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LiveWatch vs. Frontpoint: Compare the Best Cellular Security Systems

ASL Take Note

LiveWatch is now Brinks

In early 2018, Brinks acquired both LiveWatch and Moni. Current LiveWatch and Moni customers can expect the same equipment and services. However, monitoring plans, pricing, and equipment charges may have changed from when this article was originally written.

In this article, we compare LiveWatch to Frontpoint head to head so you can see where their similarities and differences lie. You’ll see that they offer many similar features but where they differ is their reputations and customer service. Both are still good, but one is just a bit better than the other. We hope that our comparison will help you find a security company you are happy with, not only price wise but also service wise.

Key Differences: LiveWatch vs. Frontpoint

Contracts

This is one of the biggest differences between these two companies. Frontpoint requires a three-year contract while LiveWatch requires only one year. The norm for home security systems is three years, so we like that LiveWatch doesn’t lock you in for years of service and they let you decide if you’d like to carry on your service after a year.

Installation

Both companies have a very similar installation process, which is super easy. All plans offered are DIY (self-installed)  and there is no option for a professional to install your system. This means that neither company charges an installation fee. Both systems are preconfigured, which saves you time during the installation process. After you’ve installed your system you then call a rep from the company to run some tests to make sure it’s been installed properly.

Monitoring

Both LiveWatch and Frontpoint systems are 100% cellular, which is that safest and best form of monitoring. The other two monitoring options are broadband and landline. With these systems you can lose connection to the monitoring station if you lose power or someone cuts your cords. With cellular, this isn’t possible. You are still protected when the lights go out and in general, these systems are more dependable

Customer service and reputation

Frontpoint takes the cake on this one. Since the beginning, Frontpoint has had outstanding customer service, making its reputation unbeatable. On the occasion when Frontpoint does receive a complaint, its customer service team is great at resolving it. Also, from our experience, they truly want to help you find a home security solution. Frontpoint is not one of those companies with high-pressure sales tactics.

On the other hand, LiveWatch’s customer service and reputation are no match to Frontpoint’s. The ratio for negative comments is a bit higher for LiveWatch than it is for Frontpoint.

Packages

The table below shows a comparison of LiveWatch and Frontpoint’s packages. Both companies offer three different options at various price points. Some key differences you’ll see are that LiveWatch offers a lower monthly monitoring fee but has higher equipment fees and charges an activation fee. Frontpoint has more equipment to choose from while LiveWatch requires that you buy any home automation equipment through another Z-Wave seller.

Company
Visit WebsiteView PlansView PlansView PlansView PlansView PlansView Plans
Package NameCellular MonitoringMobile ProTotal HomeProtectionInteractiveUltimate
Monthly Monitoring Fee$29.95$34.95$39.95$34.99$44.99$49.99
Equipment Cost$99 for Plug&Protect Basic or $99 for Plug&Protect IQ$99 for Plug&Protect Basic or $99 for Plug&Protect IQ$99 for Plug&Protect Basic or $99 for Plug&Protect IQStarting at $99.95Starting at $99.95Starting at $99.95
Activation Fee$19.95$19.95$19.95NoneNoneNone
Contract Length1 Year1 Year1 Year3 Years3 Years3 Years
Cellular Monitoring
Control Panel
Motion Detection Sensor
Door or Window Sensor
Mobile AppNot AvailableNot Available
Key FobAdditional Cost
Smoke DetectorMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerAdditional CostAdditional CostAdditional Cost
Glass Break SensorMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerAdditional CostAdditional CostAdditional Cost
Lighting ControlMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerNot Available
ThermostatMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerNot AvailableAdditional CostAdditional Cost
Automated Door LockMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerNot AvailableAdditional CostAdditional Cost
Wireless Indoor CameraMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerNot AvailableNot AvailableAdditional Cost
Wireless Outdoor CameraMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerNot AvailableNot AvailableAdditional Cost
Flood SensorMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerAdditional CostAdditional CostAdditional Cost
Freeze SensorMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerMust Purchase Z Wave from Another SellerAdditional CostAdditional CostAdditional Cost
Company
Visit Website
Package Name
Monthly Monitoring Fee
Equipment Cost
Activation Fee
Contract Length
Cellular Monitoring
Control Panel
Motion Detection Sensor
Door or Window Sensor
Mobile App
Key Fob
Smoke Detector
Glass Break Sensor
Lighting Control
Thermostat
Automated Door Lock
Wireless Indoor Camera
Wireless Outdoor Camera
Flood Sensor
Freeze Sensor
View Plans View Plans View Plans View Plans View Plans View Plans
Cellular Monitoring Mobile Pro Total Home Protection Interactive Ultimate
$29.95 $34.95 $39.95 $34.99 $44.99 $49.99
$99 for Plug&Protect Basic or $99 for Plug&Protect IQ $99 for Plug&Protect Basic or $99 for Plug&Protect IQ $99 for Plug&Protect Basic or $99 for Plug&Protect IQ Starting at $99.95 Starting at $99.95 Starting at $99.95
$19.95 $19.95 $19.95 None None None
1 Year 1 Year 1 Year 3 Years 3 Years 3 Years
Not Available Not Available
Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Additional Cost Additional Cost Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Additional Cost Additional Cost Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Not Available
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Not Available Additional Cost Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Not Available Additional Cost Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Not Available Not Available Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Not Available Not Available Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Additional Cost Additional Cost Additional Cost
Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Must Purchase Z Wave from Another Seller Additional Cost Additional Cost Additional Cost

Curious how Frontpoint stacks up against all the other competition? Visit our page that reviews the top home security systems to learn more and compare the best home security systems.

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