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2019 Bay Alarm Medical Review

Bay Alarm Medical

Overview
Those who live alone, have an illness, are getting older, or just want peace of mind will benefit from a medical alert system.

Enter Bay Alarm Medical. This brand is a top choice in our annual best medical alert system review. Among other things, it has a price-lock guarantee, prorated refunds, and support in 170 languages. Let’s explore what the company has to offer in this Bay Alarm Medical review.

Bay Alarm Medical plans

Bay Alarm Medical has three different types of plans: in-home, on-the-go, and in-car.

Bay Medical Alarm In-Home

Bay Alarm Medical in-home equipment
Photo source: ASecureLife team

Bay Alarm Medical On the Go

Bay Alarm Medical on-the-go equipment
Photo source: BayAlarmMedical.com

Bay Alarm Medical In Car

Bay Alarm Medical in-car equipment
Photo source: BayAlarmMedical.com

In-home plans are designed to work only in the home where the base unit is installed. On-the-go plans have a GPS function so you can take the devices on adventures or outings. In-car plans monitor devices plugged into a vehicle to track location and possible collisions.

All three of these plans have their benefits and drawbacks, so what’s best for you will be determined by where you need a medical device to work. You can also get different types of service plans bundled together at discount prices. If you need comprehensive coverage at home, on the go, and in the car, or any combination of those, a bundle could be the right choice for you.

Compare Bay Alarm Medical in-home plans

In-home planBasic ProtectionPreferred ProtectionPremium Protection
Price$19.95/mo.$39.95/mo.$59.95/mo.
Fall detection
No

Yes

Yes
Range1,000 ft.1,000 ft.1,000 ft.
Battery backup32 hrs.32 hrs.32 hrs.
Two-way communication
Yes

Yes

Yes
Waterproof
Yes

Yes

Yes
Works on the go
No

No

Yes
Wall button 4 pack
No

Yes

Yes
GPS
No

No

Yes
Lockbox
No

No

Yes
Learn moreVisit SiteVisit SiteVisit Site
In-home plan
Price
Fall detection
Range
Battery backup
Two-way communication
Waterproof
Works on the go
Wall button 4 pack
GPS
Lockbox
Learn more
Basic Protection Preferred Protection Premium Protection
$19.95/mo. $39.95/mo. $59.95/mo.

No

Yes

Yes
1,000 ft. 1,000 ft. 1,000 ft.
32 hrs. 32 hrs. 32 hrs.

Yes

Yes

Yes

Yes

Yes

Yes

No

No

Yes

No

Yes

Yes

No

No

Yes

No

No

Yes
Visit Site Visit Site Visit Site

Data effective 07/10/2019. Offers subject to change.

Compare Bay Alarm Medical on-the-go plans

Basic ProtectionPreferred ProtectionPremium Protection
Price$29.95/mo.$39.95/mo.$49.95/mo.
Fall detection
No

No

Yes
Two-way communication
Yes

Yes

Yes
Waterproof
Yes

Yes

Yes
In-home medical alert
No

Yes

Yes
GPS
Yes

Yes

Yes
Learn moreVisit SiteVisit SiteVisit Site
Price
Fall detection
Two-way communication
Waterproof
In-home medical alert
GPS
Learn more
Basic Protection Preferred Protection Premium Protection
$29.95/mo. $39.95/mo. $49.95/mo.

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes
Visit Site Visit Site Visit Site

Data effective 07/10/2019. Offers subject to change.

Compare Bay Alarm Medical in-car plans

In-CarIn-Car + GPS Button360° Protection
Price$29.95/mo.$49.95/mo.$59.95/mo.
Automatic crash detection
Yes

Yes

Yes
Caretaker app
Yes

Yes

Yes
Two-way communication
Yes

Yes

Yes
In-home medical alert
No

No

Yes
GPS
No

Yes

Yes
Learn moreVisit SiteVisit SiteVisit Site
Price
Automatic crash detection
Caretaker app
Two-way communication
In-home medical alert
GPS
Learn more
In-Car In-Car + GPS Button 360° Protection
$29.95/mo. $49.95/mo. $59.95/mo.

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

No

Yes

No

Yes

Yes
Visit Site Visit Site Visit Site

Data effective 07/10/2019. Offers subject to change.

Bay Alarm Medical pros and cons

Pros

  • No contracts
  • 30-day trial period
  • Mobile app option (iOS, Android)
  • Mobile/GPS tracking option
  • 1,000-foot range
  • Fall detection
  • Free spouse monitoring coverage with purchase of second pendant
  • Car alarm plans
  • Price-lock guarantee
  • Prorated refund
  • Support in 170 languages

Cons

  • Bulky equipment
  • Separate purchase for warranty plan
  • Smaller fall detection range
  • AT&T coverage required in area to use mobile and in-home cellular

Price

In-home plans

Bay Alarm Medical’s in-home Basic Protection plan is affordable even though you’ll pay an extra $10 a month if you need to add fall protection. Out of our top picks, it’s one of the cheapest options, but it still has a large detection range, a long backup battery life in case of a power outage, and an app.

The biggest disadvantage is that you’ll have to pay $10 more each month if you don’t have a landline and need a cellular connection.

It also has things some of the more expensive brands don’t, like prorated refunds, a price-lock guarantee, and the chance to add another pendant without increasing the monitoring cost. The biggest disadvantage is that you’ll have to pay $10 more each month if you don’t have a landline and need a cellular connection.

The other two plans are less well-priced, but both the Preferred and Premium Protection plans include some extra equipment, like wall buttons or lockboxes, increasing the plans’ value.

On-the-go plans

If you don’t want the extras, you can purchase an on-the-go package instead.

Getting on an on-the-go Premium Protection plan means you essentially have an in-home Premium Protection plan for $10 less. You just don’t get the four wall buttons or the lockbox.

In-car plans

There aren’t as many in-car medical alert systems on the scene, so pricing in this space is less defined. Compared to systems like OnStar though, Bay Alarm Medical’s costs seem on point. And we like that you can package the in-car system with an in-home or GPS device with the 360° Protection plan.

Equipment

Most of Bay Alarm Medical’s equipment is pretty standard. It looks standard too—it’s not space age-esque, and the wristbands and pendants have nice, big buttons for easy pressing. It is a bit bulky.

The exciting equipment is the stuff you don’t always see from medical alert brands, like the car alarm device.

Car alarm device

If you get in a car crash, the device sends out an alert. You don’t even have to call the police. The device already comes with a good-sized button, but higher-tier plans come with an extra, GPS-enabled button.

Bay Alarm Medical In Car

Photo source: BayAlarmMedical.com

Wall buttons

These are a nice addition to the in-home Preferred Protection and Premium Protection plans. Each of the four buttons included is emblazoned with a big red HELP. Place them around the house as extra security in case you’re injured. For example, if you normally wear a fall detection device but take it off at night, you can place the wall buttons near the floor on either side of your bed. You fall out—you press a button—you get help.

Lockbox

One problem with medical alert systems is that sometimes emergency medical personnel have to break a door or a window to get into a home. This lockbox, which is included in the in-home Premium Protection plan, is a way around that. You can keep your key inside and guard it with an access code. Bay Alarm Medical will keep the code on file, and it’ll relay the code to anyone who responds to an alert at your home.

Vial of life

Each initial Bay Alarm Medical package comes with a free “vial of life,” which is a magnetic container. You put your medical history in it and pop it on your refrigerator door. If emergency responders ever come knocking, they can just grab your information from the vial.

Photo source: BayAlarmMedical.com

Features

We’ve mentioned the prorated refunds, the price-lock guarantee, and the opportunity to add a second pendant for no extra monitoring cost. Here are a few other things that make Bay Alarm Medical stand out.

Bay Alarm Medical fall detection necklace

15-second fall detection

Fall detection is there in case a user falls, goes unconscious, and is unable to press their wearable device button. It means you can get critical help even when you can’t ask for it.

Since these devices are often oversensitive, Bay Alarm Medical’s fall alert device has a failsafe to reduce false alarms. It’ll wait 15 seconds after a fall to contact Bay Alarm Medical, and if the user stands up in that time it aborts the alert.

But the device might mistake some sudden movements as standing up. If conscious, the wearer can still get help by waiting 15 seconds before moving. If the device doesn’t go off after 15 seconds, they can press the button and ask for help.

ASL Take Note

Bay Alarm fall detection

The 15-second fall detection system shouldn’t cause any problems in most cases, but it may not be useful for some people, like those who experience epileptic seizures.

US call centers

Bay Alarm Medical has three call centers located in California, Utah, and Idaho. The California location is Bay Alarm Medical’s headquarters and where it handles day-to-day operations, customer service, technical support, consultations, and more.

The Utah and Idaho locations serve as emergency medical monitoring centers. Both are CSAA Five Diamond Certified and are available 24/7. (Being CSAA Five Diamond Certified means the brand follows a strict set of standards for monitoring services.) If one station goes offline due to a power outage or some other issue, the other station can provide emergency coverage.

System tests

Bay Alarm Medical makes sure your system is up and running by checking the medical alert device signal at the end of every week. It also recommends you test your system once a month by pressing the emergency button and waiting for a dispatcher to respond, then telling your dispatcher you’re just testing your system.

This way, you know someone is looking out for you when you need it.

Multiple languages

Medical safety is for everyone, so we like to see devices that offer more than one language. Bay Alarm Medical offers service in 170 languages, from English to Maltese to Yupik. The user’s primary language is kept on file so that the customer service reps can connect a user with an interpreter. Customer service reps are trained so that they can recognize an urgent tone of voice, even when they don’t know the speaker’s language.

Customer service

Bay Alarm Medical has positive customer service reviews. We spoke briefly with a representative who was polite and helpful. We also noticed that on review websites, the brand answers each concern with a personalized message instead of using a form response.

In older reviews, customers pushed back against Bay Alarm Medical’s policies at the time, like a trial period of just 14 days and a refusal to prorate canceled service. Written responses to complaints were wooden, only making customers angrier. Since then, the customer service has undergone a transformation. Bay Alarm Medical increased the trial period to 30 days, began refunding service, and started leaving understanding and personalized responses on review websites. We’re impressed by the change!

Bay Alarm Medical vs. the competition

Here’s how Bay Alarm Medical compares to top competitors.

Bay Alarm MedicalMedical GuardianLifeFoneMobileHelp
Lowest monitoring price$19.95/mo$29.95/mo.$24.95/mo.$19.95/mo.
Basic range1,000 ft.1,300 ft.1,300 ft.400 ft.
Minimum price for fall detection$29.95/mo.$39.95/mo.$29.95/mo.$29.95/mo.
Fall detection range800 ft.1,300 ft.1,300 ft.400 ft.
Battery backup32 hrs.30 to 32 hrs32 hrs.24 hrs.
WarrantyMust purchase protection planLifetimeLifetimeNone
App
Yes

Yes

Yes

Yes
Landline connection
Yes

Yes

Yes

No
Cellular connection
Yes

Yes

Yes

Yes
Learn moreVisit SiteView PlansView PlansView Plans
Lowest monitoring price
Basic range
Minimum price for fall detection
Fall detection range
Battery backup
Warranty
App
Landline connection
Cellular connection
Learn more
Bay Alarm Medical Medical Guardian LifeFone MobileHelp
$19.95/mo $29.95/mo. $24.95/mo. $19.95/mo.
1,000 ft. 1,300 ft. 1,300 ft. 400 ft.
$29.95/mo. $39.95/mo. $29.95/mo. $29.95/mo.
800 ft. 1,300 ft. 1,300 ft. 400 ft.
32 hrs. 30 to 32 hrs 32 hrs. 24 hrs.
Must purchase protection plan Lifetime Lifetime None

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes
Visit Site View Plans View Plans View Plans

Data effective 05/24/2019. Offers subject to change.

Bay Alarm Medical definitely falls short next to the 1,300-foot ranges of Medical Guardian and LifeFone. Not every user needs that big of a range though. A thousand feet with 800 feet of fall detection may be enough for you if you have an apartment or a modest home or yard. The lack of a lifetime warranty is also a strike against Bay Alarm Medical, though protection plans are available for $5 a month.

Next to MobileHelp, Bay Alarm Medical is generally the better choice unless you need on-the-go capabilities in your basic package.

Our recommendation

We think Bay Alarm Medical is a competitive option for anyone looking for a medical alert system device. For what you get, it’s a good price, and it holds its own against other top-ranked brands.

If you think Bay Alarm Medical is worth taking a chance on, visit its website to get the ball rolling.

Contributing author: Kimberly Alt

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