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LiveWatch Reviews (formerly SafeMart)

In early 2018, Brinks acquired both LiveWatch and Moni. Current LiveWatch and Moni customers can expect the same equipment and services. However, monitoring plans, pricing, and equipment charges may have changed from when this article was originally written.
Safemart logoThis company recently changed its primary national offering from SafeMart (product and service details outlined below) to a new brand called LiveWatch. This change has been a gradual one so the products/services offered have been slowly shifting, confusing many. We are currently working on a new LiveWatch review to offer a clear understanding of what the new brand offers and, thus, is available today. Until then, this article reflects mostly SafeMart offerings but has become a little jumbled too thanks to the not so swift brand transition by the company. If you wish to read more about LiveWatch, visit our comprehensive security review.

SafeMart is a home security company that offers professional grade home and commercial security solutions. With 30 years of experience, SafeMart offers exclusive access to their plug and protect technology. This unique technology is one reason why SafeMart has been an Inc. 5000 Fastest Growing Companies 4 years in a row. Our SafeMart review will cover the products they offer and will help you in deciding if they are the right choice for you.

Security Performance
Customer Service & Reputation
Equipment Quality
Equipment Warranty
Ability to Relocate
Home Automation
4 / 5
Summary : Safemart transitioned to LiveWatch in 2014 so this review and ratings are not all that applicable to the new company. Visit our LiveWatch review to read more about the company's current offerings.

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Pros

  • Great customer service
  • Three central monitoring stations
  • Large equipment selection
  • A+ rating for BBB
  • Inc. 5000 Fastest Growing Companies
  • Free tech support
  • Customizable

Cons

  • Higher upfront fee
  • Self-install only
  • Warranties vary
  • Live chat hours are limited to certain times

Key Features

Before buying an alarm system you need to know what it does and what makes it stand out from the rest. Below are some of the key features of SafeMart and LiveWatch and some important information you may want to know before purchasing.

Self-Installation

SafeMart focuses on self-installation. When you purchase the items you require for your home security system set up, the equipment is shipped directly to you home. This means that you are either confident in your ‘do it yourself’ skills or have a preferred contractor who can install the system for you. Many people prefer self-installation for home security systems because it means not giving a stranger access to your home and its contents. It also prevents a stranger who may gain knowledge of the home alarm set up. While security companies hire professionally licensed contractors to do their installations for them, many individuals find this concept a little unsettling.

Security Equipment Selection

One of the most significant additions that SafeMart brings to the table is the sheer selection of home security equipment they have available. Rather than focusing on a single name provider of products, SafeMart has products from multiple providers including: GE Security, Honeywell Security, Visonic, and Ademco. Having a wide array of selection allows you to choose from varying companies not only based on their needs, but also based on any loyalty or dislike of a certain brand name.

Home Security System Personalization

Getting your home security system through SafeMart means you can select any of the home security features that you require without worrying about ‘upgrade fees’. With SafeMart, prices are clearly published for each home security product and additional ‘add on’ options are available. This level of personalization gives you complete control over your home security system.

Customer Service

The SafeMart name is recognized for their impeccable record of customer service. Where many security companies fall short, SafeMart has an expert team of employees who are all specially trained to meet your security needs. Not only are customer service representatives trained to answer questions you may have about your security needs, but they are also trained to provide you with security facts that can help you to make the right choice for your family.

Three Central Monitoring Stations

SafeMart has three central monitoring stations located in Manasquan, NJ, Cypress, CA and Longwood, FL. These live watch centers feature uninterrupted power supplies, generators and a UTC Mastermind to ensure that everything keeps running smoothly. Homes are all accessed via the AT&T/Verizon communication network.

If you have an existing home security system and are looking only for a monitoring service, contact SafeMart to find out how they can help.

Monitoring Packages

SafeMart offers two monitoring packages. Their information is listed below. Also, you can add video to either package for an additional $10/month.

SafeMart Cellular with Interactive Messaging – $29.95/month

  • Flood, fire, smoke detection 24/7
  • Burglar detection 24/7
  • Wireless communication via Verizon, AT&T, and T Mobile
  • Discount on home insurance up to 20%
  • Fast response time
  • Short commitment

SafeMart Total Home with Interactive Messaging – $39.95/month $34.95/month for a limited time

This monitoring package has everything that the previous package has in addition to the following.

  • Arm and disarm your system from iPhone, Android, or computer
  • Text and email alerts for system events
  • Crash & Smash technology
  • Control lights, locks, and thermostat from smartphone or computer
  • Wireless image sensor technology
  • ‘No-show’ alerts to tell you if your kids make it home safe
  • Location based alerts
  • Severe weather alerts
  • Lifestyle scheduling to trigger items in your home to go on or off like lights, locks, or your thermostat

SafeMart Service Options

SafeMart has many service options available. Here is a list of the different items SafeMart has to offer you.

Alarm Systems

  • Wireless Home Security
  • Wired Burglar Alarms
  • Wireless Accessories
  • Wired Alarm Accessories
  • Apartment and Dorm Security

Home Monitoring

  • Alarm System Monitoring
  • VOIP Alarm Monitoring
  • LiveWatch Home Monitoring

Camera Security

  • Security Cameras
  • Security Camera Monitoring

Home Automation

  • Home Automation Devices
  • Home Automation Services

Business Security

  • Wireless Security Systems
  • Business Alarm Monitoring

The SafeMart Low Price Guarantee

SafeMart also offers a low price guarantee. According to SafeMart’s guarantee, they will match any legitimate competitor’s online price for items that they sell. If SafeMart cannot match that price then they will offer a voucher for 12 months of alarm monitoring service free of charge. There are a few provisions to this policy such as auction sites not being valid competitors, but overall it’s a great example of the confidence that SafeMart has.

Is SafeMart the Right Solution For Your Home Security Needs?

SafeMart offers a wide array of products and services, but before committing to any of these it is important to ensure that SafeMart is the right solution for you. If you are looking for a full installation of a home security system because you have no knowledge of electronics then SafeMart is not the solution you are looking for. If however, you are willing to learn as you go or if you already have knowledge of electronics or home security then SafeMart is a great choice for you. SafeMart is also a good home security solution if you are only looking for a monitoring company to monitor your existing alarm system.

Visit our Security Systems Comparison page to compare the newer LiveWatch system to other home security companies or visit our Best Home Security System Rankings to see the top rated companies in the industry. If you are not looking for a DIY home alarm make sure to take a look at some of the other home alarm companies we have reviewed to find the right fit for your needs.

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4 responses to “LiveWatch Reviews (formerly SafeMart)”

  1. I had Safemart for over 3 years until I moved out of my home and I can say their service was A+!!! Yes installing a system can be a daunting task I had the Honeywell Vista 21 IP because I don’t trust wireless systems 100% I wanted my system to be bullet proof!! It took me a while to wire and install everything several weeks to be exact but a task like this done solo takes time to do it right, but in the end I had a hand crafted system that did exactly what I wanted! They don’t have these systems on their site anymore but they can still be purchased and if you are not extremely proficient in electronics I suggest finding an installer or buying a simple wireless plug and play system! If you had a wired system like I had properly installed it will be the difference between buying a cheap foreign car like a Yugo and a custom built Rolls Royce made just for you! I can’t speak for them at this point since I haven’t had service with them in about 1 1/2 years but I do know I could have them activate my old system if I have power restored to my house and I would trust them even living over 700 miles away from it now. Good luck finding a system that suits your needs and please don’t cut down a really good company just because you got in over your head not understanding what you purchased they are complicated for a reason to make it almost impossible for a burglar to circumvent. My system was time consuming to program and the info on how to do it was difficult to understand for a reason.

    • If this was an advertisement by SafeMart, would they include statements such as:
      * The biggest issue we have is the large upfront equipment costs and varied equipment warranties.
      * If you are looking for a full installation of a home security system
      because you have no knowledge of electronics then SafeMart is not the
      solution you are looking for.

      * …the upfront cost of SafeMart may be a little steeper than other home alarm options.
      * SafeMart took home 4th place in 2014.
      * If you are not looking for a do it yourself home alarm make sure to take
      a look at some of the other home alarm companies we have reviewed…

      That being said, this article does not read like our newer reviews, as it’s been pieced together over the years and I feel it’s gotten a bit bulky. We’ll work on updating it to our current review format and adding a clear pros/cons section at the top. Thanks for bringing this to our attention.

    • If your family and safety is important to you, stay away from this company, LiveWatch is a joke. Horrible service. I payed over $588.00 plus $39.95 for the worst service I’ve ever had in my life. I’ve been with the company for around 10 day now and called in two days ago to cancel my service.

      Let me start with the first day of service, I got my equipment from the company and it took me and my wife 6 hours to install because I had to make custom wood blocks so my door sensors would work on my commercial doors. Then when I got all the equipment in place we called Livewatch to activate service and found out that they forgot to ship a major part that communicates with the camera system. So they had to send another main system a couple days later.

      I had to unhook the first one and install the second one. Then I took that one 8 miles to the airport to ship it back to them through FedEx. Now after installing the second panel, that same night the new panel stopped working. The company never send me any emails or even called me to let me know that my alarm system was not working and that anyone could have broke in and we would not even know it. The way I found out that it quit working is that me and my wife went into the business to discover that the main panel was completely white so we had to call there tech-support to reset the unit.

      Not more then 2 hours later I had left the facility and came back to find out that the second panel that communicates with the main panel stop working so I had to run all the way to the second main panel. When I reached it the alarm went off and almost blew out my eardrums. I had to call their tech support just to reset the whole system, then to make thing even worse they lied to us about the camera system. It only takes 40 pictures a month, then you have to pay more money for that service (we were told it was unlimited).

      Then we got billed $19.95 that they agreed to wave after signing up, so I had to call the billing department and had one of their billing agents get smart with me over the phone as if I was steeling from them. To top it all off, the night we got the system with the new main panel working, I get a call at 1:58am stating my building had a motion sensor go off and wants to know if they should call the police. I told them go ahead because I was at home so me and my wife got out of bed ran across town to fined out there was nothing going on, not even the alarm was going. So we drove back home to just to walk in the door to get a call from Livewatch tech-support stating that we had a break-in and that the Police where at the business and that a basement window was broken out.

      They wanted to know my time of arrival, I told I could be back there in 8mins or so. So me and my wife walked back out the door had to go clear across town to fine out that there was no Police at all and everything was normal. I called 911 and asked if they had any call for this location and they said no, none at all. This company lies and only wants your money. Now I’m trying to get my money back from them.

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