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Identity Theft Protection Reviews: IdentityWorksSM from Experian

Overall rating

3.4/ 5

Customer Service & Reputation

Price

Coverage

Account Access

When it comes to your identity, you need protection you can depend on. IdentityWorks (formerly ProtectMyID) offers identity theft protection from Experian, a name you may already know and trust. This review will tell you what we liked, what the company could improve, and why IdentityWorks could be the right choice for you.

What makes IdentityWorks unique?

Here’s what makes Experian IdentityWorks stand out from the competition.

30-day free trial

If you’re the kind of person who likes to try before you buy, you’ll love IdentityWorks’ unique free trial. Of the other protection services we recommend, only IdentityForce offers a trial period, and it only offers 14 days of its basic plan. With IdentityWorks, however, you get 30 free days of protection to decide if the service is right for you. Your trial gives you all the services and alerts you’ll get with a paid IdentityWorks membership—you can even opt for a free trial of its Premium plan.

If you decide IdentityWorks isn’t a good fit, you can cancel anytime during your free trial. If you decide you like IdentityWorks, you can move forward with the service, confident that you made the right choice. This standout free trial makes IdentityWorks a uniquely risk-free service, perfect for anyone who isn’t quite sure about their identity protection needs.

It’s important to note that the free trial is available only with individual plans. There’s no free trial when you sign up for any family protection plan. Of course, you can always do an individual trial and then sign up for a family protection plan later.

Comprehensive credit monitoring

If you’re like most people, you’re interested in identity protection primarily because you want to safeguard your finances. You want to be sure that no one is opening accounts in your name or destroying your credit score. Fortunately, IdentityWorks makes it easy to keep an eye on your financial identity.

As you might expect from an Experian product, IdentityWorks includes serious credit monitoring. You can get alerts for credit inquiries, accounts opened in your name, and your credit use. You can even opt in to alerts about major changes in your account balances. This monitoring will enable you to quickly minimize any financial damage if your identity is ever compromised.

Experian also offers CreditWorks, a credit monitoring service. It offers many of the same credit monitoring services as IdentityWorks. If you care just about protecting your credit, CreditWorks may be a good choice. If you want comprehensive identity theft protection, or if you want protection for the entire family, then IdentityWorks is the way to go.

Family plans

IdentityWorks offers family protection plans for people who want to protect their children’s identities, too. It offers plans for one or two adults with up to 10 children. With such thorough coverage, these plans will work well for almost all families. Not all identity protection services offer family plans, and while IdentityWorks isn’t the only service to offer family coverage, its family plans still help the service stand out.

With an IdentityWorks family plan, you get all the benefits of an individual plan, plus protection for your children. This protection includes important basics like identity theft insurance, social media monitoring, black-market website monitoring, and more. For just a few dollars more a month, you can rest assured that your children’s identities are protected, letting you get even more value for the cost of your subscription.

How much does IdentityWorks cost?

IdentityWorks offers two packages: IdentityWorks Plus, which offers basic identity protection, and IdentityWorks Premium, which offers more advanced monitoring and protection. You have the option to be billed monthly or annually. Keep in mind that you can save over 15% by choosing annual billing.

The table below lists pricing and features for individual and family plans paid monthly. The family plan, which covers up to 10 children, costs more, but as with the individual plan, you can get a discount on family plans with annual billing.

Package nameIdentityWorks PlusIdentityWorks Premium
Price$9.99/mo. (individual);
$14.99/mo. (family)
$19.99/mo. (individual);
$24.99/mo. (family)
Learn moreView PlansView Plans
SSN monitoring
Black-market website monitoring
Identity theft insuranceUp to $500,000Up to $1,000,000
Lost wallet assistance
Change-of-address alerts
Bank and credit card alerts
Court records monitoring
Sex offender registry monitoring
File-sharing network monitoring
Social media monitoring
Daily credit monitoring
Credit inquiry alertsExperian OnlyAll three credit bureaus
New account alertsExperian OnlyAll three credit bureaus
Credit utilization monitoringExperian OnlyAll three credit bureaus
Credit score simulator
Package name
Price
Learn more
SSN monitoring
Black-market website monitoring
Identity theft insurance
Lost wallet assistance
Change-of-address alerts
Bank and credit card alerts
Court records monitoring
Sex offender registry monitoring
File-sharing network monitoring
Social media monitoring
Daily credit monitoring
Credit inquiry alerts
New account alerts
Credit utilization monitoring
Credit score simulator
IdentityWorks Plus IdentityWorks Premium
$9.99/mo. (individual);
$14.99/mo. (family)
$19.99/mo. (individual);
$24.99/mo. (family)
View Plans View Plans
Up to $500,000 Up to $1,000,000
Experian Only All three credit bureaus
Experian Only All three credit bureaus
Experian Only All three credit bureaus

Our experience with IdentityWorks

Experian IdentityWorks has a clean, easy-to-navigate, and informative website. We found answers to most of our questions easily, though we did have a few questions we wanted to ask a representative. While it would be nice to have chat or email support options, the IdentityWorks website made it easy to find the customer service phone numbers we needed.

Our phone call was answered promptly, and the customer service representative we spoke with was very polite and informative. She answered our questions thoroughly, and we were left with a very positive impression. IdentityWorks made it easy to make an informed decision when signing up.

What do IdentityWorks customers say?

Compared to the competition, IdentityWorks has a high number of negative customer reviews. Negative reviews report difficulty getting through to customer service, and they suggest that even if you manage to get through, IdentityWorks customer service isn’t very helpful. Positive reviews say that IdentityWorks helps users feel safe and that monitoring alerts are helpful.

Positive reviews

“I signed up for Experian Identity Protection after the Equifax breach. They do a great job of blending credit monitoring and id protection features into the product. I trust them more than Lifelock because Lifelock uses Equifax credit information to “protect” their customers. I am happy with this service and would recommend to anyone looking to feel safer about their identities.” -Josh H., BestCompany, 10/16/17

“I was a former member of lifelock and decided to try experian for their credit monitoring and to see my FICO® Score. It’s a new product but it’s been great so far. They email me changes to my score and report weekly.” -Roger J., ConsumersAdvocate.org, 10/02/17

Negative reviews

“Billed incorrectly for their service. Customer service supervisor refused to help me or transfer me to someone who could. There was no yelling, screaming, or name calling, but after telling me I should enroll in another company’s free service, she told me she was “going to end this call.” She hung up on me! What are we paying them for?!” -Frances, BestCompany, 06/10/16

“Terrible. Go with another company. I received a warning and tried to log into my account which failed. Then tried to call and was told that they were experiencing high call volume and to call back. I tried that for several days with no luck. I tried to email them and was told to call into the number I’ve been calling. Three weeks later they are still experiencing high call volume and i can’t get through. Hope you have better luck.” -Ben, BestCompany, 05/30/16

Do we recommend IdentityWorks?

Experian IdentityWorks offers solid identity protection with good credit monitoring services. Its family coverage makes it a good choice for parents with children. Best of all, the free 30-day trial means you can try IdentityWorks with little risk.

Protect your identity now

It’s important to proactively protect your identity. New threats appear all the time, but an identity theft protection service can help keep you safe. If you have experience with an identity theft protection service, let us know what you think in the comments below!

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