Koorsen Security Review: Is Your State Covered?

Koorsen Fire & Security is an expanding company that started in a garage in Indiana and is now located in 6 states. Starting out small in 1946, the company was originally a fire extinguisher company that refilled empty extinguishers. Today, they have expanded into various emergency systems including fire alarm, home security, medical alert and more. We will discuss Koorsen's home alarm service in this Koorsen Security review below.

Koorsen Fire & Security
Our rating:
4.1 out of 5.0
4.1 out of 5 stars4.1
Security Performance
3.3 out of 5 stars3.3
Customer Service & Reputation
4.3 out of 5 stars4.3
Equipment Quality
3.8 out of 5 stars3.8
Equipment Warranty
4.8 out of 5 stars4.8
Ability to Relocate
4.3 out of 5 stars4.3
Home Automation
4.3 out of 5 stars4.3

    Key features

    Koorsen integrates with Z-wave technology, a form of smart technology that allows you to adjust your appliances, thermostat, lighting, door locks and more remotely through an app on your phone. This capability is often referred to as home automation. For example, you can turn your thermostat up or down, turn lights on and off or lock the door if you forgot to do so when you left home.

    Koorsen uses Honeywell equipment, which is a well-known home security equipment brand.

    Pros
    • Pro BulletA+ BBB rating
    • Pro BulletNo cancellation fee
    • Pro BulletCellular equipment
    • Pro Bullet5 year equipment warranty
    Cons
    • Con BulletOnly available in Alabama, Florida, Indiana, Ohio, Tennessee and Kentucky
    • Con Bullet2 year contract

    Packages and price

    Below is a chart of the home security packages available through Koorsen.

    *WAP - Wireless Application Protocol (WAP) allows you to access information over a mobile wireless network, aka using a smartphone or tablet.

    Is Koorsen security good?

    Since Koorsen is a locally owned and operated company in Indiana, service may vary depending on your location. However, here is some feedback from users on what they liked and didn't like.

    Positive reviews

    Great company and awesome customer service. -Xaviar N., Facebook January 2014

    Very professional from sales to install! Highly recommend. -Nick P., Best Home Security Companys 8/24/2014

    Negative reviews

    Koorsen Fire & Security, I have called starting in July 2013. Brandi has been to our home plus calling Richmond 5 times to be told they will call me back. 7 months is a long time to say we had a lot of calls and we screwed up is what's happened let me call and ask hubby. Leaving ASI coming to Koorsen will cost me more plus service... -Ginger M., Facebook 2/3/2014

    We have a five-year contract with Koorsen, which ends in November. Last week, we heard someone breaking into a trailer at the side of our house. I pressed the panic button (silent alarm). Nothing happened after 15 minutes. No call, no police, nothing! I finally called the police myself. The monitoring system states that it never received a signal, although I used the panic button at both the upstairs and downstairs control panels. Although they broke their end of the bargain by not providing a working system, they insist we pay the final quarter of the contract. OK, it’s not a great deal of money, but it is the principal! For all we know, we have paid for a system that has never worked. Unreliable! -Anna B., Best Home Security Companys 8/19/2014

    What other options do I have for home security?

    Want to see what your other options are? Check out our home security reviews to get an idea of what to consider for your home and who the best national providers are this year.

    How do you think Koorsen stacks up against some of the national home security providers?