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SimpliSafe vs Iris: Which No Contract Security System Is Better?

ASL Insider Tip

Iris Update | Feb 5, 2019

As Lowe’s increases its focus on its core home improvement business, the company has decided to sell Iris. Iris customers can expect their systems and monitoring plans to stay the same for now. Lowe’s is also still selling Iris for new customers, but because there is uncertainty around the new buyer, we recommend opting for SimpliSafe—at least until we see how the new buyer handles Iris.

If you’ve done any researching in the DIY home security space you’ve probably come across the names SimpliSafe and Iris. Both companies appear to offer a similar product on the surface, but if you dig deeper you’ll find that their offerings are vastly different. SimpliSafe focuses more on home security, whereas Iris pays more attention to home automation. Which one is better for you?

Key Similarities & Differences: SimpliSafe Vs Iris

No Contracts

Neither SimpliSafe nor Iris have  contracts for their packages. This is a huge benefit when it comes to home security. Most companies lock you into a long-term contract but SimpliSafe and Iris do not.

We have a tie for this category since both Iris and SimpliSafe have no contracts.

What’s the Installation Process Like?

SimpliSafe’s installation process is very easy. You do everything yourself so there is no additional fee. SimpliSafe claims the installation process is less than 15 minutes since the system is pre-programmed. All you have to do is peel and stick the sensors where you want them.

Iris offers professional installation from Installernet. However, we think you can install your system yourself, which is an option. They have the peel and stick sensors as well. But if you get the thermostat or some GE switches or outlets you’ll need a professional to install them since they need wired into your home.

The winner for this category goes to SimpliSafe because of its low installation time.

What are Your Monitoring Options?

SimpliSafe has two professional monitoring plans: Standard and Interactive. Standard is $14.99/month and has cellular monitoring 24/7. Interactive is $24.99/month and has cellular monitoring 24/7 plus it gives you remote control of your system for your home automation equipment. Please note that monitoring is not required for SimpliSafe however, we do recommend it.

Iris has two monitoring plans as well: Basic and Premium. Basic is free and Premium is $9.99/month. These aren’t professional monitoring plans though. The Basic plan lets one person view the previous 24 hours of activity and the Premium lets up to 6 people view the previous 14 days of activity. With Premium you can also record video and get more notifications. Both the Basic and Premium plans are monitored via broadband.

SimpliSafe is the clear winner on this one because we feel that professional cellular monitoring is safer than DIY broadband monitoring.

How is Their Customer Service & Reputation?

SimpliSafe has an A+ rating with the Better Business Bureau and has only had 32 complaints over the past 3 years. Lowe’s, as a company, has an A+ rating with the BBB and has 4468 complaints over the past 3 years. These aren’t fair comparisons really since Lowe’s is a major retailer.

In a more fair comparison, SimpliSafe has a record of great customer service. Iris has more problems with its equipment so complaints are higher.

SimpliSafe is our winner for this category.

Package Showdown

SimpliSafe Equipment Packages

Package NameStarter PackageEconomy PackageClassic PackageMaster PackageUltimate Package
Equipment Cost$229.96$259.95$349.92$449.87$539.85
ConnectionCellularCellularCellularCellularCellular
Keypad11112
Motion Sensor11122
Door/Window Sensor14464
Keychain Remote11122
Base Station/Hub11111
Panic Button$19.99 each$19.99 each11
Siren$59.99 each$59.99 each111
Smoke Detector$29.99 each$29.99 each111
Range ExtenderN/AN/AN/AN/A1
Glass Break Sensor$34.99 each$34.99 each$34.99 each$34.99 each$34.99 each
Carbon Monoxide Detector$49.99 each$49.99 each$49.99 each$49.99 each$49.99 each
Freeze Sensor$29.99 each$29.99 each$29.99 each$29.99 each$29.99 each
Water Sensor$19.99 each$19.99 each$19.99 each$19.99 each$19.99 each
Security Camera$99 Each$99 Each$99 Each$99 Each$99 Each
Package Name
Equipment Cost
Connection
Keypad
Motion Sensor
Door/Window Sensor
Keychain Remote
Base Station/Hub
Panic Button
Siren
Smoke Detector
Range Extender
Glass Break Sensor
Carbon Monoxide Detector
Freeze Sensor
Water Sensor
Security Camera
Starter Package Economy Package Classic Package Master Package Ultimate Package
$229.96 $259.95 $349.92 $449.87 $539.85
Cellular Cellular Cellular Cellular Cellular
1 1 1 1 2
1 1 1 2 2
1 4 4 6 4
1 1 1 2 2
1 1 1 1 1
$19.99 each $19.99 each 1 1
$59.99 each $59.99 each 1 1 1
$29.99 each $29.99 each 1 1 1
N/A N/A N/A N/A 1
$34.99 each $34.99 each $34.99 each $34.99 each $34.99 each
$49.99 each $49.99 each $49.99 each $49.99 each $49.99 each
$29.99 each $29.99 each $29.99 each $29.99 each $29.99 each
$19.99 each $19.99 each $19.99 each $19.99 each $19.99 each
$99 Each $99 Each $99 Each $99 Each $99 Each

Iris Equipment Packages

Below is a table that shows the top of the line packages available through Iris. There is more equipment available for Iris but we did not list it all. Please check out Iris’s website for more information.

Package NameSecurity PackAutomation Pack
Equipment Cost$99.99$129.99
Iris Hub$59.99
(must have one)
$59.99
(must have one)
Keypad1$39.99 each
Motion Sensor11
Door/Window Sensor22
Keychain Remote$24.99 each$24.99 each
Smart ThermostatStarting at $79.99 eachStarting at $79.99 each
Smart Plug$34.99 each1
Panic Button$24.99 each1
Smoke Detector$29.97 each or $39.97
(with CO detector) each
$29.97 each or $39.97
(with CO detector) each
Water Sensor$29.99 each$29.99 each
Carbon Monoxide Detector$39.97 (with smoke detector) each$39.97 (with smoke detector) each
Wireless Indoor Camera$129.00 each$129.00 each
Wireless Outdoor Camera$149.00 each$149.00 each
Package Name
Equipment Cost
Iris Hub
Keypad
Motion Sensor
Door/Window Sensor
Keychain Remote
Smart Thermostat
Smart Plug
Panic Button
Smoke Detector
Water Sensor
Carbon Monoxide Detector
Wireless Indoor Camera
Wireless Outdoor Camera
Security Pack Automation Pack
$99.99 $129.99
$59.99
(must have one)
$59.99
(must have one)
1 $39.99 each
1 1
2 2
$24.99 each $24.99 each
Starting at $79.99 each Starting at $79.99 each
$34.99 each 1
$24.99 each 1
$29.97 each or $39.97
(with CO detector) each
$29.97 each or $39.97
(with CO detector) each
$29.99 each $29.99 each
$39.97 (with smoke detector) each $39.97 (with smoke detector) each
$129.00 each $129.00 each
$149.00 each $149.00 each

Even though Iris has way more equipment available their packages are lacking, which is why SimpliSafe is our winner for this category.

Warranty Comparison

Iris offers no warranty whatsoever, which we are truly shocked by. Most home security providers offer at least a 1 year warranty. SimpliSafe offers a 3 year warranty.

SimpliSafe is the clear winner in this comparison.

SimpliSafe vs Iris: And the Winner is…

SimpliSafe! We’re sure you’re not shocked by this since SimpliSafe won most of the comparisons. SimpliSafe’s low prices, great customer service, 3 year warranty and ability to add professional monitoring are some of the reasons we feel it is better than Iris. That’s why SimpliSafe is listed at the top of our our Home Security Systems Reviews.

Do you think SimpliSafe is better than Iris?

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