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Cox Homelife Review: A Basic Option for Bundling

Cox Homelife

Overview

Cox Homelife is a great option for existing Cox customers looking to bundle home automation and home security into their existing package. Cox’s rates are not bad compared to other security packages offered by other cable providers, and bundling can help you save big.

Even so, Cox covers only the basics. Its starter package lets you control your home automation devices, but it doesn’t provide any real security. Cox offers 24/7 professional monitoring only with its more expensive security plan. Plus, Cox is only available in limited states across the country.

Much like its cable service provider competitors, Cox Homelife’s customer service also leaves much to be desired. Many customers complain about glitchy equipment, runarounds with customer service representatives, and hidden fees.

Cox pros and cons

Pros

  • Low monthly monitoring cost when bundled with other Cox services
  • 24/7 professional security monitoring
  • Professional installation

Cons

  • Poor customer service
  • Limited availability
  • Hidden fees

Cox Homelife plans

PackageSmart Home AutomationSmart Home Automation + Monitored Security
Price$29.99/mo.$54.99/mo.
Video monitoring
Professional monitoring
Power backup
Motion sensing
Learn moreView plansView plans
Package
Price
Video monitoring
Professional monitoring
Power backup
Motion sensing
Learn more
Smart Home Automation Smart Home Automation + Monitored Security
$29.99/mo. $54.99/mo.
View plans View plans

Data effective 1/8/2019. Offers subject to change.

Price

Cox Homelife offers two home security packages, Smart Home Automation and Smart Home Automation + Monitored Security. Both require a two-year contract—so be sure you want Cox Homelife before you buy.

Smart Home Automation

The cheaper package, Smart Home Automation, focuses on just that—home automation. As part of a bundle for existing Cox customers, the Smart Home Automation package costs $19.99 a month. Otherwise, the cost is $29.99 a month.

Either way, you’ll pay a $25 installation fee and receive a few pieces of starter equipment: a door/window sensor, a smart LED light bulb, an HD camera, and a hub device.

ASL Take Note

Heads up: this package doesn’t include professional monitoring—you monitor it yourself through a mobile app.

It’s great that Cox gives you the option to self-monitor, but some companies like SimpliSafe and Abode give you those same options for a lower cost.

Smart Home Automation + Monitored Security

Cox’s second-tier package, Smart Home Automation + Monitored Security, will do more to help you actually secure your home. At $54.99 a month (or $44.99 a month with an existing Cox subscription), it includes all the equipment from the Smart Home Automation package plus an additional door/window sensor and a motion sensor.

This more comprehensive package also offers all-day professional monitoring. Unfortunately, there are a few added fees attached: bundle or not, you’ll pay $50 for installation and another $49.99 for activation.

The Smart Home Automation + Monitored Security package also requires a touchscreen control panel, which will cost you an additional $4.99 a month to rent from Cox.

Package customization

Cox Homelife offers a little customization with its packages, but it’ll cost you.

Cox Homelife offers a little customization with its packages, but it’ll cost you.

For an additional $14.99 a month, Cox will give you 24-hour video recording and 10-day storage of your videos for up to two cameras. For an additional $24.99 a month, you can get the same access for up to four cameras.

Both those options would require you to buy the additional cameras separately.

Features and equipment

Homelife offers pretty standard home automation and home security equipment. We like the idea of Cox’s Homelife Equipment Service Plan, which covers the cost of your system or device if it fails. But it’s just another extra fee—that additional plan will cost you another $4.99 a month.

Customer service

The reviews for Homelife’s customer service aren’t great. Most customers complain about the lack of customer service, slower response time to alarms, and equipment that works poorly or not at all.

Getting in touch with customer service is pretty easy, with both live chat and a phone number available on the site. But there is no easily findable information on the website about hours of availability. The site is also missing prices for add-ons, and some of the information about products differs from webpage to webpage.

Contracts and cancellation policies

The Homelife security system requires a two-year contract and a steep cancellation policy. Once your equipment is installed, you have three days to return or cancel your subscription. After that, you’ll be charged a $240 early termination fee.

Our recommendation

Although Cox offers competitive pricing for a cable company, we don’t recommend Homelife unless you’re bundling home security into your existing Cox subscription and it makes paying your bills easier. Add-on fees and shaky customer service make us more confident in a standalone home security system, like SimpliSafe, that is more comprehensive and offers more flexibility.

Best for flexibility

How does Cox Homelife compare to other home security systems? Tell us in the comments!

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15 responses to “Cox Homelife Review: A Basic Option for Bundling”

  1. Hi Christine – that’s definitely scary, we’re glad to hear that you and your family are ok. Beyond Cox, this is something that we hear from readers – that response time can be a concern. More often than not, this isn’t the security company’s fault, rather the police department in the community that is tasked with going to the affected home. Like they stated, they’re short staffed, and security calls don’t always get prioritized among other things. It’s definitely something to consider when deciding for a home security system, and worth finding the average response time for your city.

    As a reminder: we are ASecureLife.com, not Cox Home Security. We do not represent the home security companies that we write reviews on.

    Thank you for sharing with us, and best of luck moving forward.

  2. Hi Christine – that’s definitely scary, we’re glad to hear that you and your family are ok. Beyond Cox, this is something that we hear from readers – that response time can be a concern. More often than not, this isn’t the security company’s fault, rather the police department in the community that is tasked with going to the affected home. Like they stated, they’re short staffed, and security calls don’t always get prioritized among other things. It’s definitely something to consider when deciding for a home security system, and worth finding the average response time for your city. Thank you for sharing with us, and best of luck moving forward.

  3. We have had Cox home security for two years (since 10/2014). One alarm was triggered by my elderly mother forgetting to disarm it and although Cox tried to call me I was unavailable. The Police were called but didn’t show up for over an hour (my video system captured them and logged the time). They walked the perimeter but did not ring the doorbell or knock. So much for timely response – if it had been a break in the crooks would have been long gone.

    The other problem is the keyfob is difficult to operate for someone with arthritis and we need that to work because my mother has trouble remembering her code. We have asked Cox repeatedly for a different keyfob but they don’t have anything else. I have my own home automation (ISY) and a separate video system (BlueIris) but there is no way to interface them with the Cox system. I may switch to a different alarm system when our contract (3yrs) is up.
    Customer service is barely ok if you don’t mind waiting on hold for 30 min. to talk to someone.

  4. We have a home in southern Nevada with Google Nest cameras and thermostat and Rachio sprinkler controls. The only problems we have encountered with these remote devices are that they are connected to Cox internet — which has gone down occasionally. And has been down for a week and counting now. This problem is magnified substantially when you are a long distance away and the information you receive from Cox is confusing and at times perhaps misleading.

  5. I have had Cox Home Security for about 8 months and already had my college book bag stole out of my car in my driveway. So, let recap on the security….I like the door alarm it does work. The 15 sec record time and no full 24/7 camera screwed me! So thanks cox I thought the cameras were worth it but obviously not. Will be ending my agreement when contract is up.

  6. Thank you for taking the time to share some valuable feedback, Rose! We’re sorry to hear you aren’t enjoying your Cox Home Security setup. There are certainly other home security providers that we’ve rated higher than Cox, but we understand why you’d go with the same company as your cable provider.

  7. I decided to go with cox home life because I have been with the cable company for a long time but I don’t like the security system at all you can’t hear if someone comes in your home and been a military wife my husband is in and out to sea all the time I don’t feel safe at all with this system I wish I would’ve stay with Vector Security. I am even thinking about just paying that $800 to get out from this system because my safety is more important

  8. Don’t get home security it sucks 100%. False alarms happen because of faulty products and installers and then you are charged $150 by city police. They are a complete joke.
    Go to ADT, at least they call you before sending out the police they have 1% false alarm.

    • ADT does not have a 1%false alarm rate, I work for an authorized retailer and their equipment is DSC its crappy and I hate installing it. Please don’t give false information on these forums. Every company has their glitches and issues no system is a 100% all the time. As long as they can own up and fix their mistakes that is what matters

  9. Cox home security works well for me. It has been reliable both outside and inside. Home protection features are also good. Over one year trouble free. My service location is north central Connecticut.

  10. We have problems with their TV, phones and Internet always going down and hardly ever working. I do not trust these people with my safety. The man who came in to install the items knew absolutely nothing about the product or what any of the parts to the old one are. I do not recommend them.

  11. Why do I keep getting messages from Cox security stating “connectivity restored”? This keeps happening on random days at random times. Why would it be broken? Nothing has happened as I aware of. It does not make me feel confident in my security system.

    • I would be concerned as well! My best advice is to reach out customer service at Cox to see what they suggest. If there are many times where you are losing connection to the central monitoring station, I would demand answers from Cox.

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