Frontpoint Security Reviews: Our Top Pick Explained
After evaluating home security systems annually for nine years, we’ve once again selected Frontpoint Security as our 2016 Best Home Security System! With a 3.89 out of a possible 5.0 Frontpoint Security continues to be the best. Let’s look at how Frontpoint Security holds onto their winning streak.
- Excellent customer service
- 100% wireless, self-installation
- Interactive monitoring via your Smartphone
- Dedicated cellular monitoring service comes standard with every plan
- Redundant central monitoring stations
- 30 day money back guarantee
- Crash and Smash Technology
- Home automation using z-wave technology
- DIY installation
- Low-pressure sales approach
- 3 year equipment warranty vs. lifetime from a top competitor
- DIY could be a negative if you are looking for a professional install
Frontpoint Monitoring Packages Comparison (examples)
These packages described below represent many of the needs of the average home owner. However, the details provided are used for example purposes only because you will want to work with a Frontpoint salesperson/consultant to customize your system to best meet your specific needs for your unique home. So, be sure to ask lots of questions to make sure you are getting what you are hoping to out of your system at the price you plan to pay.
*Simon XT panel included in all base pricing – Qolsys touchscreen available for small upgrade fee.
Frontpoint Promo Code
Are you looking for a discount on a Frontpoint Security System? Visit our Frontpoint Security Promotions and Discounts page to see what is currently available.
Our Experience with FrontPoint
We shopped for nearly a dozen home security systems and most sales reps we encountered spent the majority of the call trying to sell us a system or pressuring us to take advantage of a limited-time offer. With Frontpoint Security, the rep spent more time asking questions and listening to our needs than telling us what we need, and less time pushing us into a sale. The interaction with Frontpoint was informative, conversational and laid-back, we never felt pressured into a rushed decision. This early interaction with Front Point set a positive tone and scored major points.
At our request, Frontpoint has provided us with free testing equipment we put to use and configure in as many ways as possible in order to help us conduct a thorough review.
SlideShare Summary: Frontpoint Security Reviews
Frontpoint Customer Reviews – What Do Homeowners Have To Say?
Our exhaustive review process includes an evaluation of online customer reviews. Compared with the other home security providers we evaluated, Frontpoint has a significant amount of fewer negative reviews.
I heard about Frontpoint through my daughter. I liked the features that my daughter has with her system and thought it would be good for us. I have them for about three years now. Installation was very easy and very simple. It didn’t take much time at all. The fact that it is satellite-based, I don’t have to have it tethered to any cables or anything in the house. I also use the mobile app. It’s very convenient and it certainly allows me to use it wherever I am. I can use it to check what’s been going on at the house while I’m away to make sure that I did activate the system. It’s a very convenient feature to have. I feel more secured. The experience has been very pleasing and I’m quite satisfied. -John, Consumer Affairs 12/6/2014
I have had my system since March 2013 and have always had excellent service. I have had a few issues during the time I have had my system such as needing a new battery for the control panel, needing a door sensor replaced or a sensor that wasn’t working. BUT every issue I had was addressed ASAP and the only time I have ever not had someone answer a service call was late on a Saturday night (it was not an emergency and I left a message) and they called me back AND sent me an email the next day. Any issue I have had they fixed (sending me a new battery, new sensor, etc). It is rare that the customer service I get anywhere else is as good as what I have had here so far. I have referred others to them and they have been happy as well. I love the app for my phone so that I can arm/disarm the alarm remotely and I love the peace of mind I have knowing my home is safe. -Leigh Z., Yelp 10/14/2014
We’ve had Frontpoint for just over a year. We had another provider before and Frontpoint is below par. We have two dogs and two cats so we don’t use the motion sensor because it sets off. Even though we’re supposed to be able to use the motion sensor for the animals we have in the house, it doesn’t work. There were also a time while we were away and we had the police show up when there was nothing. It just went off. There was nothing wrong with it. We had a hard time setting it up. The sensors for the doors, the sticky stuff, falls off. It doesn’t stick to the door that well. So we’ve had a bad time with it. At this point, we don’t really care about it. We set it just because we’re alone. It’s natural to set an alarm when we leave the house. Once we’re done with this contract, we are not going back to Frontpoint. It is a terrible system. -Tim, Consumer Affairs 12/3/2014
It doesn’t work. I purchased the system and had to return it with in two weeks because my alarm went off several times a day every day. Every time it went off it was their fault. I spent 5 to 6 full days on the phone with their support team trying my best to get it to work. Front Point mislead me when I purchased the system, nothing they told me was true!…How they got so many good reviews I have no idea. Their support team is very nice and they tried, but after two weeks into it, and at least one full week of my life wasted I had to give up and send it back. This was one of the worst experiences of my life. Front point is a joke, they suck! I’m really upset about the time and energy I spent trying to use a system that doesn’t work. First I was Mislead about their motion sensors, Then my door and window sensors went off every day several times a day. It is totally unpredictable and they have no solutions although they did try it doesn’t matter…It doesn’t work!!!!! -Steve B., Yelp 8/8/2014
FrontPoint Reviews on A Secure Life
We also suggest you take a look at our comment feed below. Many Frontpoint customers have posted their experiences below to help you find the best security system.
Central Monitoring Station – Rapid Response
Front Point uses Rapid Response for their central monitoring (the call center that processes your alarm event and dispatches local authorities). With a state-of-the-art 40,000 square foot headquarters facility in New York, Rapid Response Monitoring is listed by Underwriter Laboratories and certified by Factory Mutual. Rapid Response is one of about eleven central stations approved to monitor fire alarms in New York City. In addition to fire alarms, Rapid Response also monitors burglary, supervisory & medical signals, and offers GPS tracking/monitoring. Rapid Response performs monitoring of military, commercial, and residential locations. Video, voice and data are processed by highly trained personnel to ensure error free handling of calls and signals. Check out the Rapid Response website for more information.
Dedicated Cellular Monitoring
The best communication method is a dedicated cellular line between your home control panel and the central monitoring station. (Dedicated simply means it is not going to compete with your personal cell phone connection.) No lines can be cut with cellular, which is why it’s Front Point’s standard for communication. Front Point uses broadband as a backup in case cellular services break down.
Interactive Security Monitoring
Interactive security monitoring allows you to control and interact with your security system remotely via your computer or a mobile app. You can disable and enable your alarm, turn on lights, and watch your home through security cameras.
This is an area that we are really seeing become an integral component of home security systems and we can see why. The ability to control your lights from your smartphone is certainly a nice security feature to make it look like you are home, even when you’re not. But home automation also allows you to adjust the thermostat temperatures, lock and unlock doors and more.
Qolsys Control Panel & Image Sensors
This spring, Frontpoint started rolling out a promising lineup of home automation products that started with the touchscreen Qolsys control panel (note: Qolsys currently costs a little more than the standard control panel so be sure to ask for details). It looks cool but the big news is that it will allow for a great deal of tech upgrades in the future. The first of these new products is image sensors which take a photo when the sensor notices movement and sends the pics to your phone so that you can catch a potential burglar in the act or your teenager sneaking out of the house. It is essentially a motion sensor with a camera feature added on, including night vision.
Crash and Smash Technology
This patented protection prevents a burglar from destroying or damaging your alarm system control panel before a distress signal can be sent to the monitoring station. Here is how it works: any time a system is enabled and motion is detected, the system goes on an alert status. If the alarm is promptly disarmed via your secret security code, all is well. However, if the system is not properly disarmed with your code and no other signal is received (because the control panel has been smashed), the system assumes an intrusion has happened and alerts the monitoring station.
Along with Crash and Smash, Frontpoint periodically “pings” the alarm system to ensure the connection with the central monitoring station is active and working. If the connection cannot be made, the system goes into “Not Responding” mode, but the local alarm will always work.
Geo-Services allows your phone to know your location so it can apply certain rules to your alarm system when you cross the “geo-fence” or the area you have set to be close to your home or office (location of your alarm). Some of the benefits you might enjoy from this service include:
- Arm System Notification – If you leave the geo-fence and forgot to turn on your alarm, an alert will pop up on your phone to remind you to arm your system.
- Thermostat Automation – You can control the thermostat when you leave or get close to your home to enhance your energy usage and savings.
Video: Frontpoint Security Review Wins Best Home Security System
Front Point Security Reviews
Do you have a security system? Tell us all about your experience with it. If you have any questions about providers, equipment, monitoring, etc. feel free to ask! We have quite a bit of experience in researching and purchasing security systems, which started with us installing and managing our own home and office alarm system. We chose Frontpoint but that doesn’t necessarily mean its right for you, so make sure you select a system and provider that works for your home, lifestyle and budget.
Our site's mission is to help consumers make more informed purchase decisions. This website accepts financial compensation from some of the companies mentioned which allows us to provide this free service to our readers. Compensation does not influence the rankings of products. More info on our disclosure page.