Frontpoint Security is our pick for 2018’s best home security system. This year marks Frontpoint’s 10th year topping our rankings, now with an impressive 4.2 out of 5.0 score. Our comprehensive Frontpoint review will explain how Frontpoint Security continues to hold onto its winning streak—and help you decide if Frontpoint is the right security system for you.
- Excellent customer service
- Quick and easy DIY installation
- 100% cellular monitoring
- Crash and Smash Protection
- Z-Wave home automation integration
- 30-day money-back guarantee
- Low-pressure sales approach
- Easy relocation
- No landline or broadband options
What sets Frontpoint apart?
Top-notch customer service
Frontpoint Security stands out from the competition when it comes to customer service. When you call Frontpoint’s support team, you can expect to get straightforward, quality help. The representatives take time to listen and ensure you have the answers you need. There are no pushy sales pitches, just thorough help. Knowing you have Frontpoint’s stress-free support just a phone call away will help you sleep a bit easier.
100% cellular monitoring
Like the top competition, Frontpoint Security uses 100% cellular monitoring. This means your system won’t be affected by power outages or cut lines, making cellular the safest type of monitoring. It’s worth noting that cellular monitoring doesn’t always work well for rural homes, but it will work for the vast majority of households.
Frontpoint Security doesn’t offer professional installation—it’s all DIY. For most people, this is a great way to save on installation costs. Setting up your system is a simple process, and Frontpoint’s customer service team will walk you through setup on the phone and answer any questions you have. This quick DIY installation also means it’s easy to move your Frontpoint system, making it a reasonable security system for renters. If you’re set on professional installation, however, Frontpoint might not be the best choice for you.
How much does Frontpoint cost?
Frontpoint offers three base packages. You can add equipment and customize the packages to meet your needs—Frontpoint’s great customer service makes this easy to do.
Each of Frontpoint’s packages comes with a 36-month contract. That’s pretty standard in the home security industry, but it’s something you should be aware of up front.
|Website||View plans||View plans||View plans|
|Equipment and activation fee||$99.00||$199.93||$199.93|
|Contract length||36 months||36 months||36 months|
While Frontpoint doesn’t offer the cheapest monitoring around, we think it’s worth the cost. Frontpoint has unparalleled customer service, a good range of home automation devices and compatibility options, and features like Crash and Smash Protection. Plus, you save money on system setup. Because installation is all DIY, you don’t have to pay any costly installation fees.
Equipment and features
If you want just basic monitoring, the Protection package provides basic—but solid—service. The Interactive package offers more features, and the Ultimate package offers the most. Here are some of the features that might be worth upgrading for.
Want a security system with great home automation capabilities? Frontpoint is Z-Wave compatible. Many popular brands use Z-Wave technology for their smart devices, including GE, Honeywell, Kwikset, and Schlage. That means that a Frontpoint security system will play nicely with your smart locks, thermostats, and lights. You can control your automated systems from anywhere with Frontpoint’s mobile app.
Crash and Smash Protection
Frontpoint uses Crash and Smash Protection, which alerts the monitoring station even if an intruder destroys your control panel. With Crash and Smash enabled, the security system enters alert status immediately upon being triggered. If the alarm is false, you can easily disarm your system with your secret security code. If you don’t disarm the system with your code right away, the system will assume there’s been an intrusion and will alert the monitoring station—even if your control panel has been smashed and sends no further signals.
It’s easy to keep an eye on things when your security system has cameras. Frontpoint’s Ultimate monitoring package lets you stream live video from your home cameras—indoors and out. Frontpoint’s security cameras record HD footage, and they can even see in the dark thanks to infrared capabilities. Everything the cameras record is saved and viewable from the app, which saves up to 1,000 video clips per month. Old ones are automatically replaced with newer ones, so be sure to download clips you want to save onto your computer.
|Website||View plans||View plans||View plans|
|Monitoring method||100% cellular||100% cellular||100% cellular|
|Crash and Smash Protection|
Video review: Frontpoint Security wins best home security system
Frontpoint equipment breakdown
|Website||View plans||View plans||View plans|
|Motion detector||Additional detectors $64.99 each||Additional detectors $64.99 each||Additional detectors $64.99 each|
|Door or window sensor||Additional sensors $32.99 each||Additional sensors $32.99 each||Additional sensors $32.99 each|
|Keychain remote||$29.99 each||Additional remotes $29.99 each||Additional remotes $29.99 each|
|Light control||Additional controls $49.99 each||Additional controls $49.99 each|
|Automated door lock||$200.00||$200.00|
|Glass break sensor||$74.99 each||$74.99 each||$74.99 each|
|Smoke & heat sensor||$64.99 each||$64.99 each||$64.99 each|
|Flood sensor||Additional cost $44.99 each||Additional cost $44.99 each||Additional cost $44.99 each|
|Wi-Fi doorbell camera||$189.99||$189.99|
|Wireless indoor camera||$129.99 each|
|Wireless outdoor camera||$379.99 each|
|View plans||View plans||View plans|
|Additional detectors $64.99 each||Additional detectors $64.99 each||Additional detectors $64.99 each|
|Additional sensors $32.99 each||Additional sensors $32.99 each||Additional sensors $32.99 each|
|$29.99 each||Additional remotes $29.99 each||Additional remotes $29.99 each|
|Additional controls $49.99 each||Additional controls $49.99 each|
|$74.99 each||$74.99 each||$74.99 each|
|$64.99 each||$64.99 each||$64.99 each|
|Additional cost $44.99 each||Additional cost $44.99 each||Additional cost $44.99 each|
Our experience with Frontpoint
We’ve been consistently pleased with our positive interactions with Frontpoint over the years, and it continues to impress. The reps we spoke with were friendly and informative. Rather than pressure us into a sale or push us toward specific options, these reps listened to our concerns and then addressed our needs. We asked for specific information about Frontpoint’s equipment specs and feature availability, and they patiently answered every question we had.
Our interactions with Frontpoint have been a refreshing change of pace from the pushy and brisk calls we so often experience with home security system reps.
At our request, Frontpoint provided us with free testing equipment we put to use and configured in several ways. Installation was just as simple as promised. We referred to the user guides on Frontpoint’s website to set up our system, but you can also call to have customer service walk you through the process. Peel-and-stick sensors make it fast and painless. Likewise, we liked that Frontpoint uses high-quality Alarm.com equipment that comes with a three-year warranty. We found the system easy to configure and use—even if you’re not a tech expert.
What do customers say?
Compared with the other home security providers we evaluate, Frontpoint has significantly fewer negative reviews.
Positive reviews praise Frontpoint’s customer service, easy DIY installation, and mobile control options. Negative reviews generally mention the industry-standard three-year contract duration and high monitoring prices.
“Recently purchased a security system for the home. Didn’t know where to start read a lot of reviews and decided on Frontpoint. I couldn’t be happier. Customer Service was great they walked me through the entire set up process. No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up. Another great feature is I can control everything from my iPhone with the downloaded app.” —David M., Yelp, 1/15/2018
“FrontPoint has been amazing from the beginning. First off, yes they do require you to sign a three year agreement (may be different now) but you have sixty days to return the system if it doesn’t suit your needs. However; I was totally impressed with how the system arrived, the easy set-up, and guidance provided by customer service during installation. Better yet, when we moved, a free moving kit arrived with new adhesive, signs, and window decals in a very sturdy box for moving day! Impressed again. Oh and the response time for alarms… instant! Seriously, we have accidentally set our alarm off a few times and the phone rings just as quick as the alarm goes off. Hands down one of the best, most customer-focused companies I’ve dealt with. I couldn’t ask for a better security company!” —Josh E., Better Business Bureau, 11/18/2017
“They use high pressure sales tactics to get you to sign a contract. Once IN that contract they will try to get away with as much as they can. I’ve been double billed several times and had to spend hours on the phone. They owed me a refund for equipment I decided to return and instead double charged me. I talked to a supervisor and they told me that since no issue was with the service I could not end my contract. After 45 minutes on the phone they insist that a billing issue has nothing to do with them or the contract. CANNOT RECOMMEND.” —Barry L., Yelp, 8/7/2017
“After sending back faulty equipment and having at least 3 false alarms, 2 of which resulted in the police coming to our house, I am fed up with Frontpoint. The customer service reps I spoke with were always nice and helpful, but unfortunately that does not make up for terrible equipment.” —Kerrie, Consumer Affairs, 9/7/2017
Why we recommend Frontpoint
For the past 10 years, Frontpoint Security has set itself apart in our rankings with its outstanding customer service, not to mention its quality equipment and flexible options. While it may not be the cheapest home security system out there, we believe that you get what you pay for with Frontpoint. That’s why we named Frontpoint Security the best home security system again in 2018.
If DIY installation just isn’t your thing, or if cellular monitoring doesn’t work for your home, then check out our other recommended security systems for 2018. Otherwise, Frontpoint is a great choice for most homes.
Be sure to use our Home Security Package Selector to see how Frontpoint’s packages compare to the competition.
Have you used Frontpoint? Tell us about your experience in the comments!