Honeywell recently updated both its offerings and its mobile apps, and the brand is going through some growing pains. So it’s no surprise that customers’ experience with Honeywell’s customer service has been mixed.
Honeywell has a customer service line that’s responsible only for its smart home products, starter kit included. It also has a live chat, and if you’re not in a rush, you can email and someone will get back to you in 48 hours.
Customer service hours
- Customer service line: Monday to Sunday, 8 a.m.–10 p.m. CST
- Live chat: every day, 8 a.m.–10 p.m. CST
What customers are saying about Honeywell
Most customers agree that although the product looks nice, it’s not very intuitive. These customers complain of long wait times with chat and phone support.
Some have eventually been able to solve their problems with the help of a customer service representative. Others have been referred to online instructions or told that certain features aren’t yet available but will be coming soon in a future update. It seems that for now, the communication just isn’t there.