ADT Security Reviews: Our #10 Home Security Choice

FIRST IMPRESSIONS: I just purchased an ADT system and I’m like so many on here, I should of read all your comments first. Overall install was good to be honest. I called today to see about Pulse, it was never offered to me but I like the idea of seeing the status of my home (because I was doing that before ADT…) Anyway, I know from experience it’s a great to have for peace of your own mind and it’s great when you live 30 miles from work too. Instead of driving home or giving out codes, you just turn it off for a friend or someone doing a service call in your home, all the while keeping it secure when they leave too. I’m not a techy guy, only wanted Pulse so I could monitor my own home, that seems so reasonable for a homeowner to request. Then, just as Alex stated below. I was on hold for quite a while with ADT, then when she did come back on the phone she apologized for the time on hold but then stated they (not sure who “they” are) told her that the other “they” who was then defined as MY authorized dealer (Direct Tech) was not authorized to install the Pulse App and they were not able to reach them and ADT said I would have to call them if I wanted to know why they couldn’t provide Pulse. This is ADT that I was talking too. What the difference if MY authorized dealer gave me a “DT” system cause they are not authorized to provide the “A”. Obviously, after all the reading below and the call, I want a drink so I’m I can avoid the DTs………. and just signed up for 3 years. Yes, I’m feeling pretty stupid. I just assumed a company like ADT with all the years and customers would have a basic app like that.. for free, even. I guess it could of been worse after reading some of the other reports on this page, but I still have 1,087 days to go before I get out of the contract… Got to say, after reading all this… 1,087 days is going to be a very long 1,087 days. Point is, I have another alarm system that I have, which I have REALLY loved for over 9 years… still have it and was going to transfer the one I loved to my Girlfriend’s home as I spend time there and I worry about her too. I figured I’d compare ADT to the one I already had.. I mean really, how different can they be??? Funny thing and a fact, that other company (the one I love) will let me move all the sensors myself to her house and there is no charge and I still get a free phone app and all the door, windows, and other devices I might need and still the same monthly fee (but you do have to pay for the sensors but you get to install them and they are not expensive). And their customer service and tech staff??? When you call this Company, they pick up fast and rarely ever have you on hold and to be honest. I’ve only had two tech issues in over 9 years… and they fixed both fast. They are down-right, quite honestly, one of, if not the best, companies I have ever dealt with on the phone any type of business… And get this, they treat you great even with the dumbest questions I seem to pose to them. I saw a few people below ask if anyone knows of a good company… My subjective vote, even more so after a week of ADT, is that I would highly recommend FrontPoint. I am in no way affiliated with FrontPoint.. I still have near 1.5 years on my contract with them. My Penance will be that I will keep both home security systems in my home (not sure what the GF will say about that yet). I’m going to pay for two systems because right now, I know I can only trust one at this point, to not let me down and I’m not talking about ADT. And if over the next 1,087 long days, both systems mirror each other and the employees at each do as well, then I shall be more than happy let everyone know my change of heart.. It will be an expensive test but I will also know that I can honestly give an objective critique of each. But please take note ADT… that just won’t or can’t happen till you find some way to get a silly old phone app available so I can monitor my own home as you are supposed to be doing (for the record).

First, I wish that I had read these comments before signing-up with ADT, officially on yesterday. First, I had used ADT alarm services many years ago. Therefore, when I reached a decision point of needing an alarm, ADT was the first name that I thought of. I did call a friend to see if she knew of someone who had a recent experience with the company. She has the basic service and I wanted PULSE. Since I had just had a burglary time was of essence. To make a long story short, I contacted ADT and a salesperson came out. The salesperson provided information on basic PULSE equipment that I would need and gave me a price of a little over $180. I accepted and paid. At the time, I told him that I definitely needed a sensor for my master bedroom window. He said well sometimes they have extra sensors on the truck and if you ask the tech many times he/she will just throw them in. But, he stated “do not tell the tech that I told you that.” I found out too late that his statement is part of the “game” they play. Or, why did the salesperson not provide a price list with stated prices of any “add-ons.” And then state, if the tech recommends these add-ons, you will have these additional charges. But no, the salesperson stated to me “you should be fine with this basic PULSE system.”

So on the day of installation I told the tech about the need for the window monitoring for the master bedroom. He recommended a glass break detector; he also recommended a glass break detector for the kitchen and den area that would detect the kitchen windows and patio door. When he wrote up his report and called it in he turned and stated “that’s going to be $510.” The additional $510 also included the first month’s PULSE monitoring charge of about $58. I was taken aback and said “I know you are kidding.” My issue is, “I do not mind paying to be safe.” But, as I told the tech their prices should have been upfront. At the end of the tech’s walk-through he should have provided me with a final “revised” added cost so that I could make an informed decision. So, all together I paid $690 for the system at a time when I was emotionally vulnerable and not thinking straight. I take partial responsibility for not asking “How much are these add-ons going to cost and insisting on a final price before he installation. But, then isn’t an upfront price quote a part of “good business practices?” I believe so and it is what I am used to with reputable companies who are not “trying to get over on the customer.”

I am just into the first 24-hour period since installation and I certainly hope it is worth the money.

Seriously worse company and I took hardly a week to realize. I was not given complete details of their packages and now the lady says they disclose all the information after the installation through paperworks that their flood of emails. And if you by any means don’t get a chance to look into the so called emails in 3 days, you are in soup. The guy who cane to address my concerns told me how the system works nd I immediately decided to cancel the service in a week after the installation, and they sai I ahould pay 75% of the contract (i.e. about $1050) to cancel the service any time after 3 days. That’s just ridiculous. Never saw any other american company work like this.

What is most strange is, they even e-signed themselves on my behalf. Ridiculous!!

One of the worst decisions I’ve made in recent years was to sign with ADT. Faulty system set-up cost me hundreds of dollars in false alarm fees. I had to constantly run home from work to see why the alarm was going off and it would go off in the middle of the night and wake everyone up. When I called to have it cancelled, I received THE WORST customer service I’ve ever encountered in my entire life. They told me to pay the cancellation fee or deal with it (I am NOT paraphrasing). I deeply regret the day I signed up with ADT after I came home to my home being robbed. I would rather go through that several times over than to ever deal with ADT again. I have a useless alarm that I don’t use but still have to pay for! Not to mention the incorrect charges on my account and hours of my life spent on the phone trying to get their mistakes corrected. I CANNOT WAIT to be done with them in October and get off this stressful 3 year ride that has cost me my hard-earned money and my peace of mind.

Don’t get ADT when I called to cancel they told me it would cost 500$ to cancel

ADT is really BAD. I know how you feel…

Stay away. My business facility was robbed a few months ago, when I called ADT to ask what time alarm went off. ADT told me I wasn’t even hooked up to service, becasue my phone line was not working, no one told me, but if you miss at least one payment they will call you right away. Was paying over 5 years with no problem. was on a contarct for 3 years. hate it.

ADT salesperson promised me I could do a 2 year contract since I was buying a home in that time. She lied and they tried to keep me for 3 years. I left adt anyways and now have a great company in TAS. ADT is a typical corporate thieving greedy company. I wouldn’t recommend them to anyone! They need to go away.

Worst experience ever! Alarm goes of randomly and then guess what happens…nothing. ADT doesn’t call, the police are not sent, our peace of mind is not at ease. So, not only is the alarm system faulty, but the service is also bogus. ADT should be investigated for FRAUD. We pay a fee for a service which they are NOT PROVIDING and they will not release us from our contract with a 75% contract buyout. DO NOT USE ADT!

NO
DO NOT TRUST. ADT is NOT SECURITY. It’s a WASTE of your money. They don’t care about you.
Tried to cancel service and they told me I had to pay them $900 in 30 days.

Our alarm was triggered on the 7 o’clock hour of the morning of Jan. 27, 2017 while my wife and I were home. Our key pad was not functioning properly, so I could not disarm the alarm manually. I grabbed my phone expecting a call from ADT and none came. Think about that for a second. I had to call them. I was informed that there was “a power outage” on Jan 16th. This was the only explanation they could give me. I received no call from ADT regarding the power outage or any signal problems with my unit. We pay just over 50 a month for our service. This premium should come with the additional security of using the best of the best. I have zero confidence in this company now. The search for a better option is complete. I will be running from ADT and never looking back.

ADT has left me with nothing but anger and I have only had my alarm running for 3 weeks. I called repeatedly to have a system installed and they continually sent out technicians or sales people however no one was able to actually install the security system while they were here and no one had any idea what the others had done. NO one called me back for months after leaving a half installed alarm in my house and I had to track down a new person to finish my alarm. After being promised some compensation for my 3 month alarm system ordeal, the billing inquiries associate told me that because i hadn’t been billed for those 3 months he couldn’t do anything except say sorry!!! He also mentioned that I am locked in a contract now. Thank you ADT for being a completely terrible company and caring absolutely nothing for customer service, you may have screwed me with a contract but you can be damn sure that every person I know will never sign up with your company.

ADT is the worst company to do business with. I have been a Loyal Customer for 2 years and 6 months and on December 29, 2016 I found out they charged me for Services I was never getting. The company has had the correct paperwork in their Possession since July 2014 and yet they continue to bill me incorrectly. I have done everything in my power to retrieve my money back to no avail. I requested to speak to the Executive Management Team and they refused to put me through to he/she. I filed a Dispute with bank to get them involved since they have been unccoperative and unapologetic for their very own wrong doing including the Refund of my money ADT took from me for 2 years and 6 months. I am very disgusted of how my situation has been mishandled. They are not a Trustworthy Company and are a bunch of crooks and theives. I plan on pursuing legal recourse for False Advertising and for Failure of Refunding me money in the amount of $320 plus dollars. The Unit Managers have refused to put me in contact with the correct personnel. My Advice to future and current customers is to check your bill and your contract. I was going to file Fraud against their Sales Representative and Technician but it turns out that they did submit the correct paperwork to ADT and they still chose to Bill Me Incorrectly because I have a copy of what the rep and technician sent to them. I am very angry and disturbed of what has been done to me for the years I have been a customer. Buyer Beware!!!!! They have Lost my Trust and I am currently looking for another security company that has no affiliation with ADT so that I can Terminate my service with them. ADT is awful and they do not allow their customers to speak with anyone at the Executive Level. I even wrote to the CEO Whall and he ignored my complaint, Mike Schultz Unit Manager ignored all my calls and never updated me on Refund. I spent three days and over 12 hours making every attempt and nothing. My issue was discovered on December 29, 2016 through today January 3, 2017 as of end of business day today I have no knowledge as to when they are going to pay this clearly shows that they do not care about their customers whom they Fradulently take advantage of. It is outrageous and gross negligence on their part!!! Shame on you ADT

Hey to all. I have just got off my 2nd phone call to ADT. My issues with ADT started about 5 years ago. When I first got my home security services I signed up with Broadview security. At the time all I could get was my 2 doors monitored. When Broadview’s tech came out to install my system said wait a year and call- Broadview will probably have a special going on and you will be able to get window sensors. A year passes and Broadview gets bought out by ADT. I call ADT and tell them what the Broadview’s tech told me about waiting a year and being able to get window sensors. Well they told me they could do that- for $600. I said I can’t afford that right now. So I thought well I wait until the end of my contract (which I had another year left). I wait to the end of my then contract and called ADT and again asked them for window sensors and how much since I’ve been loyal. The answer was $600. Well I couldn’t afford that and the area that I’m in, I really need some sort of home security system and at least my doors are monitored (at the time I did check around and didn’t see any other companies that I was comfortable with). Anyways- I stuck with them after contract. Yesterday I got an email advertising ADT pricing for new customers from a 3rd party. I was shocked to see that new customers get everything- doors, windows, and video for 28 or 29 a month with 99 install. Ok this whole time I have been paying roughly 52 for just 2 doors being monitored. At first I paid 49.99 and then ADT upped the price on me. I am just disgusted. So I found out that AT&T Digital Life was having a promotion door lock, new equipment, doors and windows monitored with a total of $1.08 down and I think $32 a month with a 2 yr contract. Ok I get the tech time set up to come. All I have to do is get ADT to come get their equipment and cancel my service. Well ADT retention department finally said they could give me window sensors for $52 and some change plus dumb down my bill to 25.99 and lock that in for 5 years. They want a 5 year contract. At that point I was sold. Then I got off the phone and got to thinking and did some math. I figured up the total amount for services I paid for the last 6 years and came up with a total of around 3700. I then figured up that I paid 25 over what the system monitoring is worth. So I paid around 2100 overage to the company. So I got mad and called back and spoke with a different ADT retention specialist and he was so rude. His tone was almost hostile. I told him that I was just fixing to cancel and stick with my decision to go with AT&T and he said I’ll work with you. I said ok and I told him what the previous guy did and said that wouldn’t fly. I felt like I should have to pay 52 for window sensors since I have been over paying ADT to begin with. And asked why they are ripping off loyal customers or offering them better deals than what they have going on. I asked him if he could do just as good as AT &T. A new keypad (mine is so old it has Broadview Security label on it), a door lock, plus window sensors. He said I would have to get this cellular thing to even do this door lock. And I already have it, because I didn’t have a house phone at the time and just have my cell phone. He stated that I don’t have it and he did this in a very rude tone. And said he can do what AT &T is offering all for 400. Which is ridiculous. And he then stated that it was give and take relationship. That I would have to give a little. Which is absurd. I told him it was absurd and he then proceeded to tell me those window sensor were 800 a piece and I was getting a good deal on them along with a new key pad and door lock and a cellular monitoring thing in the big box plus smoke/carbon monoxide detector (i don’t need a smoke/carbon monoxide detector, I already have smoke detectors and my house is all electric so no carbon monoxide worries).
This guy finally noticed on his computer that I had dealt with someone before him (which I told him that from the get go) and he then proceeded to tell that he would have to get that previous guy to call me to finish working out my concerns. That last retention tech was so very rude in tone and he argued with me for at least an hour. I am very fed up with ADT. I’m going to call them back in the morning and just cancel with them. I feel very dupped by them.

The ADT Company seems to market itself very well and has a lot of customers. However, it seems that they do not have the personnel to support all their clients. Therefore, you could see a lot of excuses for not getting emergency services.

I live in Potomac Maryland and in September, 2016, I experienced a very loud alarm in my house which was not a burglary alarm notification but was a malfunction of a unit. As many times as I enter the code, it did not work. Later I went to work and we call ADT for support and emergency service. To my surprise, they said they do not have a person and when we insisted and told them the system is malfunctioning, they said they will call and send someone within an hour. They never called but someone did show up at my property and parked his car in the driveway. When the nanny ask him to move the car so she can get the kids from school, the service person got into his car and just left without doing any work. I contacted ADT and what I was told was he had to go to other job sites.

It seems the company sells the products and their products are very pricey compares to others like Simpli Safe which gives you more for less money. And yet the company lacks enough personnel and customer courtesy to support its equipments. I will be shopping for new company and it seems that Simpli Safe will be my best choice right now. They are half as much in price and wireless with remote access control from any location which ADT charges a lot of money to provide that service. I hope someone in ADT sees this review so they know what their management level people are doing and how they are losing their market to other companies that have a lot less history in this market. I will not ever get a ADT in my house again or any other location that I own.

Adt is by far the worst alarm company we have ever used we signed a contract with ADT when we were living in a house that we were only renting and the equipment wasn’t even ours it was the previous owners when we moved to our house that we bought they charged us to come out and install the new equipment when they previously charged us to come and hookup the alarm system at our previous home they told us they would would also do a payment arrangement being that it was a lot of money which in my opinion there cost is ridiculous you could go to Comcast and get an alarm system for way cheaper and nicer people than there nasty and unprofessional customer service weeks later we get a bill for over 400 dollars because they never did the arrangement they told us they did on top of that I noticed the technician never even checked all the doors and windows to make sure the sensors were working properly when I called to complain the first thing they said was pay us your balance and we will come out and install one for 80$ I fought with them back and forth for a month and still have gotten no where when I threatened to cancel our contract they told us we would have to pay 1,200$ to break the contract they are a joke they have done nothing as far as customer service to resolve this issue all they have done is take money out of our acct and food off our table so they can get there lousy money they don’t stand by there name there a bunch of crooks

Had ADT for 7 years. Recently sold our home & moved across country. ADT had our new mailing address as I received the cancellation notice they sent me, however, they failed to mail me my last bill (they said they did) & 3 months later receive a collections notice for $15.39! Where was the bill, 2nd, Final notice?! When I called to canx service, the rep said I was all paid up?! ADT customer service sucks!

I agree with Angela and Geoff. i put the alarm on before i left the house on the fourth day and apparently they only give you 3 days to cancel it. It was fine the first 3 days. Then the following day it started going off and no one was home so we received a call informing us of that,so we were like we aren’t home and asked if it was could be fixed they were like no problem but it kept going off almost every day after that even when we didn’t touch it so i called to make an appointment and make sure it was fixed. they told me my appointment would be scheduled but i had to wait a month. and when i asked if they could atleast try to fit me in, they were like we told u it will be in a month so u would have to wait. I mean yeah it makes so much sense that no one will break in during that time because they will wait until i get my alarm fixed. they werent the least understanding and i got the worst service ever. the girl i was talking to kept cutting me off and just saying either pay or wait. and hilariously they told me that my front alarm was working so i guess i should be fine, no worries because if some one tries to break in they will obviously avoid all the windows and other doors because those alarms arent working and break in through the front door. and when i called again to cancel it they were like u have to pay 75% of what u will have paid for next 3 years to break the contract. I should have read these reviews before i got ‘ADT’. I regret getting it so if you do end up with it make sure u know what u are getting in to. the employees i talked to were so rude and didnt even apologize because apparently it was my fault that i didnt make sure the alarm wasnt working the first three days. like i would have predicted this would happen. make sure u know exactly what u are getting in to before u sign up with them or any other company.

I joined Adt in may it worked for 14 days, then I got woke up in the middle of the night the system failed. I called was told to unplug the system which meant finding a screwdriver in the middle of the night with the buzzing going off. Then I was told to take the face off n unplug a wire there. The next day a technician came out and still nothing so she went into the system and went to Alana and put the buzzing down to 0 I was like why didn’t They have me do that last night. We had to go back east and got back Friday. I calling d them and they had a technician come out again they said all was fixed well they hooked it up and no go so they said I could do a down grade n I said no I wanted all or nothing. When I first signed up they said since I was getting the system I was able to get the doorbell camera for their cost of 100.00 well since their system didn’t work I wanted the doorbell camera still because it can work without their system i told them the smoke detector only works with their system so I wanted to give that back and get my money back on it and the months they took money while my system didn’t work. They go u can’t keep the doorbell camera without paying an extra 100.00 I said nope I already paid for it. They said since I’m not keeping the system u have to pay more or give it back. So they are Petty, if someone already paid and it’s not the customers fault they should of let that customer keep what they wanted for what they paid. All I know is I will never give them a chance again no matter if I buy a house and their system would work.
If they can’t let a customer keep what they paid for that would work without their system then they don’t need my money.

I use to have on Miami shores a business and by two problem I decide to use adt alarm by the supposed to be the best, a commercial come and explain me how is working, I decide to go with this company but he never told me some surprise that I found just now, I installed the alarm system, first one alarm didn’t work properly that that’s can happen nobody is perfect, after maybe three or four time the problem still here and the installation guy told me that he go to come back, never see him, ok that’s fine I have one alarm working properly, for the price it’s a be expensive but I don’t go to complain, I learn when you have an alarm your insurance company go down, that’s it suppose to be a good news, I call all the time the guy never call me back or send me my proof of insurance, long story short when I sold my business I stop the payment because for me it’s normal that I don’t go to pay 2 years more for nothing and specially when I never receive my proof of insurance and also have one alarm. The commercial call me back surprise and he was the worst guy that I see, treat me, want to put his attorney on my back, rean my credit… I stop the phone on his face because apparently this guy was not educated property. Maybe 6 month after I receive a call from his manager that I calling right a way after that 6 month it’s a big joke, I explain him the situation what’s happening he was correct and told me that when you stop a contract you have to pay a fee and that that’s totally normal he told me a fee about S350 and I was surprise because and I ask him 3 time he told me for jocking yes it’s this price and courtesy and the suppose professional that he show me i told him next business I re pass by adt. Thank god I don’t do this mistake again this manager call me after 10 days ( today) he told me you have to pay all the amount that you didn’t use well man I’m sorry but that’s not what you told me but anyways I was shure something was wrong and for finish he told well the best that I can do its 850, 500 more that he told me but ok, I told him send me the invoice and trust me I don’t go to pass by Adt because you don’t remember what you said your commercial treat your costumer and whatever he told me like this : “ADT ITS NOT FOR EVERYBODY” well what you mean thanks god I have 5 business and your right it’s not for costumer like who don’t like to be treated like that and im happy to sign with an other company who respect, show and understand her costumer and don’t tell those things like that. After I told him that he told me OH NO YOU NO DIDNT KNOW BUT IF YOU HAVE A OTHER LOCATION YOU CAN STILL HAVE YOUR CONTRACT. MY ASWER WAS : SIR LIKE YOU SAID ADT ITS NOT FOR EVERYBODY SO I KEEP MY ALARM SYSTEM AND I GO TO RECOMMENDED THAT ONE TO THE ASSOCIATION THAT I HAVE A RELATION AND YOUR COMMENT YOU GO TO REMEMBER FOR ALL OF YOU LIFE. Morality of this story very be careful with this liars and I promise you you have more company in USA and Florida who do a much better job and for less less money.

I am not one to post a lot of rants on Facebook, but I hope this will open some eyes when it comes to caring for the elderly. My mom had subscribed (yes HAD) for 10 years to ADT’s security system which included a pendant she wore as a medical alert button. She fell 2 weeks ago 15 minutes after I had spoken to her on the phone. She fractured her right arm and badly bruised her hip and face and was unable to get up. She had retained consciousness throughout the 5 hours she laid there pushing her medical alert button that DID NOT WORK!!! Praise the Lord, she was expected to meet up with some friends later that came looking for her when she didn’t respond to their phone calls. ADT’s response when I called them was a 45 minute credit on a service call. REALLY?? Even when I practically laughed at that offer, I was transferred to the “customer retention” line. After holding for 40 minutes to speak to a representative, we got their blessing for a free service call and a 2 month credit. (can you sense my sarcasm with that). When I called them the next week to schedule a service call, I specifically told them to bring a new pendant. Guess who showed up this morning for a service call with NO PENDANT and none available in the area?? These people have no concept of customer service. When Mom told them to just cancel her service, they will not even pick up their antiquated equipment because they know it DOES NOT WORK!!! Please, do NOT count on your parent’s/grandparent’s medical alert providing any security for them in a medical emergency if they have subscribed to ADT. They just blame it on their clients for not calling to schedule a service appointment for the equipment that ADT owns!! Our family is certainly looking into other DEPENDABLE options for her now.

ADT is horrible! We had a billing issue and they cancelled service without any notice. When we tried to get it turned on they said wait until Monday when the billing department is open. It is Saturday evening and we have nothing to protect our home until Monday??? It is a rip off money wise and customer support is a joke!

ADT is all about the bait and switch. They promise you the world and then change everything when the installer shows up. Big name and that’s about it.

By far the worst and most dishonest company I’ve dealt with. The salesman who installed my system said they would move it for free as many times as needed in the three year contract. He failed to mention that they would automatically renew my contract for an additional three years EVERY time they moved it. Last year I moved and cannot have a security system in my new place. They have been charging me $50 each month for the last year for a system that is not even hooked up!!! When trying to cancel, they told me I had to pay half of the remaining balance of the contact that mysteriously “restarted” after moving. As a customer service manager myself, I am enraged by a company that can steal and lie to customers like ADT does.

Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.

Forget about getting ADT installed in your home. Had nothing but trouble with ADT. I would leave the house thinking the alarm was activated and then find out many times that the alarm was not activated or set. In my opinion ADT is not a good company to do business with. I do not have ADT now, and after all the B.S. they gave me, and the problems I had with the alarm not working, I would never have an ADT alarm system installed in my home.

Rotten company, scam artists, subpar equipment, many false alarms, hundreds of dollars paid in false alarm fees from the city, company advised, no effort to correct problems. All these clowns are concerned about is milking you for more cash, they suck, their personnel are too stupid to understand simple requests, steer clear of these con men.

Terrible! Once you move to a new location, you have to start off your contract from beginning.

Location: Bella Vista, Arkansas

We have had nothing but problems since installed. No one will return my calls. We have only had system since Feb 15, it only worked about two weeks.

We were suppose to have 3 day trial to make sure was working properly, and it never happened. The installer could not figure out why it was not working and he left without it working. I have called and talked to people at ADT and State Home Control about the problem, they always say someone would get back in touch with me and they never have. I have now tried to cancel and either they hang up or will not return my call.

I had my own alarm system installed and contracted service with ADT while my deceased father’s house was on the market. I specified it was month to month. They agreed verbally that was the deal. When I tried to cancel, they said I was obligated to stay 3 years. It was total verbal fraud. Review your contract carefully. They blatantly lied to me and I’m contemplating legal action.

I have been with ADT for about 5 years and it started at $39.99 or something like that and now its $44.00. They used the old equipment on the house they only used a new key pad. I’m looking for a better service and price. I had a problem with one window and they took too long to come out here, and the first guy did not fix it so I had to call again.

I don’t know how people rate this company any higher than a “0” star! The features were not explained property, there are hidden fees, customer services are horrible! I am shocked the company still in the business today. The cancellation process is a nightmare! I got the service on a Friday, charges coming in on Saturday, called ADT on the following Monday to clarity the charges, got no where and the customer services were unprofessional! I asked to cancel the service, rep indicated that they ONLY accept a mail-in/fax letter. I generated the letter and fax’d it in to them. I then called to confirm whether they received the letter or not, and the new representative would tell me that I got the wrong fax# and gave me a new #. Today is Thursday and still got no where with the cancellation. Look like they are trying to trap me into the contract. I will be reporting this to BBB momentarily.

Location: Brewster, NY

I have had this ADT system in my business for about a year now. I should have never switched from Sonitrol. Since day one this has been a nightmare experience. From day one installers show up at 3PM to do a full day installation. Finally after three days at 9PM it gets installed. Three visits in the next month to get it working. Ok, finally it works for a few months. Then I start getting calls at 3 & 4 AM about “Faults”, not motions or doors opening, but “faults”. In other words the system is failing. The next thing I know I see sensor on the floor in the warehouse no one knows where they came from. They’re literally falling from the sky! Parts of this ‘security system’ are all over the floor.

Then they won’t give me credit on my bill until the get it fixed! What? Three months later it’s still not working and now my bill is delinquent because I’m not paying for something that doesn’t work.

We’ve had countless appointments where the technicians haven’t shown up at all! Then they are scheduled for 8-10 AM then at 3PM they say oh they’ll be there by 5PM then they show up at ten minutes to 5. How can they fix this mess in 5 minutes? So I have thrown them out when we close at 5. NEVER AGAIN WILL I USE ADT. And I have several businesses.

ADT is good company but they need to hire nicer and friendlier salespeople. They suck at that.

Location: PA

I called Blue Light and scheduled an appointment for someone to come to my home and determine what I would need. The day arrived, and no one came or called. I called Blue Light, and the representative was extremely apologetic. For my hours of waiting, she offered me some free equipment in addition to the promotion that I had seen advertised. Installation day arrived and once again, a no call/no show. I called and the representative said she would investigate and call me back. A few hours later, I called again and spoke to a second person. She said she would follow up and call back. Needless to say, no one ever called. I cancelled the next day. So much for “White Glove Customer Service”.

Location: Stone Mountain, GA

My family and I are a long time ADT users. When I moved into my house over 20 years ago, home security companies ran the gamut in our 272 home community. However, the majority of the homeowners had an ADT sign in their yards. I had seen commericals for the company for a long time and had gotten recommendations from friends who had it and were happy with it. I wanted a securtity system that was tried and true, so I went with ADT.

They bill us quaterly, which is convenient, and I like their rapid response when an alarm sounds. In fact, a couple weeks ago my husband made a mistake, setting it when we were heading out of town, causing the alarm to sound. Immediately ADT called to see what was the problem. The lady who called was very pleasant and thanked me for being a long time, valued customer. A year ago we upgraded our system and it went smoothly. After all it was ADT, so I expected no less. 

Recently, I met with two salespeople from ADT (a new recruit and his manager) at my home.  The manager did not allow the recruit to say too much, so it was the manager who did the majority of the talking/selling.  I was quoted $200.00 for the Essentials Package which included two sensors, a motion detector, and a keypad.  Since I already have a previous system in place, I presume that the existing power supply box would be used.  Although the manager kept urging me to sign on the spot, I politely refused and informed him that I wanted to research the offer before I made a decision. 

That evening, I visited the ADT website and discovered that the exact package was being offered for $99.00.  I called the ADT number and several customer service reps confirmed the offer.  When I asked if I would be eligible to receive the $99.00 rate, they referred me back to the local manager and sales recruit.  

To my surprise, the two salespeople refused to match the internet price and claimed that they were unaware of the $99.00 offer.  When I suggested that they visit the ADT website to confirm the advertised $99.00 offer, there was absolutely no cooperation.  Instead, the young sales recruit shouted at me to stay with my present home security company if I felt so strongly about the $99.00 offer!

Location: Iowa

I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could maybe answer your questions the next day or soon after. ADT has the worst customer service I've ever experienced, and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, it's freezing, literally. After being hung up on numerous time, being put on hold for who knows how long, and being told that maybe I should try calling back tomorrow during normal working hours, I was beyond frustrated. They only started listening after I threatened to call my lawyer, then they suddenly became more amicable. I don't pay that much to be ignored while my house has alarms blaring so loud that I still have tinnitus. Once again, worst service, I'm currently looking to replace them.

ADT and Protect Your Home sucks! I would not recommend either of these companies to anyone. The have the rudest customers service representatives. My husband and I have been hung up on twice because we have a system that has been going off for the last 5 nights with a troubled zone. They do not want to service the system because they know we want this system out of our house. The agents have little training on how to treat a customer I'm beyond upset. Check with other companies who will give you better customer service because it worth it  Why pay $2,200 for a system that is junk and has the worse customer service available. 

ADT Customer services here in orange county sucks.  I work with special needs gentlemen that live in a home that has ADT.  We've had our smoke alarm of the system go off. It now reads that it needs service. I tried contacting them. They will service it ten days from today.  I requested emergency services since these are special needs people.  I was told I needed to speak to a supervisor to get someone out sooner, so I would be on hold for 2-3 min.  It was longer than that, with the rep explaining there was no supervisor available to speak with me.  He took my number saying one would get back to me within an hour.  I'm starting on my third hour with no response.  Brinks was our original provider and they were outstanding.  This company has NO CUSTOMER SERVICE.