We’ve all been there: you log in to your email and see that one of your favorite websites has been hacked. Fortunately, your account information wasn’t among the list of those compromised this time, but without identity theft monitoring, you’re putting yourself at risk for identity theft next time.
IDShield can relieve some stress by monitoring your identity around the clock. With affordable plans for families, it can cover everyone in your household. However, if you want credit monitoring, you may want to consider other identity theft protection services, because IDShield’s options are limited. Learn more about IDShield and find out if it will be a good fit for you and your family.
- Offers a $5 million service guarantee
- Protects up to 10 people for less than $20 per month
- Doesn’t require plan upgrades to get better coverage
- Has a free mobile app
- Offers 24/7 emergency assistance with a private investigator
- Has no mail list removal assistance
- Does not monitor credit history reports or computer security
- Monitors credit from only one bureau (TransUnion)
IDShield offers a few features that make it stand out from its competitors.
$19.95 Family plan
The Family plan covers up to two adults and eight minors. Most identity theft protection companies charge an extra fee per person after the first one or two. However, IDShield’s Family plan is a flat rate of $19.95 per month whether you have two children or eight children. This rate is extremely uncommon in the ID theft protection industry, so if you want to protect your whole family, IDShield is definitely worth considering.
IDShield’s app is free and has great reviews on both Google Play and the Apple App Store with average ratings of nearly five stars. When IDShield detects suspicious information, it alerts you immediately via the app so you can take action right away. You can also use the app to log in, see your credit rating, and get in touch with a private investigator if anything looks off. Customers love the functionality of the app and the convenience of checking on their identity while they’re on the go.
$5 million service guarantee
IDShield is the only identity theft protection company with a $5 million service guarantee, meaning the company will spend up to $5 million on private investigators, submitting paperwork to all three bureaus, etc., to restore your identity. Some of the $5 million may also go toward paying debts that were incurred in your name by an identity thief. It’s important to note that none of the $5 million will be given directly to you for relief.
Still, having your identity stolen can be pretty expensive for victims, so we like that IDShield allows this service. There is no additional fee for the $5 million service guarantee—it is included with every IDShield plan.
High-level coverage with basic level
Most identity theft protection services offer various levels of coverage, requiring you to upgrade plans to have some items monitored. IDShield, however, has one package for individuals and one package for families, and they both monitor all of the same things. This means you don’t have to pay for a higher-priced package to monitor your medical information, bank accounts, or other important aspects—they’re all included in both packages.
Why IDShield ranked #3
Limited credit monitoring options
IDShield doesn’t offer as many credit monitoring options as its competitors. It monitors only one bureau, TransUnion, while most identity theft protection companies have the option to monitor all three bureaus. IDShield monitors only one bureau to help keep prices low, and it claims that if theft occurs, it will show up in all three bureaus.
However, we think it’s important to have an identity theft protection service that monitors from all three bureaus because sometimes one bureau receives information that the other two don’t. Since most of IDShield’s competition offer more comprehensive credit monitoring, it lost some points in this category.
IDShield is missing some features customers have come to expect from an ID theft protection service. IDShield doesn’t offer mail list removal assistance, credit history report monitoring, or computer protection software. While these features may not be as vital as monitoring your Social Security number, we think they’re still worth including.
IDShield offers two plans, Individual and Family, which have identical coverage. The only difference is that the Family plan covers up to two adults and eight minors, while the Individual plan covers one adult. The Individual plan costs $9.95 per month, and the Family plan costs $19.95 per month. Below are some examples of what features IDShield offers and what it monitors for each person on your plan:
- Personal information (Social Security number, driver’s license number, date of birth, full name, social media accounts, up to 10 phone numbers, street address, up to 10 email addresses, etc.)
- Financial information (loan and lease information, up to 10 bank accounts, up to 10 credit cards)
- Public record information
- Passport number
- Criminal record information
- Fraud monitoring and alerts
- Stolen wallet assistance
The only way to reach IDShield’s customer service is through phone. The phone’s menu options are designed for people with IDShield accounts, so it can be a bit tricky to get ahold of a person if you don’t have an account, but it is possible. It took me around two minutes to get through the menu, then I was connected to a representative immediately. I was pretty impressed, because once I figured out the numbers, I had no wait time at all.
The representative I spoke to was very kind and quick to answer my questions. I was impressed with her attentiveness and the fact that she didn’t push me to sign up for an IDShield account. Overall, I was left with a positive impression of IDShield’s customer support and would feel comfortable calling in with any issues if I were a customer.
Based on online reviews of IDShield, customers are happy with their service. IDShield has an overwhelming number of positive reviews compared to negative reviews. Negative reviews aren’t consistent in their complaints but cover things like customers receiving spammy emails, difficulty canceling, and an inability to reach a real person on the phone. Positive reviews mainly consist of customers stating IDShield alerts them of any questionable behavior and resolves issues quickly.
Why is identity theft protection important?
Every 2.5 seconds, a person’s identity is stolen. Identity theft is a growing epidemic, and a service like IDShield lets you monitor your identity and catch fraudulent activity before it gets out of control. If a criminal gets ahold of your name and Social Security number, you could be in a whirlwind of stress and problems. Fortunately, IDShield has a resolution service to help you get back on your feet should your identity be stolen.
IDShield is among the best
IDShield is in our top three companies for best identity theft protection reviews. Some things that landed it in our best picks are its $5 million service guarantee, low prices, affordable Family plan, and comprehensive identity theft monitoring. We recommend checking out the best identity theft protection reviews article linked above to see how IDShield stacks up against other companies.
Would you trust IDShield with your identity?