Customer reviews of CPI Security
To be honest, there aren’t a lot of positive customer reviews about CPI Security. Most of the positive reviews focused on the free installation and the individual installers. Some customers also mentioned the convenient remote access.
The common theme among negative reviews was frustration with CPI’s customer service. Customers were also bothered by the company’s long contracts and high early termination fees.
"CPI technician J*** M*** was prompt, professional & thoroughly repaired & tested our home security system." – Sam Odum, August 4, 2017, trustpilot.com
"I've had CPI for approximately two years now. Couldn't be more pleased with the service and comfort of knowing that my home is protected. Love the Intouch connections where I can monitor my house from anywhere in the world." – Richard P. Burgess, Sr., August 7, 2017, bestcompany.com
"Stay away they will rip you off. I had the system installed on my home. We then sold and moved. We decided that we no longer wanted the security at our new home because of the wires and crappy install that they did at previous house. Since we still are within their coverage area we have to continue to pay for 5 years from the original install date at the previous residence. There are better companies with better service out there that won't rip you off." - Travis, July 20, 2017, trustpilot.com
"I've been with CPI for 7 yrs now. Techs are very friendly and helpful and provide excellent service in person. I concur with the review about undisclosed fees...they are not open about them. I moved my service and had to pay more than I felt was reasonable. I like their usage of Alarm.com's hardware integrated into the InTouch system. It's really easy to install but tech support will swear that they are the only one's that can install the equipment and all of it must be purchased from them or it will not work. I don't like being lied to so they can charge me installation fees and overcharge for the equipment. Ebay sells all their products at a fraction of the cost. Service other than that is good but lying to me is what pulls my score down to average." Stephen Parker, August 16, 2017, bestcompany.com