Frontpoint vs. Protect America | Compare Systems and Choose Your Favorite

Our pick
Frontpoint
Frontpoint
Plans starting at 
$44.99
/mo.
Runner-up
Protect America
Protect America
Plans starting at 
$19.99
/mo.
Security System Products
Last Updated: November 18, 2019

Frontpoint updated its contract terms, pricing, and package offerings on November 18. The brand no longer requires contracts, but its lowest monitoring price increased by $10.

Overview

We usually recommend Frontpoint over Protect America because it offers simpler packages, more transparency, and no contracts.

But Protect America could be the right option if you need ultra-cheap monthly monitoring or an alternative to a cellular system.

Below we’ll compare the two companies in a bit more detail so you can choose the right system for your security needs and budget.

Comparison table

Data effective 11/18/2019. Offers and availability subject to change.

*Price for landline monitoring. Lowest price for cellular monitoring is $41.99 a month. All Frontpoint plans include cellular monitoring.

Price

Monthly monitoring

Frontpoint’s lower-tier plans cost more than Protect America’s base plans, but once you get into the higher-level packages with better features, Frontpoint's highest-tier plan is more affordable.

  • Frontpoint plans range from $44.99 to $49.99 per month and all include cellular monitoring.
  • Protect America plans range from $19.99 to $54.99 per month, but you have to pay at least $41.99 a month to get cellular monitoring.
Our Choice
We recommend cellular monitoring
Cellular monitoring is more secure than landline monitoring, so go that route when you can.

Additional fees

Both Frontpoint and Protect America sell DIY install systems, so you don’t have to worry about installation fees with either company.

Both Frontpoint and Protect America sell DIY install systems, so you don’t have to worry about installation fees with either company.

Pros and cons

Frontpoint

Pros
  • Pro BulletSimple, straightforward purchasing process
  • Pro BulletLonger trial period and more lenient cancellation period than Protect America
Cons
  • Con BulletPricier lower-tier plans

Protect America

Pros
  • Pro BulletAlternatives to cellular monitoring for customers in rural areas
  • Pro BulletMore affordable lower-tier plans
Cons
  • Con BulletComplicated package structure

Features and equipment

For the most part, Frontpoint and Protect America offer similar equipment. Both companies use some Alarm.com equipment, which means you’d probably get the same sensors with either company. Both companies offer lifetime equipment warranties, so you don’t have to stress about extra costs if your equipment stops working.

However, Frontpoint has a special hub that makes it easier to sync third-party products with your system, giving it a slim edge over Protect America when comparing equipment.

Frontpoint Equipment

Frontpoint equipment with special hub (center)

Frontpoint and Protect America also offer similar technical features, such as video monitoring and mobile access. Frontpoint offers easier smart home syncing, while Protect America offers more monitoring options beyond cellular (important in rural areas where cell coverage is weak).

Customer service

Frontpoint has a slightly better customer service reputation than Protect America, but both companies have good customer support.

Neither company offers 24/7 customer service. Frontpoint has a bit more availability than Protect America, but not much. Protect America evens things out by offering live chat—a service Frontpoint lacks.

Frontpoint customer support hours:

  • Phone: Mon.–Fri. 8 a.m.–11 p.m. EST, Sat.–Sun. 10 a.m.–7 p.m. EST

Protect America customer support hours:

  • Phone: Mon.–Fri. 8 a.m.–9 p.m.; Sat.–Sun. 9 a.m.–7 p.m.
  • Chat: Mon.–Fri. 7 a.m.–11 p.m.; Sat.–Sun. 9 a.m.–7 p.m.

 


Installation

Both companies send you your equipment to install yourself. Most of that equipment is very easy to install, and a lot of it uses stickers for quick placement. You’ll probably be able to install everything in under an hour without pulling out your tool set.

Cancellation policies

Frontpoint no longer requires contracts, making it easy to cancel at any time. By contrast, if you cancel your Protect America plan before the contract is up, the company requires 100% buyout.

Trial period

Frontpoint offers a 30-day trial period while Protect America offers 15 days.


Our recommendation

Choose Frontpoint if you want no commitment for higher-end features. Frontpoint has a great industry reputation, easy-install equipment, and reliable customer support. In the higher-tier plans, you’ll get more for your money with Frontpoint than you would with a Protect America plan.

Choose Protect America if you need an affordable alternative to cellular monitoring. Protect America is one of the only companies left to offer multiple types of monitoring. This means it offers inexpensive landline options that other companies don’t. It also means you can get a security system even if there’s not good cell coverage near your home.