SimpliSafe Reviews: No Contract Home Security
SimpliSafe is just like the name implies: simple. The customer can focus on home security and not all the fine print. The company makes it easy for people to install by shipping all equipment pre-programmed and ready to plug and play, meaning once you connect the pieces and plug them in, they are ready to work. With no contract, you can flexibly opt in for monthly professional monitoring at a low cost. However, if you don’t pay for a monthly monitoring package your system will act as a local system only; meaning, if the siren goes off it merely “scares” the intruder away but does not contact authorities, monitoring professionals or you. SimpliSafe’s a no pressure company that leaves the decisions up to the customer. They took 5th place in our Home Security Systems Reviews and stand out as the premier choice in our home alarm system reviews for those looking for a system without the burden of a contract.
- Wireless and easy to install
- Simple to relocate
- A+ BBB rating
- Equipment has a 3-year warranty
- Dedicated cellular communication with remote monitoring station in Amcest, New Jersey
- Inexpensive monthly monitoring
- 60 day money back guarantee
- No contract
- No home automation features
- No security cameras
- If the control panel is destroyed, communication with the monitoring center is not possible
- Expensive upfront equipment costs
- If you want Interactive features (access your system from a computer or your smartphone) price will increase by $10 monthly and $100 for the initial fees
- No contract also means there is no price lock on monitoring or equipment
What Customers Think
Now that you’ve read what SimpliSafe excels at and what they could improve on, check out what some of their customers think. Below are a couple good SimpliSafe reviews and a couple bad ones for you to consider when making your decision.
Was incredibly easy to setup, and haven’t had any problems with it since. It never loses signal, and works exactly as it should. I noticed the door chime sound was a little “crackled”, so I called support. They answered quickly, sent a replacement and a prepaid return label. Hard to find good support like that! – Greg Turke, Amazon.com 9/17/2015
I was looking for a simple and affordable alarm system for my daughter who was away at college. My criteria besides, simple and affordable, included portable, meaning that it could be easily transferred to the next apartment, no long term commitment required, and installation had to be apartment friendly, meaning no drilling or wires.
The alarm cam quickly after ordering, (thanks Amazon Prime!) The alarm has simple instruction and the website also offers good assistance. After opening the box the alarm setup took about an hour. This involved setting up the base station, mounting the sensors on doors and windows, with the attached 3M Command strips, and testing everything.
The alarm has all of the features of more traditional alarms and works great. It is easily expandable and simple to use. We experienced one problem that took about 5 minutes to figure out, the base station has to get solid cellular reception. Th first placement was not in a good spot so the base station would loose the cell signal and blink. Relocating the station took care of the problem.
This was definitely worth the money and recommend it for additional peace of mind. – Team Ohio, Amazon.com 9/2/2014
I would give it five stars for easiness of setup. But, I think that an intruder with a magnet could easily fool the door/window sensors. I also find it annoying that you have to subscribe to the monthly service in order to have it call your cell phone. – Lars Hellgren, Amazon.com 7/6/2015
I bought a simplisafe system for my home because I accepted a one year contract to work in China, and I wanted my house monitored without having to sign a three year contract with any other company. Twice, so far, I have received emails from simplisafe telling me that my equipment isn’t working and that certain steps must be taken, such as checking the batteries, etc. Fortunately, my son was able to go to my home the first time to rectify the problem. However, now, only a few months later, I have received another notice that my system isn’t working, and again, they recommend certain pedestrian steps to fix the problem, such as checking the batteries or rebooting the system. Do they expect me to fly to the United States from China every few months to keep maintaining a system that has been advertised having batteries that last three years, etc.? It is impossible for me to feel that my home is securely protected. By having a simplisafe system, I have just added one more worry, one more concern, one more burden to my already busy life. I certainly do not trust this company at all, and this is due to the fact that the failure of their substandard equipment (which I have to pay a monthly fee for) is offering no sercurity at all. For anyone who contemplates a long absence from their home and does not want to do repetitive maintenance on their security system, I would advise you not to consider simplisafe. – Scorch, Amazon.com 2/1/2014
Slideshare: SimpliSafe Reviews
SimpliSafe does not require customers to sign a contract to get started using their system. This is appealing to many who are not interested in signing on for a long-term commitment, commonly 2-3 years. Keep in mind you will pay the full price for equipment whereas competitors with monitoring contracts often offer free or deep-discounts on these components. The other important note here is that while a no contract option saves you money and frustration in the long run, the system only works as a local alarm without purchasing a monthly monitoring subscription.
SimpliSafe uses dedicated cellular communication to monitor your system. This is the best type of communication and is similar to our number one pick for home security, Frontpoint, because they both only offer cellular, whereas many other security providers offer broadband or landline connections as their main communication. SimpliSafe uses the T-Mobile network for their cellular connectivity, which can be tricky if you don’t have great T-Mobile coverage where you are located.
Cellular monitoring is important because it covers you in case of power outages or cut phone lines. SimpliSafe also runs on electricity and batteries, but the base station, which needs to be connected to an electrical outlet usually, can run for several days on battery power. This added protection keeps your home safe when it’s most vulnerable.
Lack of Crash and Smash Protection
The biggest concern is their minimal coverage of crash and smash robberies. In many alarm systems, when an alarm is triggered (either by the homeowner or an intruder), there is a 30 second grace period to give the homeowner time to turn off the system. With a SimpliSafe system, if somehow the intruder were to destroy the base station within that grace period, an alarm would not occur. Other security companies offer “smash and crash” technology, so that if the monitoring station is notified of a pending alarm and no disarm notice is received (because the main unit was destroyed), an alarm will be triggered.
What SimpliSafe offers instead is a “hidden base” strategy. Where most security systems have the brain of the system in the control panel, an easy target for intruders, SimpliSafe keeps the brain in a base station, which can be hidden, offering you a lower risk that the intruder could locate and destroy the base station within the 30 second grace period. The other element here is that the SimpliSafe keypad will beep during an alarm trigger, distracting and disorienting the burglar. If the system is not destroyed or disarmed in that 30 second window, SimpliSafe will sound an alarm, causing the siren to sound, and alert authorities.
To get the most out of your SimpliSafe and overcome the risk of someone breaking your base station, place your base station in a window, offering optimal cellular range, and cover it with a hanging curtain or furniture. You could easily hide the system using a sofa, picture, lamp, etc. reducing the likely hood of a burglar finding and disabling the base station before SimpliSafe calls for authorities. Another option is to disable the light on the base station, making it blend in even more.
Crash and Smash Note: This technology does not work if the control panel is disarmed, so be sure to arm your system if you wish to take advantage of this feature.
SimpliSafe Home Security Packages
Below are the five packages* offered from SimpliSafe. You can always add any SimpliSafe component to any of the packages below to customize your system or purchase a refurbished system from their website to cut down on upfront costs.
Available on Amazon
*Each system will also come with a base station, which controls the system, not shown in the diagram.
All packages come with the following accessories:
- 1 yard sign
- 2 decals
- 5 year batteries
- Adhesive strips
Monitoring Options with SimpliSafe
- Standard – $14.99/month: The Standard package includes 24/7 monitoring and notification from central monitoring station.
- Interactive – $24.99/month: The Interactive package has all of the features of the Standard package, as well as wireless access to your system from your mobile device using the free SimpliSafe app.
Without a monitoring plan, your system will act as a local alarm, sounding a siren if your sensors are triggered, but there wouldn’t be any notification, so you’d have to be home to know something had happened and call authorities yourself.
Video: Installation Demo
News: On May 21, 2014, Sequoia Capital (a VC firm in Silicon Valley) invested $57 million to continue this companies growth.
Is SimpliSafe Right for You?
SimpliSafe is dedicated to making security simple for people to use. All devices come ready to install and operate using a plug and play system. The adhesive strips make it so you can attach devices without damaging the home and you can take them with you to use at another residence if you ever relocate. You can add onto the system if and when you ever need to and its customer service has proven helpful and not pushy. If you don’t mind the higher upfront costs without any long-term obligation, SimpliSafe is a great home security solution.
What do you think? Are you a SimpliSafe owner? Do you love them or hate them?
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