Frontpoint Security prices
You’ve got three monthly monitoring packages for your Frontpoint alarm system. The tiers are structured similarly to Vivint’s.
Frontpoint’s Protection plan gives you a basic security system without smart home features. It monitors your control panel, motion detectors, and door/window sensors. Like Vivint’s base plan, the Protection plan also includes smoke, heat, and carbon monoxide monitoring to keep an eye on your entire home.
Frontpoint also includes Crash and Smash Protection, which protects your control panel’s communication with the monitoring center if someone tries to bust it. Unfortunately, Frontpoint doesn’t give you mobile access with this plan.
Interactive is Frontpoint’s introduction to smart security and is the Frontpoint plan we recommend for most people. You get everything from the Protection plan plus mobile app access so you can arm, disarm, or check in on your alarm system from anywhere. It also integrates a smart thermostat.
Take everything from the Interactive plan, add smart home devices and video monitoring, and you’ve got the Ultimate plan. With this plan, you can control your lights, get an automated door lock, use a doorbell camera, and watch live video on your Frontpoint app.
Frontpoint prides itself on quality customer service. It claims this is one of the reasons its customers keep their security systems long after their initial contract ends. Frontpoint’s customer support hours vary a little between weekdays and weekends:
- Monday–Friday: 8 a.m.–11 p.m. Eastern
- Saturday–Sunday: 10 a.m.–7 p.m. Eastern
Although Frontpoint has limited customer service hours, its employees know their stuff. They stand out for being knowledgeable, well trained, and just plain helpful, which you don’t always get from companies that outsource their customer support services.
>>Read our full Frontpoint review.