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ADT Review | Fast Installation and Superior Monitoring

Overall rating

3.91/ 5

Plans starting at: $27.99

ADT has more experience than the rest of the security industry and excels when it comes to reliable monitoring and easy-to-access customer service. But it can get pricey, so choose a different company if you’re watching your wallet.

Price

Features & equipment

Customer service

Plans starting at: $27.99

ADT has more experience than the rest of the security industry and excels when it comes to reliable monitoring and easy-to-access customer service. But it can get pricey, so choose a different company if you’re watching your wallet.

Overview

ADT crushes the competition when it comes to experience and customer support. Because ADT is one of the largest and longest-standing security companies, you’ll never have to worry about finding an installer near you or accessing customer support. And since ADT has six independent monitoring stations, your home gets extra protection that smaller companies with one or two stations simply can’t match. Plus, ADT is one of the only security companies to include a $500 theft protection guarantee that helps cover the insurance deductible if your home is burglarized.

ADT is one of the only security companies to include a $500 theft protection guarantee that helps cover the insurance deductible if your home is burglarized.

But ADT isn’t cheap. Sure, there’s a $27.99 per month option—but we don’t recommend it. This low-priced plan has extremely limited features and supports only landline monitoring, which is less convenient and secure than cellular monitoring. To get a plan worth paying for, you’ll have to spend closer to $50 each month.

Pros and cons of ADT

Pros

  • Often installs within 24–48 hours of a call
  • Includes base equipment at no extra cost
  • Has decades more experience in the security industry than competition
  • Maintains six independent monitoring stations to provide emergency backup
  • Lets you control your system and smart home devices with the same app
  • Offers more lenient cancellation policy than competitors

Cons

  • Offers fewer security camera choices than competitors
  • Charges more for monitoring than most competitors

Protect Your Home—an ADT authorized premier provider

ADT works with a network of third-party dealers and installers to provide security systems all over the country. This means your equipment options and monthly prices could vary slightly from one dealer to the next.

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Pro tip

We suggest going with Protect Your Home, an ADT authorized premier provider with 20 years of experience. In fact, Protect Your Home has more security experience than lots of the leading home security companies out there.

Monitoring plans and equipment can vary slightly from one dealer to the next, but in this review, we focus on what you’ll get through Protect Your Home because we think you deserve to work with a provider that knows the security industry inside and out.

Compare ADT plans

 
Basic
Basic + Wireless Connect
ADT Pulse® + Video
ADT Pulse® + Smart Home Connect
Monthly price
$27.99
$48.99
$58.99
$59.99
Installation fee
$99
$99
$99
$99
Monitoring type
Landline
Cellular
Cellular
Cellular
Mobile access
Smoke and CO monitoring
Medical pendant
Video monitoring
Smart home integration
Lifetime equipment warranty*
Learn more

Basic

Monthly price $27.99
Installation fee $99
Monitoring type Landline
Mobile access
Smoke and CO monitoring
Medical pendant
Video monitoring
Smart home integration
Lifetime equipment warranty*
Learn more View plans

Basic + Wireless Connect

Monthly price $48.99
Installation fee $99
Monitoring type Cellular
Mobile access
Smoke and CO monitoring
Medical pendant
Video monitoring
Smart home integration
Lifetime equipment warranty*
Learn more View plans

ADT Pulse® + Video

Monthly price $58.99
Installation fee $99
Monitoring type Cellular
Mobile access
Smoke and CO monitoring
Medical pendant
Video monitoring
Smart home integration
Lifetime equipment warranty*
Learn more View plans

ADT Pulse® + Smart Home Connect

Monthly price $59.99
Installation fee $99
Monitoring type Cellular
Mobile access
Smoke and CO monitoring
Medical pendant
Video monitoring
Smart home integration
Lifetime equipment warranty*
Learn more View plans

Data effective 11/20/2018. Offers and availability subject to change.
*Lifetime equipment warranty is valid only if you have an ADT monitoring plan.

ADT price

Professional monitoring

ADT monitoring will run you anywhere from $27.99 to $59.99 per month. We don’t think those prices are unreasonable—especially when you look at all the features that come with the top-tier packages—but ADT’s prices are certainly on the higher end for the security industry.

Installation fees

Installation costs $99 no matter which plan you get. This is right on par with other security companies.

Features

Industry-leading monitoring

ADT has more experience and more reach than most security companies in the industry, and that has its benefits.

One of the biggest benefits is extra protection in an emergency. ADT has six independent monitoring stations scattered across the country, which means if a power outage or emergency shuts down one monitoring center, your home will still be protected by five other monitoring stations.

A central app for security and smart home devices

Lots of security systems sync with third-party devices, but in many cases, you still have to open half a dozen apps to use all those devices. ADT’s app controls your system and smart devices in one place so you can lock your doors, turn off your lights, arm your system, and make sure your windows are shut—all without getting out of bed.

ADT-App-Screen

Arm your ADT security system right from the mobile app.

ADT-Camera-View

Check in on your home in real time, and take advantage of in-app “record” and “screenshot” features.

ADT equipment

ADT-Equipment-Image

What’s available?

Protect Your Home offers most of the security equipment you’d expect including entryway sensors, smoke and CO alarms, glass break sensors, indoor cameras, and motion sensors.

As of right now Protect Your Home’s biggest drawback is that it doesn’t offer an outdoor camera—but we hope to see that change in the near future.

What can you get for free?

When you purchase a system through Protect Your Home, you get a basic security kit included, which could save you hundreds of dollars in up-front costs.

The Essentials Kit includes the following:

  • Keypad (1)
  • Backup battery (1)
  • Siren (1)
  • Motion detector (1)
  • Door/window sensors (number varies depending on available promotions)

Installation

Protect Your Home will install your ADT system for you. In fact, you can usually get your equipment installed within 24 to 48 hours of your call. The installation process usually takes between two and four hours.

Your installation will include:

  • A discussion of your home and where you want equipment installed
  • A personalized risk assessment with custom security recommendations
  • A chance to select the equipment you want in your home
  • Choosing your monthly monitoring plan
  • Installation of the equipment you pick
  • Instruction on how to use your security system

Aesthetics

There’s nothing particularly flashy or eye-catching about ADT equipment, but since the equipment is inconspicuous, the simple, white sensors won’t clash with your home décor.

Warranties

Most ADT monitoring packages include a Quality Service Plan. This plan includes a lifetime equipment warranty as long as you’re paying for professional monitoring. It also eliminates fees if you need someone to come to your home and service equipment.

Important note: The cheapest monitoring plan does not include the extended warranty.

Customer service

Availability

When it comes to customer service, ADT stands out by offering more availability than most competitors. Instead of limiting you to business hours, ADT’s customer support team is available 24/7. Plus, since ADT offers both chat and email support, there are even options if you hate talking on the phone or listening to cheesy hold music.

When it comes to customer service, ADT stands out by offering more availability than most competitors.

Contracts and cancellation policies

ADT monitoring contracts are 36 months—right around average for the security industry. Once your contract is up, it defaults to a month-to-month plan.

And while you shouldn’t sign a contract if you think you’ll have to cancel before it’s up, we should point out that ADT’s cancellation policy is more lenient than most. If you cancel, you’ll be responsible for paying 75% of your remaining contract. Other companies require 80% to 100%.

Theft protection guarantee

ADT plans include up to $500 of theft protection insurance to pay for your home insurance deductible if a burglary takes place while your ADT system is armed. While a home security system should hopefully prevent any burglaries, we think it’s cool that ADT has your back if something happens. Most other security companies don’t include theft protection.

What customers are saying about ADT

Customer reviews of ADT are quite positive.* People leaving positive reviews often tell stories about a time their system prevented a burglary or helped them catch a fire before anyone was injured. A lot of people also mention getting help quickly when they had trouble with equipment. ADT customers are also happy with the mobile app and like being able to control the system with their phones.

Negative reviews focus mostly on the sales process and miscommunication about monthly costs. A lot of customers expected to get security monitoring for $27.99 per month and only later realized that the base package didn’t include what they needed.

*Based on reviews from Consumer Affairs.

Our recommendation

ASL Take Note

ADT isn’t the perfect option if you’re on a very tight budget, but it’s a great choice if you need free equipment and fast installation. ADT’s also a good option if you want to work with a company with decades of experience and a huge support network.

If you do choose ADT, we strongly suggest opting for a plan with cellular monitoring because it’s more secure.

Ready to make a decision? View ADT plans here.

Still exploring your options? Check out our post comparing the best home security systems.

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About Brianna Jensen

Brianna Jensen
Brianna is an experienced copywriter and editor who has written about home security, personal safety, insurance, and much more. She loves doing thorough research, finding objective ways to evaluate options, and sharing what she’s learned with others who are interested in new technology and home security.

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