Link Interactive is one of the best DIY home alarm systems if you’re big on customization. It has the most equipment options of any security system we reviewed and its systems come with versatile contract options and transparent prices. But you may run into issues with support: Link Interactive has shorter customer service hours than its competitors.
Link Interactive Home Security Review: Customizable Packages and Transparent Pricing
Link Interactive is a DIYer’s dream. It lets you customize your security system exactly the way you want it, and you have to pay only for the equipment you choose.
It also offers highly flexible contract terms and a solid reputation in customer service—though agents are available during limited hours—and some customer say the system can be difficult to install.
Link Interactive pros and cons
- Shorter contract options that competitors
- Customizable equipment packages
- No activation or installation fees
- Transparent prices
- Video analytics available with Elite package
- Fewer customer service hours than competitors
- Customer complaints about difficulty installing
|Monthly price|| |
|Smoke, fire, CO detectors|
|Video monitoring & analytics|
Link Interactive lists the exact prices for each piece of equipment on its website, so you can see exactly how much an extra sensor or smoke detector will cost you. You start by choosing a control panel—a basic 2GIG Go!Control panel or an upgraded IQ panel for $200 more. From there, you can base your system off a kit or build your own package entirely from scratch.
Link Interactive’s base level prices are fairly standard at $30.99 a month for the Standard plan, which includes basic monitoring equipment. If you want mobile access and home automation, you’ll have to upgrade to the Gold plan at $39.99 a month.
If video monitoring is a high priority for you, Link is one of the cheapest options. Video monitoring is included as part of Link Interactive’s Elite package for only $44.99 per month, whereas most competitors charge around $50 a month for plans that include video.
Link Interactive lets you build out your own equipment packages, so you get what you need without paying extra for gear you’ll never use. The service offers two options: you can sign up for a contract (12, 24, or 36 months), or you can pay up front for the equipment you want and subscribe for monitoring on a month-to-month basis.
Link has also recently added a few new bells and whistles to its plans. It now offers a 180-degree indoor camera with two-way voice—so if your kid at home needs something, they can use the camera to call you on the Alarm.com app.
Link also offers video analytics. In the smartphone app, you can create notifications for certain motions both inside and outside of your home—whether it’s a car, a person, or an animal—and you can choose which of those notifications you’ll get.
Have a new couch that you don’t want your very lovely, very furry dog on? Create a zone around the couch, and Link will notify you when the dog jumps on it. Plus, you can use the aforementioned two-way voice to talk to your pup—and maybe encourage her to lounge elsewhere.
Link has a solid reputation in customer service. The home security company receives an overwhelming number of positive reviews from its customers, with most users raving about their positive customer service experiences. These days, companies that make the customer service process painless are real assets.
The main downside is that Link Interactive has less availability than its competitors. You can call into their customer support center Monday through Friday, 7 a.m. to 10 p.m., CST; and 9 a.m. to 6 p.m. CST on Saturdays. Link also offers 24/7 on-call support. Well, kind of: if you have an emergency after hours, you can call a number and an agent will either pick up or get back to you shortly.
Those hours will work just fine for a lot of people, but that availability can’t really compare with brands like Vivint and ADT, which both offer 24/7 customer support both over the phone and online.
Still, Link Interactive is making up for it in other ways. Its equipment now comes with a three-year-warranty instead of a one-year, which is what it used to offer. This customer-focused change gives us confidence that Link is working to improve its customer experience.
What customers are saying about Link Interactive
The reviews for Link Interactive are largely positive. Most users praise the company’s positive customer service and the equipment’s ease of use. Others find the DIY self-installation confusing, especially for the higher-tier packages that require wiring equipment.
Our recommendation: Take control with Link Interactive
Link might not be our absolute top pick, but it has enough going for it that it’s a good, solid choice for keeping your home safe.
Have you ever used Link Interactive to protect your home? Let us know about your experience in the comments!