Protect America Review—The Best Alternative to Cellular Monitoring

Best landline option
Protect America
Our rating:
3.3 out of 5.0
3.3 out of 5 stars3.3
Price
3 out of 5 stars3.0
Features & equipment
4 out of 5 stars4.0
Customer service
2.8 out of 5 stars2.8
Plans starting at: 
$19.99
/mo.

    Overview

    Protect America offers some of the best alternatives to cellular monitoring—unique in an industry that is moving toward offering exclusively cellular coverage plans.

    Why does this matter? Because you may live in an area that doesn’t have great cell coverage. And if that’s the case you’re going to need a security system with more options.

    We appreciate Protect America’s dedication to providing security to customers in every part of the country. To help you decide if it’s the right option for your home, we’ll highlight what Protect America does best and where it falls short.


    Protect America pros and cons

    Pros
    • Pro BulletIncludes base equipment with monitoring plans
    • Pro BulletOffers alternative monitoring types—practical in limited cell coverage areas
    • Pro BulletDoesn’t charge up-front fees
    • Pro BulletWorks with third-party home automation equipment (Z-Wave and Alexa)
    Cons
    • Con BulletLacks transparent plans
    • Con BulletOffers fewer customer service hours than competitors
    • Con BulletHas worse customer service reputation than other security companies

    Compare plans

    Protect America’s package structure is a bit different than most other security companies. The cost of your plan will depend on which type of monitoring you choose and how many sensors you want. Different types of monitoring support different features.

    Data effective 11/20/2018. Offers and availability subject to change.

    *Plan prices vary depending on number of sensors.

    A note about Protect America plans
    Take Note

    The plans listed above are Protect America’s main offerings, but it offers more options that it doesn’t list on its site. We don’t have all the details about these plans, but you can contact Protect America to ask about alternate options.


    Protect America price

    Protect America’s landline monitoring plans start out cheap, which is great if you don’t have room in your budget to spend much on monitoring each month. However, landline monitoring is less secure and comes with fewer features, so we don’t usually recommend it unless you live in an area where cellular monitoring is unavailable.

    Package prices

    As mentioned earlier, Protect America’s prices depend on the type of monitoring you choose and the number of sensors in a package. Here’s a breakdown of what plans costs each month.

    Data effective 11/20/2018. Offers and availability subject to change.

    Monitoring

    Protect America’s plans aren’t unreasonably priced, but its cellular monitoring plans start out too high. The cheapest cellular monitoring plan starts at $41.99 per month. Companies like Vivint and Link Interactive offer that type of monitoring for about $10 less a month.

    Up-front costs

    While monitoring prices could be better, Protect America keeps initial setup costs low. The monitoring plan you choose will include a base set of equipment at no extra cost. And since you install your equipment yourself, you don’t have to pay installation fees like you would if you chose a Vivint or ADT plan. There’s also no activation fee, which some other companies charge even for DIY install systems.


    Features

    Your features will depend on which type of monitoring you pick, but Protect America offers features we look out for like home automation integration and mobile access.

    Alternative monitoring options

    Most of Protect America’s features are standard in the security industry, but Protect America goes above and beyond to provide multiple types of monitoring. Most companies offer only cellular coverage, but Protect America offers cellular, landline, and broadband monitoring.


    Equipment

    What's available

    Protect America’s equipment selection is solid but not standout. You can get motion detectors, door and window sensors, security cameras, water leak detectors, and more. All the basics you’d expect.

    But this shouldn’t be a big deterrent. Protect America’s systems are compatible with Amazon Alexa and third-party Z-Wave home automation equipment, so you can still add on smart home equipment if you’d like and sync it with your security system.
    However, Protect America is a little behind competitors like Vivint that offer higher-end options like doorbell cameras and smart door locks.

    Warranties

    Protect America offers a lifetime equipment warranty—as good as it gets.

    Aesthetics

    Your Protect America equipment isn’t going earn compliments for its looks. Frankly, it’s a bit bland looking. But bland will blend in, and door sensors were never meant to be home décor, so we think the simple aesthetics are fine in most homes.


    Customer service

    Availability

    Protect America’s customer service team is available over the phone or through online chat.

    • Phone: Mon.–Fri. 8 a.m.–9 p.m. CT; Sat.–Sun. 9 a.m.–7 p.m. CT
    • Chat: Mon.–Fri. 7 a.m.–11 p.m. CT; Sat.–Sun. 9 a.m.–7 p.m. CT

    These hours are decent—you’ll be able to get help on the weekend or when you’re home from work. But we’ll point out that a lot of security companies have gone further to offer 24/7 customer support, so Protect America is a bit behind.

    Contracts and cancellation policies

    Protect America’s contracts are 36 months, which is industry standard. If you cancel before the contract is up, you’ll have to pay 100% of the remaining balance. Protect America isn’t the only company with such a strict cancellation policy, but Frontpoint, ADT, and Link Interactive are all more lenient if you need to cancel.

    What customers are saying

    Customer reviews about Protect America are mixed.* We noticed quite a few reviews where customers complain about difficulty installing their systems. However, there are also quite a few reviews detailing great experiences with individual customer support representatives.

    *Based on reviews from Consumer Affairs and the Better Business Bureau.

    Our experience

    While some customers have had frustrating experiences with Protect America, we should point out that we’ve had fantastic experiences with its representatives.

    Protect America customer service
    Take Note
    When we called to learn more about Protect America systems, reps were friendly and informative. In fact, the rep we talked to went and above and beyond by offering custom recommendations after looking at the address of the home we called about on Google Maps.
    The representative we chatted with noticed there was a large window at the front of the house and suggested switching out a standard motion sensor for a glass break detector instead to keep the home more secure. And Protect America was happy to make that swap without charging anything extra. We were impressed by such a thoughtful, personalized touch.

    Our recommendation

    Protect America isn’t our favorite, but it’s a solid option if you need an alternative to cellular monitoring. The broadband option is especially unique in the security industry. If Protect America sounds like the best option for your home, check out plans here. If you live in an area with good cell coverage, we suggest exploring your options a bit further. You can learn more about other security companies in our roundup of the best security systems.