Website: FrontPoint Security
What Do Customers Think of FrontPoint?
Customer service and technical prowess weren’t our only criterion of course. We Googled and researched and tried to see what experience others were having with their search for a home alarm system provider. What we came across was an astoundingly small amount of negative feedback for FrontPoint, and plenty for our other candidates. In fact, FrontPoint Security challenges you to find a negative review on them. In our researcher’s welcome email, they explicitly asked her to go out and research competitors to try and find a company with less favorable reviews. That is a rarity indeed, I don’t think we’ve ever encountered a company that actively encourages you to do due diligence on them in such an upfront manner. This was in such stark contrast to the commission-based sales tactics their competitors were using.
Are you looking for a discount on a FrontPoint Security System? Visit our FrontPoint Security Promotions and Discounts page to see what is currently available.
Submit Your FrontPoint Security Reviews
Do you have a FrontPoint alarm system? Do you love it? Do you hate it? Do you use the alarm.com smartphone app to remotely control your system? If you have firsthand experience with Front Point Security, we want to hear from you. As you know, nothing can be more helpful in making a purchase decision than reading other people’s stories on the topic. So submit your alarm system review today to help other readers make the right choice in choosing the best home security system for their home.
Video: FrontPoint Security Review Wins Best Home Security System
Your House and Security System Are Unique
Every house is different, and therefore requires its own unique security system setup. That’s why a self-install option can be helpful to setup your home security system in the right way best meet your own needs. When you speak with a security representative, you’ll want to make sure they answer all your questions, and don’t spend half the phone conversation stuffing a sales pitch down your throat so that you are comfortable that you are making the right choice.
Why FrontPoint Security?
Below you will find the top reasons we voted FrontPoint Security our #1 pick for best home security system for four years running. You can find out more about how the system might work for you by visiting their website or call them at (888) 268-6273 to discuss further. But first, here’s a video about what makes Front Point stand out from the crowded and confusing alarm world, in case you’d rather watch than read.
FrontPoint Security is our top pick as best home security system for a simple reason:their product is top of the line and their customer service is outstanding. And trust us, if you’ve done your research, you’ll notice how much of a “used car salesman” industry the home security system industry is these days. Most reps we encounter spend the majority of the phone call simply trying to sell us the system. In other words, they spent the majority of the time talking, while we were trying to get off the phone. It was refreshing to learn that not all home security system representatives are like this. Our experience with Front Point showed us that the rep spent more time listening to our needs, and less time telling us what they thought our needs were (how would they know, anyway?).
But like we said – you need to find out for yourself. The key to a successful relationship with your home security provider (or any provider) is that you feel comfortable with them. Ask around – family, friends, neighbors – and see what their experience is with their security system or alarm company.
Reliable GE Equipment
Since the company was founded, GE equipment has been a foundation of the offering at FPS. The General Electric brand has a strong reputation for providing reliable, lasting products with solid technology to back them up. This is why FPS chose them to supply all of the security equipment in their systems so that customers would know they were buying a high quality system they could count on. This continues to be one of the strengths of this alarm system company.
2-Year Equipment Warranty
Different companies offer different warranty terms on their equipment and Front Point offers a two year warranty on their GE system. This is a good deal in addition to their 30-day money back guarantee for all services and products as it gives you time to get comfortable with the system and also time to get to make sure it is working properly with the warranty backup. However, the same GE equipment is offered by Protect America with a lifetime warranty on equipment so if this is something you are really concerned about, you might want to look for a longer warranty. However, if you go with Protect America, you will want to make sure you ask for their cellular monthly monitoring program to get the highest level of security in the case of an emergency (comparable to the standard monitoring service available with Front Point).
Wireless Security System & Self Installation
A wireless security system is one that does not require any wires to be run behind your walls. The biggest advantages to this type of system are:
- Easy Install: It’s easy to self install the system yourself (often referred to as DIY or Do it Yourself), even for someone who is not very tech-savvy. The installation/customer service team at Front Point will walk you through it and you will be up and running in less than 30 minutes (on average).
- Cheaper: This is generally a cheaper alternative to a professionally installed security system because you are not paying for someone to do the work for you. Also, there is no risk of the installer upselling you because you are the installer
- Simple to Relocate: It is easy to move since all sensors, control panel, etc. are installed on the exterior of your walls, door frames, etc. which makes it easy to take off those locations if you move to a new home or even a new city and then call up FPS and let them know your new location and discuss any new needs you may have with the new house.
The other pro for a wireless alarm system you might hear is there is no chance of wires being cut from the sensor to your control panel. While this is true, in reality there is not that much of a risk of this in this with a wired system today if it was installed correctly since most burglars are not going to take the time to tear into your walls and try to figure out which wire is what.
Dedicated Cellular Monitoring
Different companies use different communication methods to communicate from your homes’ security system control panel and the central monitoring station when a emergency alert is sent. Traditionally, most systems relied on phone or land lines to make the call from your system to the monitoring station which burglars caught on to pretty quickly and learned to cut phone lines outside the home before entering to rob you. Since this is risky and not many people have phone lines anymore, many companies moved to internet or broadband communication which is superior but can also be susceptible to line cutting. The best communication line today in case on emergency is a dedicated cellular line between your control panel (that sends the alarm signal) and the central monitoring station that will dispatch emergency responders if needed because there are literally no lines to be cut and it is not competing with a cell phone signal to send the communication. This dedicated cellular monitoring service is the standard communication mode for Front Point and we believe this is the most secure. Having a broadband backup is not a bad idea though just in case there were some sort of unforeseen cellular breakdown.
Interactive Security Monitoring
Interactive security monitoring is the service you can get on your computer or via an app on your smartphone or tablet to remotely control your security system. It allows you to disable and enable your alarm, change your light settings to make your house appear as if someone is home, watch your security cameras (if you have any) and more. It is a great tool to keep an eye on your home while you are away at work or on vacation. In fact, you can even keep an eye on when your kids arrive home from school based on when you see someone has entered the home from the door that they have a key to use.
The interactive monitoring service provider for FrontPoint is Alarm.com. In fact, most alarm companies that use GE equipment work seamlessly with alarm.com. This company was founded at the turn of this century as a way to provide home owners with greater control over their alarm systems. This is a reputable company and they are on the cutting edge of evolutions and technology upgrades in the industry as they arise. Whether you go with Front Point or another provider, you will want to understand their offering for interactive security monitoring apps and other tools to make sure you are getting what you want out of your system when it comes to monitoring and controlling your system remotely.
Crash and Smash Technology
This patented protection prevents a burglar from being able to destroy or damage your alarm system before a distress signal is sent to the monitoring station. Here is how it works: anytime a system is enabled and motion is detected, the system is placed in a special status to be watched closely. If the alarm is disarmed via a code, all is well. However, if the system is not disarmed and no other signal is received, the situation will be treated as an intrusion and the proper procedures will follow.
Front Point’s Central Monitoring Station – Rapid Response
Front Point uses Rapid Response for their central monitoring (the center that processes your alarm event and dispatches local authorities). With a state-of-the-art 40,000 square foot headquarters facility in Central New York, Rapid Response Monitoring is listed by Underwriter Laboratories and certified by Factory Mutual. Rapid Response is one of fewer than two dozen Central Stations approved to monitor fire alarms in New York City. In addition to fire alarms, Rapid Response also monitors burglary, supervisory & medical signals, and offers GPS tracking/monitoring. Rapid Response performs monitoring of military, commercial, and residential accounts as well as provides answering service capability for its Dealers. Video, voice and data are processed by highly trained personnel to ensure error free handling of calls and signals. Check out the Rapid Response website for more information.
Our 2013 Winner is FrontPoint Security
Website: FrontPoint Security
For four years in a row, Front Point is the clear winners of our 2013 best home security systems reviews. You can read more above, but to summarize:
- Excellent customer service
- Reliable GE equipment with a two year guarantee
- 100% wireless, self-installation
- Interactive monitoring via your Smartphone
- Dedicated cellular monitoring service comes standard with every plan
- Central monitoring station
All of this makes for a security solution you can trust and rely on. But don’t take our word for it, review this article, research FPS on your own, and then move forward with the best choice for your home. Wanna know more? Call FrontPoint at (888) 268-6273 to discuss your home, your needs and see if they are the right fit for you. Do not worry, they are not pushy salespeople so you should be able to get a clear understanding of whether it will work for you without high pressure sales tactics.
Look For Negative Home Security Systems Reviews
The Internet is a great source of research these days. Why? Because for the most part, it’s consumer-driven research. That means instead of finding one-person editorial opinions, you can get a sampling of what the masses think. In this case, we suggest searching for the names of top alarm companies, and trying to find home security system review sites (such as this one) that are unaffiliated with any of the alarm companies, and offer not only their opinions, but give free reign for others to comment and share their views.
So what are you waiting for? Don’t just take our word for it that FPS is the best home security system. Go out and Google to find Front Point Security reviews, ask your friends and neighbors, get all the information you can before ordering your home alarm system. When you’re ready, order your system on the Front Point Security website, or call (888) 268-6273 to speak with a representative and have your questions answered.
FrontPoint Security Monitoring Packages Comparison
Front Point Security Reviews – Comments Welcome!
Please comment below with your own Front Point Security review or other home security system experience. We want to hear all about it! Also, if you have any questions regarding security system providers, equipment, sensors, etc. ask away and we’ll do our best to answer them. We have quite a bit of experience in the security system niche, which simply started with us finding the need to install and manage our own alarm system. So we talked to dozens of companies, took notes, tried out equipment, etc. etc. until we found a solution that worked for us. That doesn’t necessarily mean it will work for you though, so make sure you do your own research and select a system and provider that you’re comfortable with.