Ackerman Security also offers a solid set of home automation options. We appreciate this because if you’re investing in home security equipment, it’s nice to have equipment that is practical in everyday situations—not just emergencies. A security system that makes it easier to manage your energy consumption, turn your lights off and on while you’re gone, and remotely unlock your door for visitors offers more value than a security system that just protects your home from burglary.
Another thing we like about Ackerman Security is that it offers a no-theft guarantee, which promises to cover any financial losses if your home is burglarized when you have a monitored security system.
Ackerman Security services communities in Georgia, Pennsylvania, New Jersey, Delaware, and Maryland. You can find the complete list of cities served on the company’s website.
While Ackerman Security does a lot of things right, there are a few specific things holding it back.
- We’re disappointed in the lack of transparency. It is difficult for prospective customers to find information about packages and equipment online.
- Ackerman’s website is also missing things like FAQ sections, tutorials, and other useful customer resources that you can find on many other competitor websites.Because Ackerman is a regional company, the service area is limited. This can be a hassle for customers who move out of Ackerman’s area of service.
- The company has a relatively poor customer service reputation.
Ackerman Security doesn’t make it easy to find information about packages and prices online.
A chat representative told us that monthly monitoring starts at $19.95 per month. That monitoring package includes burglary, fire, and medical protection.
Unfortunately, they wouldn’t go into details about other package options. Instead, representatives told us that packages can be tailored to customer needs.
We should point out that $19.95 per month is quite low compared to the rest of the industry, so Ackerman could be a great option for budget-conscious consumers who aren’t bothered by the lack of up-front information. However, this price is for landline monitoring, which is less secure than cellular monitoring. We recommend choosing cellular monitoring unless you live in an area with poor cell signal.
As mentioned above, Ackerman is not very transparent about pricing and makes it difficult to get information from the website.
We spoke with a representative over chat and they told us that packages start at $99 if you are a homeowner. These packages include sensors, motion detectors, and a wireless touchscreen keypad.
The company offers a wider set of equipment, including security cameras, smoke detectors, and CO detectors, but there is very little information online about this equipment. Additional equipment costs would depend on whether or not you qualify for certain specials and whether or not consultants offer you a discount.