Go ahead, Google Devcon Security reviews and see what you get. We dare ya! A simple search will show you results including many complaints from customers about improper installations, poor customer service, and more. Lucky for you, most of these are from when the company was selling its own home security equipment and today they have changed their business model to be an ADT dealer instead. So far, it seems to be a better path for them.
ADT’s Operation – ADT relies on local dealers to install and maintain their systems. That is why reviews of ADT are so mixed – different dealers will provide different levels of service. Devcon was an independent security company for many years, but is now exclusively an ADT dealer and operates in Florida. Our understanding is that if you contact Devcon and live outside of Florida, they will put you in touch with an ADT dealer near you.
Contract – There is a required 36-month contract for any of the packages listed below. So be sure it’s what you want when you sign the contract and make sure it has the features you want in a home security system.
Customer service – They have multiple phone numbers for you to call in, or you can email them directly if it is not an emergency. You have the option of contacting Devcon or ADT directly. There have been over 200 complaints with the BBB against Devcon in the past three years, but it does appear that the issues have been resolved.
- 6 central monitoring stations
- Notifies you and the proper authorities when an alarm is triggered (burglary, flood, fire, and carbon monoxide)
- Two-way voice intercom system to speak with a monitoring professional
- While researching the company, it is tough to determine whether customers positive or negative experiences happened prior to the ADT relationship
Devcon Security packages
Devcon Security offers four packages from ADT:
The Traditional package is a basic home security package with 24/7 monitoring.
Price – $35.99/month and $299 installation fee
ADT Pulse Remote
This package has burglar/theft monitoring as well as other forms of monitoring. The Remote package includes everything the Traditional package has including the following.
- Arm and disarm your system remotely using an Internet enabled device
- Email and text alerts
- Cellular connection
- Fire monitoring
- Carbon monoxide monitoring
- Flood detection
Price – $47.99/month and $399 installation fee
ADT Pulse Control
The Control package has home automation features as well as the features in the Remote package.
- Climate control
- Lighting and appliance control
- Remote door locks
Price – $49.99/month and $399 installation fee
ADT Pulse Video
This package includes all of the automation and security features included in the Control package as well as real-time video monitoring that you can watch remotely.
Price – $57.99/month and $499 installation fee
To learn more about ADT and the home security industry in general, visit our Security Company Reviews article.
Are you a Devon Security customer? What’s your experience with them?