How to cancel Vivint
You’ll need to send Vivint a written notice that you want to cancel services 30 days before you want your service to end. That notice needs to include your service number and clear wording that you’re canceling service. You must also sign and date the notice. You can send it by email, snail mail, or fax (if you’re into that).
- Email address: firstname.lastname@example.org
- Return address: 4931 N. 300 W., Provo, UT 84604-5816
- Fax number: (801) 377-4116
If you’re canceling due to extenuating circumstances—like bankruptcy, moving to assisted living, or death—contact Vivint at (800) 216-5232, extension 5020.
If you’re being deployed somewhere that Vivint doesn’t service, you can cancel your contract. You’ll have to provide proof of deployment overseas, relocation to a military base, or relocation somewhere that the company doesn’t service. Vivint will also defer your recurring payment for up to six months if you’re given a temporary assignment and don’t want to pay for Vivint while you’re away from home.
Moving to an area that Vivint does cover? The company will work with you to move your service for free. You’ll be on the hook for equipment upgrades or replacements though, so get on the phone and chat through your options for moving existing equipment if you want to save some money.
Call Vivint’s military moving customer service at (855) 441-4573.
Vivint trial period
You have three days after installation to change your mind about Vivint and get your money back. You’ll need to contact the company in the same way outlined above to cancel your contract.