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iSmartAlarm Review

iSmartAlarm is an affordable self-monitored security system that offers plenty of flexibility in its packages to match the needs of any home.

Overview

If you’re in the market for a DIY, self-monitored home security system, it’s worth taking a look at iSmartAlarm. It’s one of the leaders in the self-monitored security space alongside brands like Canary and Arlo. And for the most part, we find iSmartAlarm to be pretty competitive within the DIY security market.

iSmartAlarm pros and cons

Pros

  • One-time reasonable fee
  • Easy DIY setup
  • Straightforward self-monitoring
  • Aesthetic hardware

Cons

  • No option for professional monitoring
  • Poor home automation integration

iSmartAlarm package options

Package namePriceView package
Starter$149.99View package
Preferred$199.00View package
Plus$199.99View package
Deluxe $249.95View package
Smart Home Video$299.99View package
Pan & Tilt Smart Home Video$349.99View package
Package name
Starter
Preferred
Plus
Deluxe
Smart Home Video
Pan & Tilt Smart Home Video
Price View package
$149.99 View package
$199.00 View package
$199.99 View package
$249.95 View package
$299.99 View package
$349.99 View package

Data current as of 12/11/2018. Pricing and packages are subject to change. 

iSmartAlarm discounts

iSmartAlarm offers up coupon codes for some of its more expensive security system packages, so don’t let the initial prices above deter you before you check the website.

iSmartAlarm offers up coupon codes for some of its more expensive security system packages, so don’t let the initial prices above deter you before you check the website. Discounts are subject to change, but at the time of writing this, both video bundles are discounted 40% or more.

What package should you get?

Every iSmartAlarm package starts with the CubeOne, the main hub for the iSmartAlarm system. From there, systems scale up from the Starter package to the more advanced systems with video integration.

Even for those with the simplest security needs, we wouldn’t recommend the starter package. Unless you’re living in a small apartment, you probably won’t have enough equipment to effectively monitor your home.

That said, we definitely recommend spending a little more to get a camera and add video integration to your system. The video integration will give you a much better idea as to what’s going on at home while you’re not there.

Our experience

Easy setup

To get a feel for the setup process I brought an iSmartAlarm system home for the day. From the time I started the unboxing I set up the iSmartAlarm system within an hour. The contact sensors worked out of the box and adhered directly to my windows, doors, and frames. The motion sensor and Spot+ camera came with mounting plates and screws, but the Spot+ can also stand freely on a shelf or table.

Minor video troubles

Although the CubeOne and sensors were easy to get up and running, I had a little more trouble getting the video to work correctly with the Spot+ camera. At first I had a hard time connecting the camera to my iSmartAlarm system. But once I moved the camera to a different location closer to the router it connected.

I have a pretty decent internet speed and the camera still had trouble connecting from the other side of the room. Depending on your home Wi-Fi, you might run into the same issue. It could have been a fluke, but it could also limit your video placement options in your home.

Straightforward mobile app

The iSmartAlarm mobile app is admittedly barebones, but I had no trouble using it as intended. iSmartAlarm’s app functionality had some issues in the past but those were fixed when I tested. I had a pretty smooth experience controlling the system from my phone.

iSmartAlarm App Screenshot

The iSmartAlarm app shows which doors are open and closed

iSmart Alarm App Screenshot

Control the iSmartAlarm system from your the app

Notable equipment

In addition to the base packages noted above, iSmartAlarm offers a whole bunch of extra devices that you can integrate into your security system and smart home. Some extras include a key tag that allows you to control the system without the app, a keypad that lets you control the system from within your home, and a smart switch outlet that allows you to control appliances and electronics from anywhere.

CubeOne

The CubeOne is a hub between your router and the iSmartAlarm devices throughout your home. It also works as the alarm for your system when your system detects a break-in, setting off a loud alarm that you can deactivate in the app.

Once you connect the CubeOne to your router, the rest of the system is wireless (unless you have a video package). The CubeOne acts as a link between your router and the wireless equipment throughout your home.

Spot+ camera

There’s something cute about iSmartAlarm’s small, box-like Spot+ camera. But above all else, this is a versatile camera loaded with useful features like HD video, night vision, and two-way audio in case you need to communicate with your kids or pets back home. This camera is handy enough that we’d recommend spending the extra money on a package that includes video.

Motion sensor

iSmartAlarm motion sensors can detect movement up to 30 feet away, giving you plenty of options for setup locations in your home. The motion sensor can be set to trigger the CubeOne’s alarm as soon as it detects a motion. That might not be ideal if you have pets roaming around the house at night, but it can be a nice added layer of security in conjunction with contact sensors.

Contact sensors

Every iSmartAlarm security package comes with two or more wireless battery-powered contact sensors. These sensors work on windows, doors, and cabinets so you can remotely monitor for unexpected entries. From the app you can set them to either trigger a 110 dB alarm or a much gentler chime for your doors.

View all equipment

Customer service

iSmartAlarm gets mixed reviews from its users. A majority of its reviewers favorably note they’re very easy to set up and operate. And those reviewing iSmartAlarm negatively most often run into equipment glitches and are frustrated with the company’s customer support.

Do we recommend iSmartAlarm for DIY home security?

ASL Insider Tip

If you’re looking to go the DIY security route, iSmartAlarm offers premium equipment with plenty of flexibility to make its systems work for any home. Not only that, but its equipment is easy to set up and operate, which is often not the case with self-installed, self-monitored systems.

While we found the starter package to be too light on equipment for anyone’s needs, the Plus and Deluxe packages should give you all the tools you need to help secure your entire home. And as we mentioned above, we think it’s worth the extra money to get your hands on the Spot+ camera.

Of course, if you’re not sold on a self-monitored security system, or if you’d prefer the reassurance that comes with a 24/7 professionally monitored security system, take a look at our list of the best home security systems.

Do you use iSmartAlarm for your home security? We’d love to hear your thoughts in a comment below.

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25 responses to “iSmartAlarm Review”

  1. Hi there, we’re sorry to hear about what you’ve been experiencing with iSmartAlarm. It’s frustrating when the system you’ve set up to prevent intrusions fails. We’ll make sure to take your feedback into account when we edit our review for this page. Are you considering a new camera? If so, what one are you thinking about using?

  2. If you set your camera to detect motion only, for example, and set it so that NO SIREN is triggered, you may find that none of my 3 SPOT cameras work the way they should. They work sometimes, after I reinstall them, at times, but they stop working. There is a serious flaw with them and I’m not sure they know what it is since this was brought to their attention months ago by other users.

  3. Excellent so far. easy set up. Spot camera works great. Notifications are quick. Bought the extra Keypad which is perfect for the kids. Siren is plenty loud enough. Definitely worth the price. Exactly what I was looking for. Wish they had a web browser interface though.

  4. The base product works fine. The Keep camera so far is OK. The Keep Pro camera is NOT functional. Can NOT connect over LTE service for example. Several emails, phone calls over the past weeks has received limited response at first, now NO response.
    I would search for another company that is responsive and has functional cameras which are required for a self monitored system.
    This is posted April 2018.

    • Ive had issue: Spot camera does not detect motion and thus does not trigger the video. It has worked a few times but I need to keep reinstalling it. I spent 500 CDN on this system and it is really useless. Now the camera does not record video when intruder enters apartment, as it used to. Company told me they are aware and trying to resolve issue, but so far they have not replaced it, returned my money, or offered any sort of fix.

  5. Hey Ben, thank you so much for taking the time to share your experience with the iSmartAlarm. Your feedback is so helpful in assisting readers decide towards iSmartAlarm, or another monitoring platform. We’re glad that you haven’t had problems regarding delayed security camera notifications, and appreciate you sharing that it might not being as big a deal to some. Let us know if anything changes with your system!
    Best,
    – Amy

  6. Hey there – As far as our research goes, cloud videos should be deleted to make room for new cloud videos. According to their website, this can be adjusted in settings. They list the steps for adjustment like this:
    – Expand Spot’s base and insert a microSD card into the slot underneath Spot.
    – Launch the iSmartAlarm app and go to Cameras
    – Select your camera, then tap Settings -> Video Recording -> SD Card Storage
    – Enable Continuous Recording and/or Cloud Video Backup
    I hope this helps! Best, -Amy

  7. Hi Jay – Thanks for weighing in and sharing your experience with us. We’re constantly re-evaluating our reviews to ensure they are as up-to-date as possible with our research and findings. Best, Lia

  8. Total junk. Spot cam is impossible to get connected to the cube . Customer service number is ALLWAYS not in service when you call ..This is going right back to best buys

  9. I see a few facts here that need to be corrected. I’ve had the system since 10/2015 and there have been lots of improvements, although I’ve been a reasonably happy customer from the beginning. With the iCamera KEEP, you’ve never had to be in the app to capture an intruder. That would make a self monitored system useless. The camera only records if it detects motion with it’s built-in motion sensor though. It will record 10 second clips to the cloud as long as there is motion being detected. You don’t have to open the app to capture an intruder. And by the time they get to the KEEP, it has likely recorded the intruder and uploaded it to the cloud. That can’t be stopped once it starts.

  10. Can anyone living in the house with you, like a roomate for example, access the camera for their own use? Are they notified on their phone that the camera has been installed on the wifi network? I’m just using the spot.

      • Not sure what you mean, “system doesn’t come whenever motion detectors sense motion” you must mean doesnt come on? I agree, when I installed this system, it seemed fine, then I decdided to monitor my backyard as their were some homeless people/addicts using the back of the house for some purpose. Then I turned on the Motion detect for one of the cameras, and ignored the SIREN alert. That means when motion is detected, it should trigger the video recording. Sadly, for the past few months, even though I have switched my two other cameras to that spot, it rarely if ever works.
        Ismartalert says they know of this issue and are working to fix it, but really, it has been months, ive worked for software makers companies and it doesnt take months to fix this. And, what worries me even more, is that now the video is no longer triggered on another camera, when I leave ARM the system. On two occasions my friend enters, and he doesnt have his remote tag so the alarm goes off, but the camera in my living room no longer records the intruder (my friend). That is serious bad, so there are SERIOUS issues with ismartalarm alarm.

  11. The best part – their cloud for cameras is free and their cameras are the cheapest. The worst part – they do not have integration available with ANY other devices (e.g. based on z-wave or Apple HomeKit). They are working on it but there is not much news from their side,say, if the compatibility upgrade will require hardware upgrade, when we can expect this integration, etc. If my need is integrated home automation solution using all cameras and switches, then I need to think this as use and throw solution in case they require hardware upgrade later. They need to show some aggression in their Business and IT strategy.

  12. Just wanted to say that I have had this system for well over a year now, with two iKeep cameras. I like that it actually rings your phone to notify of alarms, and that it monitors battery life. I have only replaced one battery so far, on a door we use many times daily. This is one of the best products I have ever used, and I appreciate its design, simplicity and function. It has been 100% reliable so far, but I have a high-quality wifi system which makes everything work better.

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