View on Amazon: SimpliSafe on Amazon
SimpliSafe is just like the name implies: simple so that the customer can focus on home security and not all the fine print. The company makes it easy for people to install by shipping all equipment pre-programmed and ready to just plug and play. And with no contract, the system is flexible to turn central monitoring on if you’d like that added security measure or opt for a self-monitored option from your mobile device. It’s a no pressure company that leaves the decisions up to the customer. SimpliSafe took 5th place in our Home Security Systems Reviews and stands out as the premier choice in our home alarm system reviews for those looking for a system without the burden of a contract.
- No contract
- 60 day money back guarantee
- Inexpensive monthly monitoring
- Dedicated cellular communication with remote monitoring station in Amcest, New Jersey
- Equipment has a 3-year warranty
- A+ BBB rating
- Wireless and easy to install
- Simple to relocate
- No contract also means there is no price lock on monitoring or equipment
- No home automation features
- No security cameras
- If the control panel is destroyed, communication with the monitoring center is not possible
- Expensive upfront equipment costs
- If you want Interactive features (access your system from a computer or your smartphone) price will increase by $10 monthly and $100 for the initial fees
What Customers Think
Now that you’ve read what Simpli Safe excels at and what they could improve on, check out what some of their customers think. Below are a couple good SimpliSafe reviews and a couple bad ones for you to consider when making your decision.
My husband and I decided to purchase the SimpliSafe security system after seeing it on DIY network. It works very well. We can leave our home now with peace of mind knowing our property is safe and secure. We highly recommend this security system. –Phyllis A. Hines, Amazon.com 12/29/13
Awesome alarm system. I have ADT and they are pretty cool too it’s just one night there was a fire in my garage and I had an alarm go off and no one called even though I pay the bill, I would highly recommend SimplySafe security. Had no problem so far besides my German Shepherd Max knowing how to open my sliding glass door and the alarm base station didn’t send a message to the company. HOWEVER, I called SimplySafe and they sent me a new one right away at only $5.99 for shipping! –Ethan, Best Home Security Companys 3/28/14
Paid over $400 for the system and it never worked correctly. First keypad didn’t communicate with base station. Got a replacement it worked sometimes. Then they sent a new base station to see if that would fix the problem. The 2nd one was worse. The speaker doesn’t work. Can turn it on from the keypad, but not off. So after 2 weeks of trying to get an alarm system, I’m back where I started. –Willie Williams, Amazon.com 5/9/14
Unfortunately it appears you get what you pay for. Like most, I signed up for this system for the monitoring cost and ease of installation. However, like other customers, I’ve had malfunctioning components and poor monitoring service. I’ve had two motion sensors cause false alarms with no actual entry by any person. They didn’t cancel the police after we had cancelled the false alarm (caused by faulty motion sensor), so we ended up getting charged by police for a false alarm. They did not notify me properly that my base station had stopped sending cell signals to them, so I ended up with a completely unmonitored system for a week and a half. I had to reset the base by taking it apart and removing the batteries to get it working again. The phone staff is always rude and unconcerned. We had purchased a second system for a separate home but returned it. Nice idea, but they aren’t providing the proper service or quality. –David J., Best Home Security Companys 4/22/13
Slideshare: SimpliSafe Reviews
No Contract – Simplisafe does not require customers to sign a contract to get started using their system. This is appealing to many who are not interested in signing on for a long-term commitment. Most companies require 2-3 years minimum to get started but not Simplisafe! But keep in mind you will pay the full price for equipment whereas competitors with monitoring contracts often offer free or deep-discounts on these components.
SimpliSafe uses dedicated cellular communication to monitor your system. This is they best type of communication and is similar to Frontpoint in this aspect because they both only offer cellular whereas many other security providers offer broadband or landline as their main communication. Keep in mind that this only really matters if you are paying for a monthly monitoring plan.
Lack of Crash and Smash Protection
The biggest concern is their minimal coverage of crash and smash robberies. In many alarm systems, when an alarm is triggered (either by the homeowner or an intruder), there is a 30 second grace period to give the homeowner time to turn off the system. With a SimpliSafe system, if somehow the intruder were to destroy the control panel within that grace period, an alarm will not occur. Other security companies offer “smash and crash” technology, so that if the monitoring station is notified of a pending alarm and no disarm notice is received (because the panel was destroyed), an alarm will be triggered.
How to Make A SimpliSafe More Secure
The good news is that the SimplySafe Base Station must be placed at least 15 feet away from the keypad, so it could be concealed by the homeowner and there is a simple workaround that can help you achieve better security coverage from the crash and smash risk with SimpliSafe:
- Hide the base station inside a locked room
- Put a door alarm sensor on the door to the locked room that contains the base station
- Place a motion detector inside the same room
- Arm your SimpliSafe security system
Crash and Smash Note: This technology does not work if the control panel is disarmed on any current alarm system so be sure to arm your system if you wish to take advantage of this feature.
SimpliSafe Home Security Packages
Below are the five packages offered from SimpliSafe. You can always add any SimpliSafe component to any of the packages below to truly make your system custom.
|Package||Starter||Economy Available on Amazon||Classic||Master||Ultimate|
|Motion Sensor||1 Included||1 Included||1 Included||2 Included||2 Included|
|Entry Sensor||1 Included||4 Included||4 Included||6 Included||4 Included|
|Keychain Remote||1 Included||1 Included||1 Included||1 Included||1 Included|
|Smoke Detector||$29.99 Each||$29.99 Each||1 Included||1 Included||1 Included|
|Carbon Monoxide Detector||$49.99 Each||$49.99 Each||$49.99 Each||$49.99 Each||1 Included|
|Freeze Sensor||$29.99 Each||$29.99 Each||$29.99 Each||$29.99 Each||1 Included|
|Water Sensor||$19.99 Each||$19.99 Each||$19.99 Each||$19.99 Each||1 Included|
|Panic Button||$19.99 Each||$19.99 Each||$19.99 Each||1 Included||1 Included|
|Glassbreak Sensor||$34.99 Each||$34.99 Each||$34.99 Each||$34.99 Each||$34.99 Each|
All packages come with the following accessories:
- 1 yard sign
- 2 decals
- 5 year batteries
- Adhesive strips
Monitoring Options with SimpliSafe
- Standard – $14.99/month: The Standard package includes 24/7 monitoring and notification from central monitoring station.
- Alert – $19.99/month: The Alert package everything the Standard package has as well as SMS/Email alerts.
- Interactive – $24.99/month: The Interactive package has all of the features of the Alert package, as well as wireless access to your system from your mobile device.
Video: Installation Demo
News: On May 21, 2014, Sequoia Capital (a VC firm in Silicon Valley) invested $57 million to continue this companies growth.
Is SimpliSafe Right for You?
Simpli Safe is dedicated to making security simple for people to use. All devices come ready to install and operate using a plug and play system. The adhesive strips make it so you can attach devices without damaging the home and you can take them with you to use at another residence if you ever relocate. You can add onto the system if and when you ever need to and its customer service has proven helpful and not pushy. If you don’t mind the higher upfront costs without any long-term obligation, SimpliSafe is great home security solution.
What do you think? Are you a SimpliSafe owner? Do you love them or hate them?
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