Cloud Cam reviews are mostly positive, with many reviewers praising the camera’s easy setup and high quality video footage. A lot of the negative feedback in the reviews has been addressed by Amazon, so keep that in mind when looking at older reviews.
Positive user reviews
“This camera is the best for two reasons. I also have a nestcam, but unlike the nest, it doesn't sent me false alerts throughout the day. The nest cam is so sensitive that it sends me alerts all day long as the sun and clouds moving across the sky changes the shadows in the room. Secondly, without paying a subscription fee, it captures an entire video clip so I can see what happened. The nest only sends a picture. Sometimes that picture is captured right as a person enters the door (and sometimes as they have moved across the room), and it's not always easy to identify them. Amazon fixes this by providing a video clip. Image quality is good. Sound capture is good. Very happy with this purchase.”
- Brett E Railey, Amazon, 2/27/2018
“Amazon has been quickly pushing out updates to address the biggest concerns of these reviews. You can now download clips with the free plan, disable audio recording, flip the video orientation, and toggle the nightvision LEDs. So just make sure you look at the latest reviews and information when considering this camera. I’ve been very happy with mine and trust that Amazon will address any other issues that can be solved in software.”
- Chris, Amazon, 12/25/2017
Negative user reviews
“Person detection is not working. It constantly sends me notifications that it detected a person and then I see my cat walking across the room. That renders the cameras useless for me. I will send them back.”
- Hulla, Amazon, 4/17/2018
“I like that this camera provides me with a sense of security. I can monitor my office from home. However, if you do not buy a subscription to limit your monitoring to zones and live person monitoring, you’ll receive notifications every 10 seconds ALL day. The subscription isn’t much, but I’m tired of being roped into this subscription and that subscription. Why can’t the camera just work without a subscription and without blowing up my phone. Every time a light flickers outside, I get a notification. Can someone sell me a product that I don’t need a subscription for. All of these subscriptions are starting to add up.”
- Amazon Customer, Amazon, 4/11/2018
Do we recommend the Amazon Cloud Cam
The Cloud Cam’s 1080p footage is sharp enough and the night vision is clear enough to compete with many of the best cameras on the market, including the Nest Cam Indoor. Amazon’s willingness to update the Cloud Cam and the Cloud Cam app also means it will continue to improve over time.
The free plan is still somewhat problematic, as you can’t adjust notification parameters, but it’s more serviceable now that you can download video clips. And if you’re willing to pay for a subscription, the Cloud Cam is hard to beat––especially if you already have an Echo device in your home.
Do you have experience with the Cloud Cam? We’d love to hear your thoughts in a comment below.