I’m in the middle of a contract with Vivint and I would like to cancel. I wonder if the best way to go about cancelling is to send them a cancellation letter. Does anyone have any suggestions in regards to what the letter should contain?
I think the most important thing to remember when writing a cancellation letter is to record and document all correspondence, you might need to refer to this information later on. Send the letter via Certified Mail (so you have a record of them receiving it). Clearly lay out all of your concerns, specifically if you feel that Vivint did something that does not honor their end of the contract. Be very straightforward and clear with your request. I don’t think that Vivint will let people out of contracts easily, but if you have a real claim, make sure you keep everything in writing.