. Get a dog for the backyard, and post NRA decals on each window (support the National Rifle Association) so the intruder thinks you are armed and knows how to use a gun. Get a fake noisemaker posted outside. Total cost a few hundred dollars. With no BS long term contract and monthly fees. Saves you lots of $$$

We are not owned by an alarm

We are not owned by an alarm company, and as you can see, we publish all comments following an anti-spam, anti-abuse (derogatory language), and grammar/ spelling check. People are free to voice their opinions, whatever those may be. We are able to employ our researchers and writers via several revenue streams, which include both online advertising and affiliate marketing. This means we may receive commissions for products or services that appear in our articles. Any website article that allows advertisements on it effectively follows this rule. How? Let's say an article is published about the "best home alarm system," as ours is. If a security company advertises on that page, and a reader subsequently clicks on the ad or purchases the system, the publisher of that article will be compensated. This is a standard business practice, and the revenues help publishers stay in business and provide readers with the most informed reviews. "Refer a friend" programs work in similar fashion. Just because a friend tells you about an alarm system (and receives a "commission" when you sign up), doesn't mean you have to listen to their opinion. If a publisher were to post biased reviews (of inferior products), block competing comments, etc. - they wouldn't stay in business long. This is precisely why we encourage readers to go out and do their own due diligence (as we state in the article above), as we would ourselves when purchasing a product. Where we differ from other publishers is by way of our own policy which requires that we conduct research and publish final reviews prior to engaging in any advertising or affiliate relationships. This ensures the integrity of not only the review itself, but of the research process and its findings. Once our research is complete, an advertiser or merchant may approach us and establish a relationship with us, but not beforehand. Our readers are free to choose whichever security system provider they want. Bottom line is without the ads and affiliate relationships, we wouldn't have the necessary funds to pay our researchers and bring you our reviews. Our open comment policy lets people, including competitors, post whatever they want on this page. If that wasn't the case, your comment (and this discussion) wouldn't be taking place. You can view our full disclosure policies in our terms of use and privacy policy. We think your door security suggestion is a good one, since many burglaries happen via a kicked in front or back door. We don't have any research data on the NRA decals deterring intruders, but if that works for you, great. No review or opinion can be 100% trusted or certified, for the simple fact that it's just that - an opinion. Your best bet is to gather as much information as possible from as many sources as possible, including offline, word of mouth, etc. - and then make an informed decision that best suits your particular needs. In your case, the door/ dog/ NRA solution fits your needs. That doesn't mean it will work for everyone, however (especially proponents of gun control, we would venture to guess). As far as our own opinion goes, we would caution putting your dog in the line of fire, as we've heard reports of dogs getting shot and killed by thieves. For this reason, we typically recommend an alarm system as a protection measure for your whole family, including your dogs.

Recent break-in

This is a very helpful website. Had a break-in last Saturday and my entire house is still hesitant when walking after taking a short trip to the grocery store. Calling FrontPoint after I post this comment.

Recovering from a break-in

We're so sorry you had to deal with a break-in. That's a violation of your personal space and privacy and anyone that's had to deal with a break-in or robbery knows how terrible and scary such a moment feels. This is especially the case if you're in the house while it happens, which was the case for a friend of ours over Thanksgiving break. Sadly, without a secure alarm system your house is only as safe as that of your neighbor's, which is why thieves often go through neighborhoods searching for houses that either a) don't have an alarm system, or b) have one with an exposed land line they can disable. I'm hoping FrontPoint can help secure your home and family so you may feel safe and comfortable in your home again. I know the recovery and healing process take time. Know that everyone here at A Secure Life is here to support you and anyone else that may have had a break-in over the holidays.

FrontPoint all the way

Let's face it folks, a good product sells itself. And after having ADT try and shove a system down my throat, when all I wanted was some breathing room to learn more about alarm systems, how they work, etc., talking to the FrontPoint rep was a welcome relief.

Look at it this way - when you walk into an iPhone store - the Apple guys don't get all over you about how you have to have an iPhone or your life will come to an end. Why not? Because an iPhone sells itself - it's an awesome product, and word of mouth backs that fact up. That's the reason there are such Apple loving freaks out there and that Apple is a multi-billion dollar company.

Why then, do used car salesmen, and most alarm system companies, use such aggressive sales tactics? Think about it...the product must not be that good, so they have to push the heck out of it to make a sale. Not so with FrontPoint. It's a good system that works. Haven't had any real break-ins yet, but in the 8 months we've had the system we've had several false alarms and FPS always gets back to us immediately. The setup was painless, and I'm able to find out exactly what's going on back at home via their cell phone app. It might not be the cheapest service out there, but when it comes to your family and loved ones, why take chances?

ADT Dealers....

As stated in the article: "We've learned that alarm system companies basically break down into two categories: those that outsource their business to local, authorized dealers, and those that oversee their business nationally via self-installed systems. ADT, for example, tends to use local dealers to do their installations. This not only means you have an installation fee, but the service you receive will depend on the reputability of the local dealer you're using. When ADT says they protect the White House, they are referring to ADT corporate. Don't be fooled - that is not the same service you'll be getting for your home."

You don't be fooled... ADT uses their own techs to do the installs. I know because I was an installer for 3 years for them. If you go and buy a cheap alarm system from a dealer you get the dealer employees. No need to put out information if you don't know what you are talking about. If you want an ALARM system go with the cheap companies. If you want a SECURITY system then go with ADT.

Authorized ADT Dealers

Any existing security business meeting the qualifications can become an "authorized ADT dealer." That's why there's such a large discrepancy in their service. On their authorized dealer page they say themselves: "When you affiliate your business with ADT as an Authorized Dealer, you're joining forces with the leading name in the national electronic security services industry. When homeowners think security, they think ADT. That gives your business a powerful advantage in an increasingly competitive marketplace. When you join the nationwide network of ADT Authorized Dealers you maintain management and ownership control over your business while enjoying all the benefits and resources of the industry leader." Ie. you have access to the ADT name and marketing materials, but you are supplying your own techs, which may be superior or inferior to the techs provided by another "authorized ADT dealer." Visit ADT's authorized dealer page for more details.

APX

Everything about APX is the best: National Service, all over U.S. & Canada, LCD Touchscreen Control + Wireless Components, TWO-WAY VOICE OVER CELLULAR, Medical Fire and Burglary Response, Energy Management, Temperature Control, Affordable Service, Alarm.Com SmartPhone App, Free Installation, Lifetime Service Plan, Free Move Certificate, World Class Monitoring, And the BEST CUSTOMER SERVICE - VOTED BY J.D. POWER & ASSOCIATES IN 2008 & 2009. I could go on, but I will cut to the chase. If you own a home, and you're not a part of the APX Family, you're missing out! Sad

APX ALARM

APX Is my security provider, and I am a 100% satisfied with their service. I do not believe for one moment that half of the negative reviews on here are from real customers of APX, because I would like to believe that if these people have the clear ability to write, they would have enough brain power to read a ONE PAGE contract and decide for themselves if they want the PAID CONTRACTED SERVICE, they have been offered, key word OFFERED.

I have 7 properties, 4 residential and 3 commercial. ALL have APX alarm systems. I was approached by one of their young men, last year and went through the same thing you all are going through, so bitterly complaining about, so let me delineate:

  • The salesmen are just that, salesmen, they WILL want you to make a decision on the spot (THEY DO NOT WORK FOR FREE, as I am sure none of you bitter people do). So make up your mind.
  • They are ALWAYS, knowledgeable about the product, and they explain everything included, and I even talked to the company on the phone before they left my house.
  • I find it hard to believe ANYONE CAN BE FORCED to acquire something like that, unless they tie you down and point a gun at you (in which case you should call the police).
  • As it was with me, you all have SEVERAL chances to say no, several, if you get the product is because you want it.
  • The proposal is actually very simple, even kids should understand: They have a service, it costs this much, there's a promotion today, it'll cost this much, for this long a contract.
    DO YOU WANT IT?
  • They are not a charity, you greedy people, they have top of the line service and gear. PAY FOR IT. OR SAY NO.
  • They don't target seniors, they target anyone that owns a home. (If your senior can't make decisions by themselves, shouldn't be living by themselves, be responsible).

SUMMARY: I recommend APX, it costs more, yes, it does more, and it's more reliable I give it 4.5/5 stars.

I worked with sales when I was younger, So I know most these negative reviews are from bitter people who sit in their homes all day waiting for a chance to be mean to someone at the door. Most these young men are honest trying to make money for college, to break the cycle of ignorance so many of us are a part of. Don't ruin their job, BE INFORMED.

Alarmforce Reviews

For anyone who needs home security, the choices are very wide. Whether you need hard wired, wireless, camera surveillance, 2-way monitoring, smoke detectors, glass break sensors, anything you name, today it is available on the market. And that too in varying ranges. You just have to choose. AlarmForce Reviews and AlarmForce Complaints can be found all over the Internet - all you have to do is choose the best.

A Very Good Alarm With Amazing Service...

Hey everybody,

I am not here to bash any company but as a sales person that started at an ADT Dealer, I would like to throw another companies name into the mix. I work for Power Home Technologies whom is the largest dealer in the US for Vector Security. For me, I do have to battle these sales guys that work in the industry that just want the sell with no real concern for the customer, so I do know what you are talking about. One of the main reasons I went with PHT/Vector is because when I leave a house, I want to be able to have a clear conscience. The use of Honeywell equipment is big but the monitoring awards Vector has received is amazing! And, the prices are very competitive. The warranty that Power Home has included with their plans are no trip fees, no equipment costs, and no labor costs. We have offices in every state up and down the East Coast, Texas, Louisiana, and Alabama. You should check them out just like Hope Depot, Lowes, Toys R Us, Barnes & Nobles, Tiffany Jewelry, CVS, etc... I believe in my product more than any other, that is why I am here. I hope I could help with something.

www.powerhometech.com
www.vectorsecurity.com

Power Home Tech/Vector Dealership are Crooks

WATCH OUT FOR THIS COMPANY. Strict Credit Checks for one thing. They only use self contained cheap lynx systems, & they won't take over your existing system - especially if they have a fire system. If you own a small business, forget it. They are too small & give back to their corporate company Vector.

Who will service?? Not frontpoint!!

Frontpoint is a nobody. They have "no bad reviews" because they don't have door to door sales reps. Duh! Also they don't install themselves. Sooooo who is to blame for problems, you! Yet they have you sign a contract and you do all the work. Straight profit. It's funny how "smart researchers" will jump onto thinking frontpoint is nice because they pay "desk jockeys" to write posts and spam the Internet with their stories. The worst part of researching security on the Internet these days is that most people see "horror stories" and don't get an alarm. WHY!? scared to spend a few dollars to protect your house. Large companies always have bad reviews, it's the nature of a monthly service company. I work for PINNACLE SECURITY. I've been door to door selling and managing for 4 years and nothing compares. Pinnacle is the only company with manpower to install anywhere nationwide and we keep all of our monitoring in house. We use the ge Simon xt version 2 with the NEW touchscreen for lighting homeautomation and alarm.com web control with apps for most phones including the iPhone. 3 year agreement for 35-50 a month. Prices vary due to customer needs. I can pay for a complete system and install! Only responsibility is the monitoring. Oh and does front point have a lifetime warranty plan? Ouch. No. Pinnacle does, with next day service with a licensed pinnacle tech. Please think of SERVICE! These alarms need to be professionally installed at all times. For more info you may contact me email @ Jturner@protecthomeland.com. I've been dealing with alarm.com and GE alarms only from the first prototype version and boy have they changed the world of security! You'd be surprised how badly people need to upgrade. You deserve this and don't need to wreck yourself researching anymore.

There are different types of alarm systems

Home alarm systems should not only serve as a deterrent to intruders, but can be extended to alert us to safety (fire, water, smoke, carbon monoxide) and structural concerns. We can use them to control automated systems and keep us informed about our environment. By transmitting digital, audio, and video signals to central monitoring stations, we can keep all of our essential "alerts" monitored by professionals (fire, police, doctors, etc.).

Securewatch (ADT System)

I had a perfectly functioning alarm system with Monitronics for the past 10 years and was convinced by a Securewatch consultant to switch to the latest and greatest ADT system. Boy was I foolish! The consultant said the system install would only take 2 hours but it ended up taking 8 days on my home which was already pre-wired.

Finally, after completing the install I received an unauthorized payment on my credit card by ADT for the monthly service. My contract did not authorize ADT to use my credit card - I only authorized Securewatch to use my card for a "one-time" activation charge. So I called ADT to cancel my service and was told to fax over the cancellation notice which I did (3 times to be exact).

ADT credited my credit card for the unauthorized payment but Securewatch will not issue my credit for the activation fee. Also Securewatch came to my home yesterday and removed their equipment leaving nothing but wires dangling from the walls. They did not even put my old system back in place. Now Securewatch is trying hold me to a 3-year contract and I don't even have their system in my home.

I am awaiting a call back from the manager who OK'ed my cancellation over the phone and then turned around and told customer service I was still under contract. In the meantime, I have Monitronics installing my old system today regardless of what the Securewatch/ADT response is. I advise anyone in the metro-Atlanta area to AVOID Securewatch/ADT consultants.

CHW Security

Hey if you or anyone else is having or had a problem with security companies take a look at this new company: CHWSECURITY. They have been sitting back collecting all this information about problems everyone is having with their security company and they came up with their own fix with security system image capturing technology at very low prices.

Only $12.95 a month for service and NO CONTRACT and NO CREDIT check. The security system is sold at a discount valued at $950.00, sold for $149.00 or 5 easy payments of $29.00. And oh, I forgot to add they also provide security for your vehicles.

Good article about home alarm

Good Article about home alarm systems. Well, along with this it's also important to make sure your house is secured by having a home insurance policy that will help at the time of natural calamities and crisis.

FrontPoint is a rip off if you have to cancel your monitoring

We have to leave the country for three years for my husband's work. Frontpoint says I have to pay $750 to cancel my contract. I am astounded and amazed. I found in small print towards the back of the contract the statement that I have to pay 80% of the remaining term for monitoring if I cancel before three years. It blows my mind. Obviously if I am moving out of the country I can't have it monitored there and why pay to monitor a house I no longer live in. I would beware of this company!

Self monitoring?

How about a system where you simply monitor your own sensors? In my case, I can't imagine the police getting there in time anyways, so why pay $40+/ month for a service that could be free? Is there any way to simply buy sensors and then setup monitoring via a website. That way, if the alarms get tripped, I'm notified instantly (on my cell, for example), and then I simply call 911 and tell them to get their butts out to my house.

This will probably be faster than the various steps the alarm companies go through to call the authorities to begin with, don't you agree?

Check BBB website

Based on BBB files, Protect America, Inc. has a BBB Rating of C on a scale from A+ to F. Reasons for this rating include: 996 complaints filed against business.

FrontPoint Control Panel

What happens if the Front Point control panel gets unplugged and smashed by an intruder...then what?

FPS Control Panel

If our understanding is correct, the control panel sends two signals. One when the alarm is first tripped, and then another one when the alarm is successfully disarmed. If the control panel is smashed and disabled before the second signal can be sent, the event will be treated as an alarm and you will be notified/ law enforcement dispatched. You may want to call and verify this with FrontPoint.

Frontpoint (a dealer) uses GE

Frontpoint (a dealer) uses GE panels. These are also available and usable with other monitoring companies like ADT, Monitronics, Broadview (now ADT), Protection One, Rapid Response, etc. These companies all have central monitoring stations or offices across the US. In this case the GE Simon XT panels, as long as they include the GSM modules, will relay all contact information via the GSM network through Alarm.com (a supporting alarm communications company).

Alarm.com's purpose is to support all conventional monitoring companies with cellular systems through the GSM network. The communications carrier is either T-Mobile or AT&T depending on your local reception and installing companies preference. Alarm.com's benefits cannot be seen with a conventional dial-up phone line. The equipment that allows this all include "SIM" cards. These are the same exact cards used in your iPhone (AT&T not Verizon now). The benefit with this system is that the network is ALWAYS on and the SIM card connected. This allows for almost instantaneous communications from a "GRABBED" panel. This is why, in almost all cases CDMA is not used. Sprint, Verizon, Cricket, and Boost use this network. CDMA requires the device to "ping" the network before sending any messages basically asking the servers for permission.

So once a ZONE is broken, be it door contact or motion, smoke or glass break, the system is relaying the information in the fastest time currently possible. This is definitely now a plus as opposed to dial-up. To compare think of typing a website into your browser and hitting enter with a broadband or cable connection. Now think of doing the same thing with dial-up, waiting for dial-tone, fax beep response, and you begin to understand why "Grab n' Smash" was such an issue. Not to mention by law, all alarm panels that use dial-up to communicate must have at minimum a 15 second delay. In most cases the factory default delay is 30 seconds like DSC panels. If the installer forgets to change this setting, you may never know what went wrong. This does NOT apply to cellular primary systems. Hope that helps someone that finds this old post.

Thank you!

Thanks for taking the time to share this update with our readers! Your efforts are much appreciated and the information is invaluable to helping our readers understand the technologies behind these systems. - A Secure Life team

White screen problem after FrontPoint installation

I installed a FrontPoint system at the beginning of the month and really love it so far. It's way cool to see what's happening at home when I'm out of town. In addition, they have the absolute best customer service I've ever experienced.

One problem that is making me crazy is the day after I installed FrontPoint and got my wireless camera up and running, there seems to have been some sort of conflict with something on the computer. When I leave the computer unattended for a short while and come back, the screen is completely white. The only way to get back to any screen is to re-boot. Very frustrating.

I've tried everything to repair but it seems to be a conflict that is related to installing the security/video monitoring. Can anyone give info to fix this problem?

Call FrontPoint

I recommend giving FrontPoint a call ((888) 268-6273). Their technicians/ support crew should be able to help you troubleshoot. Please post back with your findings.

Really?!

Funny because this site tells us quite the opposite of what I've read elsewhere... Who to trust?

Home alarm systems - a crowded market

To be quite honest, that's the same problem we had. There's so many alarm system reviews out there, and so many written by reps of the actual alarm systems (as well as bad ones by competitors), that it can be difficult to gain a clear picture. When in doubt - ask your family, relatives, friends, and neighbors what their experience is. Every alarm system uses local authorized dealers to distribute, market and install their home alarm systems, and some are better than others.

Confused by all the different companies mentioned

You mentioned GE Security, FrontPoint Security, US Alarm and Rapid Response. Who does what?

Home Alarm Systems - Who Does What

Sorry - we were unloading our minds onto this page and failed to organize the information in a cohesive way. We've since gone back and cleaned up the article. To answer your question: GE Security - they are a provider of GE-based alarm system equipment. You can get a GE Security alarm system through dozens of national dealers, two of the more prominent ones are FrontPoint Security and Protect America. US Alarm is an authorized dealer of both GE Security and ADT systems. Rapid Response is the monitoring station used by FrontPoint Security. All they're responsible for is monitoring your system and dispatching the appropriate authorities in the event of an alarm.

Brinks Broadview

Does anyone have feedback on Brinks Broadview?

Alarm companies

Hey everyone,

Just to clear up a few things up. APX has been puchased by ADT. Voxcom has been purchased by Protectron and AAA is now SecurTek. In my experience Vigilon is the best company - it has over 350,000 clients it deals GE equipment: 2-way voice cellular, and fire as well as medical protection. It is a great system and if they ever knock on your door jump on the deal. Sorry for my spelling.

Clearly a Vigilon Rep

To anyone who's reading all these posts, don't believe everything you read. APX has not been bought by ADT, they merely sold some of their 2008 accounts to them for extra funding. AAA is not SecurTek either. AAA is owned by MTS (Manitoba Telephone Systems), and SecurTek is owned by SaskTel, the telephone systems in Saskatchewan.

They made a deal that all SecurTek in Manitoba would go to AAA, and all AAA in Saskatchewan would go to SecurTek so that the two companies could service clients better without being so spread out. This guy obviously doesn't have much experience, since Vigilon has been kicked out of more provinces and shut down more offices than any other company.

They started up from an APX region of sales reps who were all fired, including the Regional Manager Graham Wood, for poor business tactics. Owned by Pinnacle, they don't service nor monitor their own customers. And the GE equipment they use is dated. Nice try Vigilon Rep.

ADT did not buy APX

Nice try, APX will never be bought by ADT. For one, APX is part owned by Goldman & Sachs. APX alarm is a great company.

APX Not that Great

I work for them and trust me... NOT that great!

Apex = APX = Vivit = F on BBB

Apex changed their name to APX, and changed it again to Vivit - all in an attempt to hide from their F rating with the BBB.

ADT System by MHB Security

I would like to use this site to convey my thanks to MHB Security for the ADT security system they installed in my house. My uncle, who is an RCMP Officer, recommended them to me and being a police officer myself I know how important a security system is. I found that, after meeting a couple of local security providers, the sales manager and installer of MHB Security were very professional people compared to the rest of those I met with.

I had phoned and seen websites of ADT Corporate, Voxcomm/Reliance, Alarmforce and others before I found MHB Security, which had lot more free equipment in their packages. MHB is an ADT dealer and was able to give a better price on everything than corporate ADT.

So, thank you MHB Security for a pleasant experience. I would highly recommend this company to any one who is looking for high quality ADT system.

Alarm system

It is ironic that we only see the value of the system once we stumble into an awful experience and we swear never to be in that predicament again. I hope your new system works out for you sufficiently.

Alarms

It's true. I wish that we could, as well.

No More ADT!

I bought a new home with ADT equipment installed, called the representative, (whose card was included in my home builder's pkg), and everything was fine -- until.... my home was struck by lightning. I have USAA insurance, who has an alliance with ADT, and in my case, the repair should have been covered 100% by USAA. However, because it was not annotated on my contract that I was a USAA customer, I was liable for all repair costs. And that includes not only the estimated amount of the repair, but an additional charge of $111 for the first 30 minutes of the repair time, AND, $28 for EACH ADDITIONAL 15 MINUTES!

Never mind that I have been paying for protection that I no longer had, due to the damage. I also asked if I could get USAA listed on my contract, just in case of another disaster. I was told "No Way." I was not a "new" customer. I canceled, paid for the remaining year of service, and did research, and found Smith And Wesson. It is a cellular alarm system; which just happens to be..... "Cellular - Cellular alarm systems are our alarm systems of choice. They communicate with your central station using a wireless signal that runs over a two-way cellular network (not the same network your cell phone is on, so your alarm system won't go down if your cell phone experiences a dropped call)."

Quoted from this very website, and on the same page. We could not believe the savings, the customer service, the quick response; everything about this company in North Dallas is amazing. I recommend them 100%! I am even going to do all I can to have ADT replaced by Smith and Wesson by our home builder.

Disgusted with ADT

My alarm system has been hit by lightning THREE times in one year. It was hit the very day they installed it and they tried to tell me it wasn't their fault. I told them I wasn't paying a dime for something I hadn't used. Then we finally agreed to pay half on the panel with a stipulation that if they replaced it and it needed more repair, I would not contribute. They agreed, I paid $50 and then they ended up having to replace EVERY piece of equipment. The installer said he'd never seen anything like it. NOTHING else in my house was damaged.

Two months later, same thing. Not as extensive damage but still took out one key pad and a few other pieces of the alarm system. Called and had it out with ADT, but between ADT and the installer they kept pushing the blame back and forth, and telling me I've just had bad luck with the two lightning strikes...give me a break. Well last night it happened again, another lightning strike, another dead alarm system and mind you the alarm system is still the ONLY thing affected.

My house is taking direct hits from lightning because of this alarm system. I'm talking loud booming noises, my battery clock flew off the wall, the lights sizzle and crackle, and the whole neighborhood can hear when my house gets struck by lightning. In fact a neighbor is the one who called me and said "I think your alarm system has been hit again", sure enough I called home and my husband said it had...

BAD LUCK YOU SAY????? Not related to the alarm system??? I am supposed to contact Customer Relations today but I will also be contacting a lawyer! So to "No More ADT" I can sympathize with you very much. I would love to just cancel but we have a 3 year contract for which I'd have to pay 75% of the remaining balance. Terrible company and service and they don't care how the contractors/installers treat their customers. Would NOT recommend to anyone.

ADT and lightning

Seems very odd that there are multiple stories out there connecting ADT alarm systems and lightning strikes. Anyone else? Makes you wonder if it can still be a coincidence. Thanks for sharing your story. We're sorry you had to go through this and wish you the best in finding an alarm company that meets your needs. Please post back with your experience!

Guardian and Lightning

Around 5 years ago, when we lived in Pennsylvania and had our security system through Guardian; our home was hit by lightning and took out over half the wired sensors, and the main keypad, etc.

It cost us over $1000 to repair because of their 15 minute incremental repair charges! I say $1000+ because it was covered by our homeowner's insurance, but we had a $1000 deductible. We agreed to get it fixed, but we didn't know until after the fact how much it was going to cost. Looking back, I wonder if the security systems that are pre-wired actually attract lightning???

My Few Cents

I just wanted throw my two cents in here. Yes to above - ADT is bad and they are notorious trunk slammers. I have been an alarm installer for about 15 years now and have worked on very wide range of alarm panels, CCTV systems, access, etc., etc., and dread when I have go take over a new account that was installed by them. There are almost always all kinds of code violations for work getting done as quickly as possible (like wires zip tied to fire sprinkler pipes.)

This makes a lot sense as there isn't many supervisors per technicians and not much quality control; just a big push too throw it in get out. Anyways, this is very informative and a good start to find what you're looking for. From preference and customer feedback I would recommend A DMP system.

DMP

What is a DMP system?

Digital Monitoring Products

DMP = Digital Monitoring Products. They are an "American manufacturer of advanced security and fire alarm products. Available through professional alarm installing companies worldwide."

ADT is in so much trouble

ADT is in so much trouble. Directors are flying around the world trying to sort out the mess the corrupt CEO got them into when he committed millions of dollars of fraud. As a result, he is now prison. Their service is crap, their managers are crap, and it is not only in one country it is wherever they go. Mud sticks and the rot is at the top working its way through 24 hours a day!!! Don't touch them.

DO NOT EVER USE ADT

ADT has unfair business practices when it comes to terminating your three year contract early. They demand that you sign a three year contract when you sign up, then if something in your life (in our case a company transfer) brings about an unexpected move, they demand that you pay thousands of dollars to pay out the remaining contract term. In other words, you have sold and moved out of your home and that city but they insist you have to continue to pay them unless of course you agree to use them again at your new home. (Now why in the world would you ever agree to use such a company again?)

I ended up reporting this unfair practice and ADT to the BBB and they did agree to "settle" by only making me pay half of the three year fees. Wow, I guess I was supposed to be grateful that I only had to pay for 15 months instead of thirty. Go with local security companies who can assure you that they will not bind you to a three year contract. Stay clear of ADT. This company is making millions of dollars a year from terminated contracts and collecting money for services that they are no longer providing.

Wired or wireless system

It's a good idea to install a camera to protect your home. What is important to do is to decide which type of security cameras you will use – wired or wireless, as you need to set them up differently. With the wired security camera version you have to move the cables to the place where the camera will be installed. When it comes to the installation of the wireless camera, you will only be required a wireless adapter, that you have to plug into your computer to set the connection between the camera and the actual computer. Make sure you get a homeowners' insurance policy for feeling safe whatever may happen.

Security Companies Suck

I hate door to door alarm salesmen. All they care about is the sell, not the security of the home. It is all horse crap! I think anyone can also go out and make some statistic about anything and say this is what is real, yadda yadda yadda! I know plenty of security sales dudes and I don't trust any of them.

ADT

I am an ADT employee, yes, in the sales department. One hour in your home, you will realize that no other company can even compare. I invite employees of other companies to sit in on the conversation. (Yes, I will hire you after our presentation is finished.)

Big talk no walk

From our experience with you, you guys talk big while your reputation goes down the toilet. The fact is, if you do a Google search you'll find plenty of complaints on ADT and other large alarm company providers that are using increasingly aggressive sales tactics to close deals. The focus appears to be more on profit than security.

ADT just plain sucks!!!

I had an ADT salesman come to my door after I moved into my new home and did a damn good job of scaring the crap out of me about recent break ins regarding those who just moved into the area and quoted statistics and began telling me about how many houses had been hit in my area, and went on to say that criminals pull up those who have moved into the area by looking at the local paper and then hit those people because they know their homes are not protected yet. Sure, I signed up because I was going to anyway, was not sure yet which company I was going to go with but he scared me enough to do it and then after he left I went to CrimeReports.Com and looked up my neighborhood.

Guess what, he lied!!!!!!!!!! But I wanted an alarm system anyway and kept it, and then from there on out it has been the worst experience of my life! I actually just got off the phone with ADT, my cellular back up is not working, technician came out to my house and could not find a reason so said it was lightning and I was like, where is the proof?? He had none, but wanted to charge me. Everything I am reading about ADT on this site is truthful, because it is happening to me! I hate them and won't ever recommend them and am canceling them!

ADT and Lightning

Another lightning incident - astounding. We've had a GE Security cellular wireless system for years now, with lots of lightning in the area, and never had a shortage from lightning.

The wireless home security

The wireless home security camera has given developers even more to work with since the components can be installed anywhere with just a battery pack as its power source. The technology for the wireless home security is advancing so much so that you can do all sorts of interesting things with it by yourself. The present day wireless home security camera is packed with more features that it seems to be something out of the future.

I certainly agree with you

I certainly agree with you. Good article on home alarms by the way.

Coupon code?

I have signed up as a member for this great community which has so many cool tips on all kinds of information. I am looking to set up a home security system and would like to go with Front Point.

Your article was very helpful in explaining specifically about cell phone capabilities with Front Point. Can you please send me the coupon code for the $50 off installation and first month free coupon or point me in the right direction to get it?

FrontPoint Coupon Codes

FrontPoint coupon codes have been temporarily disabled (by FrontPoint - we just received notice of this a while back). Bookmark this page and we'll let you know when coupon codes are reinstated.

Your statistics don't make sense

How can you assure that 60% of burglars were deterred?

There is no way of knowing that unless burglars come to you on their own and tell you that they turned away because of the alarm system.

Based on break-ins

I believe the estimates are based on break-in statistics. In other words, that burglar will eventually break into a house, and when he does, the statistic (whether or not there's an alarm sign out front) is tracked. Obviously, if he doesn't break in anywhere, he's not a burglar. The odds of someone considering a break in, but then not breaking in anywhere because there's an alarm sign out front (or for whatever reason), is small. In most cases, the burglar will move to a house he considers is easier to break in, and then make the attempt. This is more or less common sense. Can you imagine a burglar with a plan to break in somewhere, only to turn around at the first sign of an alarm sign (or anything else that makes them change their mind) and then on the spot change his or her ways forever and never break in anywhere? Highly unlikely. So, as soon as they do break in somewhere, they contribute to the statistic.

Do you just make up statistics?

How would you ever know that "60% of the burglars are deterred". Do every 6 out 10 burglars that look at a house come to report that they were deterred by the alarm.

Home alarm system statistics

Haha - you just gave us a good laugh. That's a great question. I don't remember where we got those statistics - but it's not hard to imagine how they are collected. The police would simply track burglary attempts in houses that have the signs vs. those that don't. For example, if a street has 10 houses, 5 of which have alarm signs in their yard, 3 of them were broken into, and 2 of those 3 did not have an alarm sign in their yard - then the indication is that the sign does in fact deter burglars. While this is a small sample pool - if they collect data for millions of houses nationally, they can gather a fairly accurate estimate. In this day and age, just about every imaginable statistic is tracked. That's why Google's personal information market is worth so much.

Safety and security first

It's very important to feel safe and secure in your own home. That's why I don't want to make any compromises when it comes to any home alarm system. Your article has helped me hone in on a service that sounds like it will deliver.

Thanks for the information - let's be transparent

The information is helpful but truth be told, the site is getting a commission for referrals as an affiliate of FrontPoint? When you click through the link, you can see the id tracking so although the site is independent of FrontPoint, you are being compensated. I don't have a problem with this as long as we know up front. It helps in the decision making process.

Affiliate marketing

Yes, we make a commission for referrals we send to Front Point. We're happy to promote a product we believe in. We do this for many products and services we use ourselves and stand behind. As with all affiliate marketing, offering a commission is a good way for Front Point to promote their product. The difference is that we're only promoting Front Point - as we feel it's the best alarm system. We don't promote and make commissions off other alarm systems, as many "alarm review" sites do. Most importantly, however - our reviews our carried out independently before an affiliate relationship is built. Only after we've decided on a winning product or service do we setup an affiliate relationship.

I'm in the market for a new

I'm in the market for a new alarm. I have a few appointments set up with some local companies as well as ADT. I will now call Front Point, but it is obvious that this site is owned by FrontPoint and is not by an independent company. Give us a break and don't insult our intelligence.

Not owned by FrontPoint

This site is owned and run by Contract Web Development, Inc. - a web development company that is totally independent of FrontPoint Security Solutions. The aim of Secure a Life is to provide in-depth research on a wide variety of security topics - both online and off. We're huge fans of the FrontPoint alarm system and interactive monitoring capabilities, so decided to write a positive review of their service. Why the motivation to do so? Because we had such a lousy experience with some other alarm companies, we want to make sure others don't make the same mistake we almost did. Finally, the FrontPoint system is one that tech-savvy users (the kind of users our website targets) can configure and customize to their liking. Most traditional alarm systems don't offer the same flexibility in customization and self-monitoring. We're interested to hear who you ultimately select as your alarm company, and your feedback after having been with the company for a while.

Front Point Security seems

Front Point Security seems indeed the best choice when it comes to buying an alarm system. But... we should also consider a budget limit. We can't all afford it but we all want to feel safe whenever we leave our homes or if we don't trust our neighborhood. So, is there a cheap way to get the necessary protection?

Break in/New Alarm Company Needed!

Hi All,

I'm glad I found this site. I have an appointment to get an alarm system installed from another company but they can't seem to come out until next week.

We just had a break-in and feel like the crooks may come back since they have seen what we own. I called them but the offices are closed. I was just hoping to get some answers now. I will call them back tomorrow (Sat).

How soon does Front Point take to come out? Do they want a huge deposit/perfect credit?

I'm leaning toward them the more I read about them.

Thanks for the info!

Front Point - Do It Yourself Installation

Hi acustis, First of all, I'm terribly sorry you got broken in to - that is a very unpleasant and invasive experience to be sure. Our neighbors were getting broken into last year which is why we got a system. You can order Front Point by calling (888) 268-6273. You'll see various ways of contacting them (email, phone, etc.) on that page. Let us know if there's anything else we can do to help! Cheers, Alex

It all seems complicated...

It all seems complicated... I thought about DIY installation but gave up and decided to leave it to specialists. I found a local service provider. It cost a lot, but I am happy with the effects.

Any way to arm system quietly?

Okay, got our Front Point system all up and running and we're very happy so far. Thanks so much for your detailed article - it definitely pushed us in the direction of Front Point and made our home alarm system purchasing decision that much easier.

The only thing we can't figure out is how to simply set the alarm (in home mode), without it beeping for 60 seconds? We let the dogs out at night, and to disarm is not a problem - but to arm the system again and have to listen to a minute of loud beeps is very annoying. Is there any way to arm the system quietly?

Silent mode

Good question. There's a "silent" button on your Control Panel - it's located inside the flap above the keypad. Not only will it silence the beeps but it will give you an additional 60 seconds (for a total of 2 minutes) before the system arms. You can also control the arming interval via MyFrontPoint.com. Unfortunately there's not one on the remote keychain, but I'm told FrontPoint is working with GE to have one added.

APX is a joke

Haha, I just got an unsolicited email from APX, asking me to try their alarm system, and offering some insane discount. But the email is so poorly written all I could do was laugh. Riddled with spelling errors. Check this out (corrections in []):

Get your Ffree [free] home Security System Today!

Monitored Smoke Detectors protect you [your] home...

Click here to see how a monitoried [monitored] SMoke [smoke] detector ...

Give me a break! Now that I think about it, I'm trying to figure out if this email is even legit...

Glass break sensor - away from kitchen?

We just purchased a glass break sensor to add to our Front Point Security system. Quick question - will the sensor go off if it detects a glass breaking in the kitchen or the dining room? It says the sensor has up to 20 feet reception, which would definitely cross into our kitchen and dining room space.

Glass break sensor detection range

Good question. The detection range of 20 feet only applies if there is a clear line of sight between the glass break sensor and the glass. While it's possible that it will detect glass breakage on the other side of a wall, it's not designed to do this. In other words, in optimal conditions, the sensor can detect the sound of glass breaking up to 20 feet away. If there are objects, a wall, or significant noise interference (such as heat or A/C units) between the sensor and the glass, the detection range gets reduced. As a rule of thumb you probably want to place the sensor nearest the glass you're trying to protect, and away from areas, such as the kitchen, where you anticipate there may be glass breaks. Things to note - if you're going to break a glass in the kitchen it will probably be while you're inside the house, in which case the glass break sensor might not be armed to begin with. Secondly, you can test the range of the glass break sensor by clapping loudly. You'll see the red sensor light light up if the glassbreak sensor detects your clap. You may need a second person to help you test if you're testing from behind a wall.

Front Point Control Panel - why two sensor names?

I'm all signed up and loving our Front Point home alarm system so far. The customizability over our old alarm system makes it worth the additional $7/ month alone. Plus there's the fact that our old alarm company had zero customer service and was using our old land line, which is exposed (and therefore vulnerable to cuts). Now that we're on cellular I feel much more secure.

One thing I don't quite understand - when I log into MyFrontPoint, why are there two sensor name drop-downs under Security -> Control Panel Settings?

Two Front Point sensor names

You can use the second-drop down to get more specific. If you have two window sensors in your office, you could define the first drop-down as "office" and the second drop-down to specify the location of each window sensor. For example, you could specify the sensor on the north side of the office as "office" (first drop-down) and then "north" (second drop-down). If the window is open as you arm your home alarm system on the way out, your control panel will say "office north open," or something to that effect.

Alarm system comparison

Hi,

If you're looking for a home alarm system you should check out this article. They give you a free complete comparison of the various home alarm system providers in the US and you can choose one based on the size of your home, your requirements, etc.

Motion sensors trip alarm immediately?

Wow - thanks for the in-depth review on alarm systems! This answered a ton of my questions Smiling

One more question I have before I make my decision on a provider, and I'm not sure they all handle this the same way - when a motion sensor is tripped on break-in, does it trip the alarm right away, or does it simply initiate the 30 second sequence (similar to when a door is opened)?

On that note - does a window initiate a 30 second sequence as well? In other words - I know the door initiates a 30 second (or whatever you adjust it to) alarm sequence, but what is the delay if the other types of alarm sensors are tripped?

Thanks,
Jeff

Customizable alarm sensor delays

Hi Jeff, Good question. I got in touch with Front Point about your question, and according to them, by default, the only alarm delay is for the doors, to give you a chance to disarm when you come in. However, since, with the exception of glass break sensors (for windows), the alarm sensor type used on the doors and windows is the same, there is an entry delay for the windows as well. All other sensors - including motion and glass break sensors, don't have an entry delay. You can change all this - set specific entry delays for all your alarm sensor types, by logging into your Front Point control panel and adjusting your settings. This interactivity and flexibility in features is one of the benefits of going with Front Point.
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