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Frontpoint vs. Protect America | Compare Systems and Choose Your Favorite

Overview

We usually recommend Frontpoint over Protect America because it offers simpler packages, more transparency, and lower-cost cellular monitoring.

But Protect America could be the right option if you need ultra-cheap monthly monitoring or an alternative to a cellular system.

Below we’ll compare the two companies in a bit more detail so you can choose the right system for your security needs and budget.

Comparison table

Lowest monitoring cost$34.99/mo.$19.99/mo.*
Installation & activation feeNoneNone
Contract length36 mo.36 mo.
Home automation ratingStandardStandard
Learn moreView plansView plans
Lowest monitoring cost
Installation & activation fee
Contract length
Home automation rating
Learn more
$34.99/mo. $19.99/mo.*
None None
36 mo. 36 mo.
Standard Standard
View plans View plans

Data effective 11/30/2018. Offers and availability subject to change.
*Price for landline monitoring. Lowest price for cellular monitoring is $41.99 a month. All Frontpoint plans include cellular monitoring.

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Price

Monthly monitoring

Frontpoint’s lower-tier plans cost more than Protect America’s base plans, but once you get into the higher-level packages with better features, Frontpoint is usually more affordable.

  • Frontpoint plans range from $34.99 to $49.99 per month and all include cellular monitoring.
  • Protect America plans range from $19.99 to $54.99 per month, but you have to pay at least $41.99 a month to get cellular monitoring.
ASL Insider Tip

We recommend cellular monitoring
Cellular monitoring is more secure than landline monitoring, so go that route when you can.

Additional fees

Both Frontpoint and Protect America sell DIY install systems, so you don’t have to worry about installation fees with either company.

Both Frontpoint and Protect America sell DIY install systems, so you don’t have to worry about installation fees with either company.

Pros and cons

Frontpoint

Pros

  • Simple, straightforward purchasing process
  • Longer trial period and more lenient cancellation period than Protect America

Cons

  • Activation fee required

Protect America

Pros

  • Alternatives to cellular monitoring for customers in rural areas
  • No up-front fees required

Cons

  • Complicated package structure

Features and equipment

For the most part, Frontpoint and Protect America offer similar equipment. Both companies use some Alarm.com equipment, which means you’d probably get the same sensors with either company. Both companies offer lifetime equipment warranties, so you don’t have to stress about extra costs if your equipment stops working.

However, Frontpoint has a special hub that makes it easier to sync third-party products with your system, giving it a slim edge over Protect America when comparing equipment.

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Frontpoint equipment with special hub (center)

Frontpoint and Protect America also offer similar technical features, such as video monitoring and mobile access. Frontpoint offers easier smart home syncing, while Protect America offers more monitoring options beyond cellular (important in rural areas where cell coverage is weak).

Customer service

Frontpoint has a slightly better customer service reputation than Protect America, but both companies have good customer support.

Neither company offers 24/7 customer service. Frontpoint has a bit more availability than Protect America, but not much. Protect America evens things out by offering live chat—a service Frontpoint lacks.

Frontpoint customer support hours:

  • Phone: Mon.–Fri. 8 a.m.–11 p.m. EST, Sat.–Sun. 10 a.m.–7 p.m. EST

Protect America customer support hours:

  • Phone: Mon.–Fri. 8 a.m.–9 p.m.; Sat.–Sun. 9 a.m.–7 p.m.
  • Chat: Mon.–Fri. 7 a.m.–11 p.m.; Sat.–Sun. 9 a.m.–7 p.m.

Installation

Both companies send you your equipment to install yourself. Most of that equipment is very easy to install, and a lot of it uses stickers for quick placement. You’ll probably be able to install everything in under an hour without pulling out your tool set.

Cancellation policies

Frontpoint’s cancellation policy is a bit more lenient than Protect America’s policy. If you cancel your plan before the contract is up, Frontpoint requires you to pay 80% of the remaining balance, but Protect America requires 100%.

Trial period

Frontpoint offers a 30-day trial period while Protect America offers 15 days.

Our recommendation

Choose Frontpoint if you want a lower monthly price for higher-end features. Frontpoint has a great industry reputation, easy-install equipment, and reliable customer support. In most cases, you’ll get more for your money with Frontpoint than you would with a Protect America plan.

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Choose Protect America if you need an affordable alternative to cellular monitoring. Protect America is one of the only companies left to offer multiple types of monitoring. This means it offers inexpensive landline options that other companies don’t. It also means you can get a security system even if there’s not good cell coverage near your home.

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